Compare Qmatic and Waitwhile 
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Small-Business (47.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Qmatic
Star Rating
(23)3.9 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about QmaticWaitwhile
Star Rating
(329)4.9 out of 5
Market Segments
Small-Business (47.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Waitwhile excels in user satisfaction, boasting a significantly higher overall rating compared to Qmatic. Users appreciate its intuitive interface, which provides a clear overview of patient queue management, making it easy to add temporary patient information without any hassle.
- Users say that Waitwhile's implementation process is notably quick and straightforward, with many highlighting the ease of adding customers to the waitlist and moving them through the process. In contrast, Qmatic users have mentioned challenges with initial setup, indicating a steeper learning curve.
- Reviewers mention that Waitwhile offers exceptional support, with a high quality of assistance reported by users. They find the chat feature particularly useful for resolving issues without needing to meet in person, enhancing the overall customer experience.
- According to verified reviews, Qmatic is recognized for its ability to manage queues efficiently, which has reportedly led to increased sales for some users. However, its lower ratings in ease of use suggest that while it has powerful features, they may not be as user-friendly as those offered by Waitwhile.
- Users highlight that Waitwhile's features, such as SMS updates and predictive analytics, significantly enhance customer engagement and operational efficiency. In comparison, Qmatic's offerings in these areas are perceived as less robust, with users noting limitations in functionality.
- G2 reviewers indicate that while Qmatic is seen as a strong enterprise-level solution, it may not cater as effectively to small businesses as Waitwhile does. The latter's focus on small business needs is reflected in its higher percentage of reviews from that segment, showcasing its adaptability to various operational scales.
Pricing
Entry-Level Pricing
Qmatic
No pricing availableWaitwhile
Enterprise
Contact Us
Per Year
For large organizations with custom needs
- Custom number of locations
- Custom number of visits
- Report builder
Free Trial
Qmatic
No trial information availableWaitwhile
Free Trial is available
Ratings
Meets Requirements
7.8
18
9.5
274
Ease of Use
8.3
18
9.6
280
Ease of Setup
6.7
15
9.2
174
Ease of Admin
5.8
10
9.2
103
Quality of Support
6.0
17
9.6
244
Has the product been a good partner in doing business?
6.1
11
9.7
101
Product Direction (% positive)
6.6
17
9.7
271
Features by Category
Platform Basics
8.0
10
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
7.2
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.5
10
Not enough data
Platform Interoperability
6.8
11
Not enough data
7.0
10
Not enough data
Platform Additional Functionality
7.0
10
Not enough data
Additional Functionality - Visitor Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Management
Not enough data
Not enough data
Customer Support
5.8
12
9.0
174
4.7
12
8.1
141
4.9
12
8.2
143
Reporting and Analytics
5.6
12
9.2
183
5.4
12
8.8
144
6.0
12
8.8
140
5.7
12
8.9
143
Hardware
6.5
12
Feature Not Available
5.3
12
8.5
133
7.8
12
8.7
137
Generative AI
5.8
12
7.2
113
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Notifications
Not enough data
9.3
124
Not enough data
9.2
118
Not enough data
9.5
123
Settings
Not enough data
9.4
108
Not enough data
9.3
116
Not enough data
9.2
110
Personalization
Not enough data
9.4
106
Not enough data
9.1
106
Integrations
Not enough data
8.8
102
Not enough data
9.2
106
Not enough data
8.1
92
Not enough data
7.9
85
Not enough data
9.2
109
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
6.4
11
Not enough data
7.6
11
Not enough data
7.3
11
Categories
Categories
Shared Categories
Qmatic and Waitwhile are categorized as Queue Management and Online Appointment Scheduling
Reviews
Reviewers' Company Size
Qmatic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Waitwhile
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
35.0%
Hospital & Health Care
20.0%
Retail
10.0%
Textiles
5.0%
Pharmaceuticals
5.0%
Other
25.0%
Retail
23.0%
Consumer Services
7.0%
Veterinary
5.0%
Banking
5.0%
Higher Education
5.0%
Other
55.0%
Alternatives
Discussions
What is Qmatic Orchestra used for?
1 Comment
Official Response from Qmatic
Qmatic is a customer journey management or customer flow management solution to enable great customer experiences. It is used for appointment booking, queue...Read more
Qmatic has no more discussions with answers
How do you use Waitwhile?
2 Comments
MS
We are a walk in animal clinic with high volume so we use Waitwhile to manage our client visits. Read more
Cannot download app
1 Comment
Official Response from Waitwhile
Hi Patricia! We may not be able to address it from our side just yet; ironically, since our app is still pretty new, that may resolve once more people...Read more
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