# Top 10 PubWorks Service Requests Alternatives & Competitors Research alternative solutions to PubWorks Service Requests on G2, with real user reviews on competing tools. Other important factors to consider when researching alternatives to PubWorks Service Requests include ease of use and reliability. The best overall PubWorks Service Requests alternative is Salesforce Government Cloud. Other similar apps like PubWorks Service Requests are AccessE11, Accela, MyGov, and NovoGov. PubWorks Service Requests alternatives can be found in [Citizen Request Software](https://www.g2.com/categories/citizen-request-software) but may also be in [Public Works Software](https://www.g2.com/categories/public-works) or [Public Financial Management (PFM) Systems](https://www.g2.com/categories/public-financial-management-pfm-system). ## Best Paid & Free Alternatives to PubWorks Service Requests - [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) - [AccessE11](https://www.g2.com/products/accesse11/reviews) - [Accela](https://www.g2.com/products/accela/reviews) - [MyGov](https://www.g2.com/products/mygov/reviews) - [NovoGov](https://www.g2.com/products/novogov/reviews) - [CityView Portal](https://www.g2.com/products/cityview-portal/reviews) - [OneView](https://www.g2.com/products/rock-solid-oneview/reviews) - [SeeClickFix C11 CRM](https://www.g2.com/products/seeclickfix-c11-crm/reviews) - [govService](https://www.g2.com/products/govservice/reviews) - [eMunicipality](https://www.g2.com/products/emunicipality/reviews) ## Top 10 Alternatives to PubWorks Service Requests Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how PubWorks Service Requests stacks up to the competition and find the best product for your business. ### 1. [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) By Salesforce **Average Rating:** 4.3/5 **Total Reviews:** 19 Redefine how mission and technology intersect. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs Salesforce Government Cloud](https://www.g2.com/compare/pubworks-service-requests-vs-salesforce-government-cloud) **Compare Salesforce Government Cloud with other alternatives:** - [Salesforce Government Cloud vs AccessE11](https://www.g2.com/compare/accesse11-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs Accela](https://www.g2.com/compare/accela-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs MyGov](https://www.g2.com/compare/mygov-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs NovoGov](https://www.g2.com/compare/novogov-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs SeeClickFix C11 CRM](https://www.g2.com/compare/salesforce-government-cloud-vs-seeclickfix-c11-crm) - [Salesforce Government Cloud vs govService](https://www.g2.com/compare/salesforce-government-cloud-vs-govservice) - [Salesforce Government Cloud vs eMunicipality](https://www.g2.com/compare/salesforce-government-cloud-vs-emunicipality) ### 2. [AccessE11](https://www.g2.com/products/accesse11/reviews) By NetFore Systems **Average Rating:** 4.8/5 **Total Reviews:** 17 AccessE11 is an automated Complaints, Issues and Service Request and Citizen Engagement Management System built and priced for smaller municipalities. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs AccessE11](https://www.g2.com/compare/accesse11-vs-pubworks-service-requests) **Compare AccessE11 with other alternatives:** - [AccessE11 vs Salesforce Government Cloud](https://www.g2.com/compare/accesse11-vs-salesforce-government-cloud) - [AccessE11 vs Accela](https://www.g2.com/compare/accela-vs-accesse11) - [AccessE11 vs MyGov](https://www.g2.com/compare/accesse11-vs-mygov) - [AccessE11 vs NovoGov](https://www.g2.com/compare/accesse11-vs-novogov) - [AccessE11 vs CityView Portal](https://www.g2.com/compare/accesse11-vs-cityview-portal) - [AccessE11 vs OneView](https://www.g2.com/compare/accesse11-vs-rock-solid-oneview) - [AccessE11 vs SeeClickFix C11 CRM](https://www.g2.com/compare/accesse11-vs-seeclickfix-c11-crm) - [AccessE11 vs govService](https://www.g2.com/compare/accesse11-vs-govservice) - [AccessE11 vs eMunicipality](https://www.g2.com/compare/accesse11-vs-emunicipality) ### 