# Top 10 PubWorks Service Requests Alternatives & Competitors PubWorks Service Requests is not the only option for Citizen Request Software. Explore other competing options and alternatives. Other important factors to consider when researching alternatives to PubWorks Service Requests include ease of use and reliability. The best overall PubWorks Service Requests alternative is Salesforce Government Cloud. Other similar apps like PubWorks Service Requests are AccessE11, Accela, MyGov, and CityView Portal. PubWorks Service Requests alternatives can be found in [Citizen Request Software](https://www.g2.com/categories/citizen-request-software) but may also be in [Public Financial Management (PFM) Systems](https://www.g2.com/categories/public-financial-management-pfm-system) or [Public Works Software](https://www.g2.com/categories/public-works). ## Best Paid & Free Alternatives to PubWorks Service Requests - [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) - [AccessE11](https://www.g2.com/products/accesse11/reviews) - [Accela](https://www.g2.com/products/accela/reviews) - [MyGov](https://www.g2.com/products/mygov/reviews) - [CityView Portal](https://www.g2.com/products/cityview-portal/reviews) - [OneView](https://www.g2.com/products/rock-solid-oneview/reviews) - [SeeClickFix C11 CRM](https://www.g2.com/products/seeclickfix-c11-crm/reviews) - [SOSAFE Portal](https://www.g2.com/products/sosafe-portal/reviews) - [GovQA](https://www.g2.com/products/govqa/reviews) - [CentralSquare Public Administration](https://www.g2.com/products/centralsquare-public-administration/reviews) ## Top 10 Alternatives to PubWorks Service Requests Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how PubWorks Service Requests stacks up to the competition and find the best product for your business. ### 1. [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) By Salesforce **Average Rating:** 4.3/5 **Total Reviews:** 19 Redefine how mission and technology intersect. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs Salesforce Government Cloud](https://www.g2.com/compare/pubworks-service-requests-vs-salesforce-government-cloud) **Compare Salesforce Government Cloud with other alternatives:** - [Salesforce Government Cloud vs AccessE11](https://www.g2.com/compare/accesse11-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs Accela](https://www.g2.com/compare/accela-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs MyGov](https://www.g2.com/compare/mygov-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs SeeClickFix C11 CRM](https://www.g2.com/compare/salesforce-government-cloud-vs-seeclickfix-c11-crm) - [Salesforce Government Cloud vs SOSAFE Portal](https://www.g2.com/compare/sosafe-portal-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs GovQA](https://www.g2.com/compare/govqa-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs CentralSquare Public Administration](https://www.g2.com/compare/centralsquare-public-administration-vs-salesforce-government-cloud) ### 2. [AccessE11](https://www.g2.com/products/accesse11/reviews) By NetFore Systems **Average Rating:** 4.8/5 **Total Reviews:** 17 AccessE11 is an automated Complaints, Issues and Service Request and Citizen Engagement Management System built and priced for smaller municipalities. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs AccessE11](https://www.g2.com/compare/accesse11-vs-pubworks-service-requests) **Compare AccessE11 with other alternatives:** - [AccessE11 vs Salesforce Government Cloud](https://www.g2.com/compare/accesse11-vs-salesforce-government-cloud) - [AccessE11 vs Accela](https://www.g2.com/compare/accela-vs-accesse11) - [AccessE11 vs MyGov](https://www.g2.com/compare/accesse11-vs-mygov) - [AccessE11 vs CityView Portal](https://www.g2.com/compare/accesse11-vs-cityview-portal) - [AccessE11 vs OneView](https://www.g2.com/compare/accesse11-vs-rock-solid-oneview) - [AccessE11 vs SeeClickFix C11 CRM](https://www.g2.com/compare/accesse11-vs-seeclickfix-c11-crm) - [AccessE11 vs SOSAFE Portal](https://www.g2.com/compare/accesse11-vs-sosafe-portal) - [AccessE11 vs GovQA](https://www.g2.com/compare/accesse11-vs-govqa) - [AccessE11 vs CentralSquare Public Administration](https://www.g2.com/compare/accesse11-vs-centralsquare-public-administration) ### 