Pure Chat Reviews & Product Details

I like Pure Chat because it is an inexpensive solution that works across many websites that we have, all for one low cost. It allows us to respond in real time with live chats to customers visiting our website through an in-website chat box. Setting up Pure Chat was super easy, as we only had to set up our account, add the snippet code to our website, make a couple of customizations to the look and feel of the chat box, and we were up and running. Review collected by and hosted on G2.com.

Pure Chat doesn't have any automations or flows. We can't have any sort of automated assistance that is able to answer common questions. Review collected by and hosted on G2.com.

Easy to use UI. Can be easily setup. Ability to download reports, live monitoring of websites, zapier support Review collected by and hosted on G2.com.

Notifications doesn't work all the times and need background connection. Needs an ability to pull out customized reports Review collected by and hosted on G2.com.

Visitor information is the best part. If someone visits our website, we forcibly chat with the customer and we get all details of the visitor (like location, OS details, IP address, etc). Review collected by and hosted on G2.com.

Agent to delete the chat, that's not good as per my requirement. Review collected by and hosted on G2.com.

I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improving the accuracy and effectiveness of communication. I enjoy its quickness and interface. Review collected by and hosted on G2.com.

Live chat extensions offer an intimidating interface with overkill for such rudimentary support media. Paid plans are also expensive, and I couldn't find a help module you can call or email. Review collected by and hosted on G2.com.

I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy. Review collected by and hosted on G2.com.

I was not happy with their pricing tier. I was hoping to get a free tier. but it was a free trial instead. I wish a free tier would help me to get along on their software for more time. Review collected by and hosted on G2.com.

The software provides customizes widgets which can be integrated very easily with the website. The integration of the chat feature with any website is very simple and easy. Further, the Pre Chat info feature provides all the previous interactions of the customer with us in a very detailed manner. Review collected by and hosted on G2.com.

At the whole product is good, maybe still they can add many features Review collected by and hosted on G2.com.

In my company, we have integrated Pure Chat to all our websites, which has allowed us to have one more way to connect with prospects through a live chat. Pure Chat is easy to set up and works great on both desktop and mobile devices. This has become an advantage nowadays that many customers prefer to communicate through instant messaging instead of phone calls. Review collected by and hosted on G2.com.

I don't like the unresponsiveness of the support team when there is a problem; you have to be very insistent, which is sometimes annoying. Review collected by and hosted on G2.com.

I love that it is so easy to use and offers ways to customize. We use it at my workplace every day. Review collected by and hosted on G2.com.

There really isn't anything I dislike about PureChat! Review collected by and hosted on G2.com.

The need for a live chat on our website has led us to the implementation of Pure Chat, we liked how easy it is to keep in constant interaction with our visitors and customers during their journey on our page, providing advice and attention in real time to improve their experience. It is very easy to configure and put it into operation, and it works on both computers and mobile devices. Review collected by and hosted on G2.com.

The only thing that goes through my mind that could be improved is definitely their customer service and support. Review collected by and hosted on G2.com.

Purechat was very easy to setup, customize, and use Review collected by and hosted on G2.com.

I wish there were more ways to customize the layout of screen to optimize for personal preferences when using Review collected by and hosted on G2.com.