3. [Accela](https://www.g2.com/products/accela/reviews) By Accela **Average Rating:** 3.9/5 **Total Reviews:** 13 Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs Accela](https://www.g2.com/compare/accela-vs-pubworks-service-requests) **Compare Accela with other alternatives:** - [Accela vs Salesforce Government Cloud](https://www.g2.com/compare/accela-vs-salesforce-government-cloud) - [Accela vs AccessE11](https://www.g2.com/compare/accela-vs-accesse11) - [Accela vs MyGov](https://www.g2.com/compare/accela-vs-mygov) - [Accela vs NovoGov](https://www.g2.com/compare/accela-vs-novogov) - [Accela vs CityView Portal](https://www.g2.com/compare/accela-vs-cityview-portal) - [Accela vs OneView](https://www.g2.com/compare/accela-vs-rock-solid-oneview) - [Accela vs SeeClickFix C11 CRM](https://www.g2.com/compare/accela-vs-seeclickfix-c11-crm) - [Accela vs govService](https://www.g2.com/compare/accela-vs-govservice) - [Accela vs eMunicipality](https://www.g2.com/compare/accela-vs-emunicipality) ### 4. [MyGov](https://www.g2.com/products/mygov/reviews) By MyGov **Average Rating:** 4.0/5 **Total Reviews:** 16 MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs MyGov](https://www.g2.com/compare/mygov-vs-pubworks-service-requests) **Compare MyGov with other alternatives:** - [MyGov vs Salesforce Government Cloud](https://www.g2.com/compare/mygov-vs-salesforce-government-cloud) - [MyGov vs AccessE11](https://www.g2.com/compare/accesse11-vs-mygov) - [MyGov vs Accela](https://www.g2.com/compare/accela-vs-mygov) - [MyGov vs NovoGov](https://www.g2.com/compare/mygov-vs-novogov) - [MyGov vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-mygov) - [MyGov vs OneView](https://www.g2.com/compare/mygov-vs-rock-solid-oneview) - [MyGov vs SeeClickFix C11 CRM](https://www.g2.com/compare/mygov-vs-seeclickfix-c11-crm) - [MyGov vs govService](https://www.g2.com/compare/mygov-vs-govservice) - [MyGov vs eMunicipality](https://www.g2.com/compare/mygov-vs-emunicipality) ### 5. [NovoGov](https://www.g2.com/products/novogov/reviews) By Novo Solutions **Average Rating:** 4.9/5 **Total Reviews:** 6 Customer Support Suite is designed to efficiently track, share and report on customer service requests. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs NovoGov](https://www.g2.com/compare/novogov-vs-pubworks-service-requests) **Compare NovoGov with other alternatives:** - [NovoGov vs Salesforce Government Cloud](https://www.g2.com/compare/novogov-vs-salesforce-government-cloud) - [NovoGov vs AccessE11](https://www.g2.com/compare/accesse11-vs-novogov) - [NovoGov vs Accela](https://www.g2.com/compare/accela-vs-novogov) - [NovoGov vs MyGov](https://www.g2.com/compare/mygov-vs-novogov) - [NovoGov vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-novogov) - [NovoGov vs OneView](https://www.g2.com/compare/novogov-vs-rock-solid-oneview) - [NovoGov vs SeeClickFix C11 CRM](https://www.g2.com/compare/novogov-vs-seeclickfix-c11-crm) - [NovoGov vs govService](https://www.g2.com/compare/novogov-vs-govservice) - [NovoGov vs eMunicipality](https://www.g2.com/compare/novogov-vs-emunicipality) ### 6. [CityView Portal](https://www.g2.com/products/cityview-portal/reviews) By CityView **Average Rating:** 2.6/5 **Total Reviews:** 4 The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-pubworks-service-requests) **Compare CityView Portal with other alternatives:** - [CityView Portal vs Salesforce Government Cloud](https://www.g2.com/compare/cityview-portal-vs-salesforce-government-cloud) - [CityView Portal vs AccessE11](https://www.g2.com/compare/accesse11-vs-cityview-portal) - [CityView Portal vs Accela](https://www.g2.com/compare/accela-vs-cityview-portal) - [CityView Portal vs MyGov](https://www.g2.com/compare/cityview-portal-vs-mygov) - [CityView Portal vs NovoGov](https://www.g2.com/compare/cityview-portal-vs-novogov) - [CityView Portal vs OneView](https://www.g2.com/compare/cityview-portal-vs-rock-solid-oneview) - [CityView Portal vs SeeClickFix C11 CRM](https://www.g2.com/compare/cityview-portal-vs-seeclickfix-c11-crm) - [CityView Portal vs govService](https://www.g2.com/compare/cityview-portal-vs-govservice) - [CityView