3. [Accela](https://www.g2.com/products/accela/reviews) By Accela **Average Rating:** 3.9/5 **Total Reviews:** 13 Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs Accela](https://www.g2.com/compare/accela-vs-pubworks-service-requests) **Compare Accela with other alternatives:** - [Accela vs Salesforce Government Cloud](https://www.g2.com/compare/accela-vs-salesforce-government-cloud) - [Accela vs AccessE11](https://www.g2.com/compare/accela-vs-accesse11) - [Accela vs MyGov](https://www.g2.com/compare/accela-vs-mygov) - [Accela vs CityView Portal](https://www.g2.com/compare/accela-vs-cityview-portal) - [Accela vs OneView](https://www.g2.com/compare/accela-vs-rock-solid-oneview) - [Accela vs SeeClickFix C11 CRM](https://www.g2.com/compare/accela-vs-seeclickfix-c11-crm) - [Accela vs SOSAFE Portal](https://www.g2.com/compare/accela-vs-sosafe-portal) - [Accela vs GovQA](https://www.g2.com/compare/accela-vs-govqa) - [Accela vs CentralSquare Public Administration](https://www.g2.com/compare/accela-vs-centralsquare-public-administration) ### 4. [MyGov](https://www.g2.com/products/mygov/reviews) By MyGov **Average Rating:** 4.0/5 **Total Reviews:** 16 MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs MyGov](https://www.g2.com/compare/mygov-vs-pubworks-service-requests) **Compare MyGov with other alternatives:** - [MyGov vs Salesforce Government Cloud](https://www.g2.com/compare/mygov-vs-salesforce-government-cloud) - [MyGov vs AccessE11](https://www.g2.com/compare/accesse11-vs-mygov) - [MyGov vs Accela](https://www.g2.com/compare/accela-vs-mygov) - [MyGov vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-mygov) - [MyGov vs OneView](https://www.g2.com/compare/mygov-vs-rock-solid-oneview) - [MyGov vs SeeClickFix C11 CRM](https://www.g2.com/compare/mygov-vs-seeclickfix-c11-crm) - [MyGov vs SOSAFE Portal](https://www.g2.com/compare/mygov-vs-sosafe-portal) - [MyGov vs GovQA](https://www.g2.com/compare/govqa-vs-mygov) - [MyGov vs CentralSquare Public Administration](https://www.g2.com/compare/centralsquare-public-administration-vs-mygov) ### 5. [CityView Portal](https://www.g2.com/products/cityview-portal/reviews) By CityView **Average Rating:** 2.6/5 **Total Reviews:** 4 The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-pubworks-service-requests) **Compare CityView Portal with other alternatives:** - [CityView Portal vs Salesforce Government Cloud](https://www.g2.com/compare/cityview-portal-vs-salesforce-government-cloud) - [CityView Portal vs AccessE11](https://www.g2.com/compare/accesse11-vs-cityview-portal) - [CityView Portal vs Accela](https://www.g2.com/compare/accela-vs-cityview-portal) - [CityView Portal vs MyGov](https://www.g2.com/compare/cityview-portal-vs-mygov) - [CityView Portal vs OneView](https://www.g2.com/compare/cityview-portal-vs-rock-solid-oneview) - [CityView Portal vs SeeClickFix C11 CRM](https://www.g2.com/compare/cityview-portal-vs-seeclickfix-c11-crm) - [CityView Portal vs SOSAFE Portal](https://www.g2.com/compare/cityview-portal-vs-sosafe-portal) - [CityView Portal vs GovQA](https://www.g2.com/compare/cityview-portal-vs-govqa) - [CityView Portal vs CentralSquare Public Administration](https://www.g2.com/compare/centralsquare-public-administration-vs-cityview-portal) ### 6. [OneView](https://www.g2.com/products/rock-solid-oneview/reviews) By Rock Solid **Average Rating:** 4.5/5 **Total Reviews:** 2 ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-pubworks-service-requests) **Compare OneView with other alternatives:** - [OneView vs Salesforce Government Cloud](https://www.g2.com/compare/rock-solid-oneview-vs-salesforce-government-cloud) - [OneView vs AccessE11](https://www.g2.com/compare/accesse11-vs-rock-solid-oneview) - [OneView vs Accela](https://www.g2.com/compare/accela-vs-rock-solid-oneview) - [OneView vs MyGov](https://www.g2.com/compare/mygov-vs-rock-solid-oneview) - [OneView vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-rock-solid-oneview) - [OneView vs SeeClickFix C11 CRM](https://www.g2.com/compare/rock-solid-oneview-vs-seeclickfix-c11-crm) - [OneView vs SOSAFE Portal](https://www.g2.com/compare/rock-solid-oneview-vs-sosafe-portal) - [OneView vs GovQA](https://www.g2.com/compare/govqa-vs-rock-solid-oneview) - [OneView vs CentralSquare Public