Portal vs eMunicipality](https://www.g2.com/compare/cityview-portal-vs-emunicipality) ### 7. [OneView](https://www.g2.com/products/rock-solid-oneview/reviews) By Rock Solid **Average Rating:** 4.5/5 **Total Reviews:** 2 ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-pubworks-service-requests) **Compare OneView with other alternatives:** - [OneView vs Salesforce Government Cloud](https://www.g2.com/compare/rock-solid-oneview-vs-salesforce-government-cloud) - [OneView vs AccessE11](https://www.g2.com/compare/accesse11-vs-rock-solid-oneview) - [OneView vs Accela](https://www.g2.com/compare/accela-vs-rock-solid-oneview) - [OneView vs MyGov](https://www.g2.com/compare/mygov-vs-rock-solid-oneview) - [OneView vs NovoGov](https://www.g2.com/compare/novogov-vs-rock-solid-oneview) - [OneView vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-rock-solid-oneview) - [OneView vs SeeClickFix C11 CRM](https://www.g2.com/compare/rock-solid-oneview-vs-seeclickfix-c11-crm) - [OneView vs govService](https://www.g2.com/compare/rock-solid-oneview-vs-govservice) - [OneView vs eMunicipality](https://www.g2.com/compare/rock-solid-oneview-vs-emunicipality) ### 8. [SeeClickFix C11 CRM](https://www.g2.com/products/seeclickfix-c11-crm/reviews) By CivicPlus SeeClickFix 311 CRM, now known as CivicPlus 311 CRM, is a comprehensive citizen relationship and request management solution designed to enhance communication between residents and local governments. This platform enables residents to report non-emergency issues, share feedback, and request information, while providing government staff with efficient tools to manage and resolve these requests. By streamlining service delivery and fostering real-time communication, CivicPlus 311 CRM helps build stronger, more engaged communities. Key Features and Functionality: - Automated Issue Routing: Automatically assigns service requests based on location and category, ensuring prompt attention to community concerns. - Duplicate Management: Detects and merges duplicate requests to maintain an organized and efficient workflow. - Omnichannel Inbox: Consolidates resident feedback from various channels into a single, centralized hub for streamlined management. - Two-Way Communications: Facilitates real-time interactions between residents and staff, providing status updates and addressing follow-up questions. - Internal Commenting: Allows team members to discuss resolutions internally without public visibility, enhancing collaboration. - Report Card Monitoring: Enables assessment of reported issues and performance against service level agreements, promoting accountability. Primary Value and Solutions Provided: CivicPlus 311 CRM addresses the challenge of managing resident inquiries and service requests by offering a centralized platform that enhances efficiency and transparency. For residents, it provides a user-friendly interface to report issues and track their resolution, fostering trust and engagement. For government staff, the platform automates workflows, reduces manual processes, and offers data-driven insights, leading to more effective resource allocation and improved service delivery. By bridging the communication gap between residents and local governments, CivicPlus 311 CRM contributes to the creation of cleaner, safer, and more connected communities. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs SeeClickFix C11 CRM](https://www.g2.com/compare/pubworks-service-requests-vs-seeclickfix-c11-crm) **Compare SeeClickFix C11 CRM with other alternatives:** - [SeeClickFix C11 CRM vs Salesforce Government Cloud](https://www.g2.com/compare/salesforce-government-cloud-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs AccessE11](https://www.g2.com/compare/accesse11-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs Accela](https://www.g2.com/compare/accela-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs MyGov](https://www.g2.com/compare/mygov-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs NovoGov](https://www.g2.com/compare/novogov-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-seeclickfix-c11-crm) - [SeeClickFix C11 CRM vs govService](https://www.g2.com/compare/seeclickfix-c11-crm-vs-govservice) - [SeeClickFix C11 CRM vs eMunicipality](https://www.g2.com/compare/seeclickfix-c11-crm-vs-emunicipality) ### 9. [govService](https://www.g2.com/products/govservice/reviews) By Granicus **Average Rating:** 4.0/5 **Total Reviews:** 1 govService offers a variety of out-of-the-box government digital services that facilitate collaboration between departments and teams. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs govService](https://www.g2.com/compare/pubworks-service-requests-vs-govservice) **Compare govService with other alternatives:** - [govService vs Salesforce Government Cloud](https://www.g2.com/compare/salesforce-government-cloud-vs-govservice) - [govService vs AccessE11](https://www.g2.com/compare/accesse11-vs-govservice) - [govService vs Accela](https://www.g2.com/compare/accela-vs-govservice) - [govService vs MyGov](https://www.g2.com/compare/mygov-vs-govservice) - [govService vs NovoGov](https://www.g2.com/compare/novogov-vs-govservice) - [govService vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-govservice) - [govService vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-govservice) - [govService vs SeeClickFix C11 CRM](https://www.g2.com/compare/seeclickfix-c11-crm-vs-govservice) - [govService vs eMunicipality](https://www.g2.com/compare/emunicipality-vs-govservice) ### 10. [eMunicipality](https://www.g2.com/products/emunicipality/reviews) By EMunicipality by Kratos Technology **Average Rating:** 4.0/5 **Total Reviews:** 1 eMunicipality is an out-of-the-box solution for cities and towns to manage all aspects of the public administration from one place. Categories in common with PubWorks Service Requests: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [PubWorks Service Requests vs eMunicipality](https://www.g2.com/compare/pubworks-service-requests-vs-emunicipality) **Compare eMunicipality with other alternatives:** - [eMunicipality vs Salesforce Government Cloud](https://www.g2.com/compare/salesforce-government-cloud-vs-emunicipality) - [eMunicipality vs AccessE11](https://www.g2.com/compare/accesse11-vs-emunicipality) - [eMunicipality vs Accela](https://www.g2.com/compare/accela-vs-emunicipality) - [eMunicipality vs MyGov](https://www.g2.com/compare/mygov-vs-emunicipality) - [eMunicipality vs NovoGov](https://www.g2.com/compare/novogov-vs-emunicipality) - [eMunicipality vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-emunicipality) - [eMunicipality vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-emunicipality) - [eMunicipality vs SeeClickFix C11 CRM](https://www.g2.com/compare/seeclickfix-c11-crm-vs-emunicipality) - [eMunicipality vs govService](https://www.g2.com/compare/emunicipality-vs-govservice) ## Explore Articles - [Best platform for company training and development](https://www.g2.com/discussions/best-platform-for-company-training-and-development) - [Best desktop solutions for managing sales performance](https://www.g2.com/discussions/best-desktop-solutions-for-managing-sales-performance) - [Best software for compliance-focused container security](https://www.g2.com/discussions/best-software-for-compliance-focused-container-security) - [Best multi-country payroll software for small business](https://www.g2.com/discussions/what-s-the-best-multi-country-payroll-software-for-small-businesses) - [Best CPaaS system for mobile development](https://www.g2.com/discussions/best-cpaas-system-for-mobile-development) - [What cloud workload protection platforms provide a security posture that holds up under third-party audits and compliance reviews without needing extra documentation work?](https://www.g2.com/discussions/what-cloud-workload-protection-platforms-provide-a-security-posture-that-holds-up-under-third-party-audits-and-compliance-reviews-without-needing-extra-documentation-work ) ## Spotlight Categories - [Demo Automation Software](https://www.g2.com/categories/demo-automation) - [SEO Tools](https://www.g2.com/categories/seo-tools) - [Project Management Software](https://www.g2.com/categories/project-management)