Administration](https://www.g2.com/compare/centralsquare-public-administration-vs-rock-solid-oneview) ### 7. [SeeClickFix C11 CRM](https://www.g2.com/products/seeclickfix-c11-crm/reviews) By CivicPlus SeeClickFix 311 CRM, now known as CivicPlus 311 CRM, is a comprehensive citizen relationship and request management solution designed to enhance communication between residents and local governments. This platform enables residents to report non-emergency issues, share feedback, and request information, while providing government staff with efficient tools to manage and resolve these requests. By streamlining service delivery and fostering real-time communication, CivicPlus 311 CRM helps build stronger, more engaged communities. Key Features and Functionality: - Automated Issue Routing: Automatically assigns service requests based on location and category, ensuring prompt attention to community concerns. - Duplicate Management: Detects and merges duplicate requests to maintain an organized and efficient workflow. - Omnichannel Inbox: Consolidates resident feedback from various channels into a single, centralized hub for streamlined management. - Two-Way Communications: Facilitates real-time interactions between residents and staff, providing status updates and addressing follow-up questions. - Internal Commenting: Allows team members to discuss resolutions internally without public visibility, enhancing collaboration. - Report Card Monitoring: Enables assessment of reported issues and performance against service level agreements, promoting accountability. Primary Value and Solutions Provided: CivicPlus 311 CRM addresses the challenge of managing resident inquiries and service requests by offering a centralized platform that enhances efficiency and transparency. For residents, it provides a user-friendly interface to report issues and track their resolution, fostering trust and engagement. For government staff, the platform automates workflows, reduces manual processes, and offers data-driven insights, leading to more effective resource allocation and improved service delivery. By bridging the communication gap between residents and local governments, CivicPlus 311 CRM contributes to the creation of cleaner, safer, and more connected communities. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs SeeClickFix C11 CRM](https://www.g2.com/compare/pubworks-service-requests-vs-seeclickfix-c11-crm) **Compare SeeClickFix C11 CRM with other alternatives:** - [SeeClickFix C11 CRM vs Salesforce Government Cloud](https://www.g2.com/compare/salesforce-government-cloud-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs AccessE11](https://www.g2.com/compare/accesse11-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs Accela](https://www.g2.com/compare/accela-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs MyGov](https://www.g2.com/compare/mygov-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs SOSAFE Portal](https://www.g2.com/compare/sosafe-portal-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs GovQA](https://www.g2.com/compare/govqa-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs CentralSquare Public Administration](https://www.g2.com/compare/centralsquare-public-administration-vs-seeclickfix-c11-crm) ### 8. [SOSAFE Portal](https://www.g2.com/products/sosafe-portal/reviews) By SOSAFE **Average Rating:** 4.0/5 **Total Reviews:** 1 SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs SOSAFE Portal](https://www.g2.com/compare/pubworks-service-requests-vs-sosafe-portal) **Compare SOSAFE Portal with other alternatives:** - [SOSAFE Portal vs Salesforce Government Cloud](https://www.g2.com/compare/sosafe-portal-vs-salesforce-government-cloud) - [SOSAFE Portal vs AccessE11](https://www.g2.com/compare/accesse11-vs-sosafe-portal) - [SOSAFE Portal vs Accela](https://www.g2.com/compare/accela-vs-sosafe-portal) - [SOSAFE Portal vs MyGov](https://www.g2.com/compare/mygov-vs-sosafe-portal) - [SOSAFE Portal vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-sosafe-portal) - [SOSAFE Portal vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-sosafe-portal) - [SOSAFE Portal vs SeeClickFix C11 CRM](https://www.g2.com/compare/sosafe-portal-vs-seeclickfix-c11-crm) - [SOSAFE Portal vs GovQA](https://www.g2.com/compare/govqa-vs-sosafe-portal) - [SOSAFE Portal vs CentralSquare Public Administration](https://www.g2.com/compare/centralsquare-public-administration-vs-sosafe-portal) ### 9. [GovQA](https://www.g2.com/products/govqa/reviews) By Granicus **Average Rating:** 5.0/5 **Total Reviews:** 1 GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within and across governments. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs GovQA](https://www.g2.com/compare/govqa-vs-pubworks-service-requests) **Compare GovQA with other alternatives:** - [GovQA vs Salesforce Government Cloud](https://www.g2.com/compare/govqa-vs-salesforce-government-cloud) - [GovQA vs AccessE11](https://www.g2.com/compare/accesse11-vs-govqa) - [GovQA vs Accela](https://www.g2.com/compare/accela-vs-govqa) - [GovQA vs MyGov](https://www.g2.com/compare/govqa-vs-mygov) - [GovQA vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-govqa) - [GovQA vs OneView](https://www.g2.com/compare/govqa-vs-rock-solid-oneview) - [GovQA vs SeeClickFix C11 CRM](https://www.g2.com/compare/govqa-vs-seeclickfix-c11-crm) - [GovQA vs SOSAFE Portal](https://www.g2.com/compare/govqa-vs-sosafe-portal) - [GovQA vs CentralSquare Public Administration](https://www.g2.com/compare/centralsquare-public-administration-vs-govqa) ### 10. [CentralSquare Public Administration](https://www.g2.com/products/centralsquare-public-administration/reviews) By CentralSquare Technologies **Average Rating:** 5.0/5 **Total Reviews:** 1 CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs CentralSquare Public Administration](https://www.g2.com/compare/centralsquare-public-administration-vs-pubworks-service-requests) **Compare CentralSquare Public Administration with other alternatives:** - [CentralSquare Public Administration vs Salesforce Government Cloud](https://www.g2.com/compare/centralsquare-public-administration-vs-salesforce-government-cloud) - [CentralSquare Public Administration vs AccessE11](https://www.g2.com/compare/accesse11-vs-centralsquare-public-administration) - [CentralSquare Public Administration vs Accela](https://www.g2.com/compare/accela-vs-centralsquare-public-administration) - [CentralSquare Public Administration vs MyGov](https://www.g2.com/compare/centralsquare-public-administration-vs-mygov) - [CentralSquare Public Administration vs CityView Portal](https://www.g2.com/compare/centralsquare-public-administration-vs-cityview-portal) - [CentralSquare Public Administration vs OneView](https://www.g2.com/compare/centralsquare-public-administration-vs-rock-solid-oneview) - [CentralSquare Public Administration vs SeeClickFix C11 CRM](https://www.g2.com/compare/centralsquare-public-administration-vs-seeclickfix-c11-crm) - [CentralSquare Public Administration vs SOSAFE Portal](https://www.g2.com/compare/centralsquare-public-administration-vs-sosafe-portal) - [CentralSquare Public Administration vs GovQA](https://www.g2.com/compare/centralsquare-public-administration-vs-govqa) ## Explore Articles - [Best cloud-based CRM for service industry](https://www.g2.com/discussions/best-cloud-based-crm-for-service-industry) - [Top platforms for generating detailed material cost breakdowns](https://www.g2.com/discussions/what-are-the-top-platforms-for-generating-detailed-material-cost-breakdowns-in-construction-estimating) - [What cloud workload protection platforms have a setup that does not overwhelm a security team that is trying to deploy at enterprise scale quickly?](https://www.g2.com/discussions/what-cloud-workload-protection-platforms-have-a-setup-that-does-not-overwhelm-a-security-team-trying-to-deploy-at-enterprise-scale-quickly ) - [How accurately does the platform track SaaS licenses, including per-user, per-feature, or tiered licensing models?](https://www.g2.com/discussions/how-accurately-does-the-platform-track-saas-licenses-including-per-user-per-feature-or-tiered-licensing-models) - [Recommended CPaaS solutions for app developers](https://www.g2.com/discussions/recommended-cpaas-solutions-for-app-developers) - [What's the best ETL software for cloud services](https://www.g2.com/discussions/what-s-the-best-etl-software-for-cloud-services) ## Spotlight Categories - [SaaS Backup Software](https://www.g2.com/categories/saas-backup) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)