ServiceMax Reviews & Product Details

SMAX core features are good(SMAX Go and Optimax) Review collected by and hosted on G2.com.

SMAX go sync issues, takes long time for servicemax component migration and service board error handling Review collected by and hosted on G2.com.

We like this product because it is very efficient and it is a complete field service solution, easy to navigate and in the end easy to configure. Review collected by and hosted on G2.com.

Troubleshooting is the issue, rest all is good. Review collected by and hosted on G2.com.

-Effective calendar management and the Automated scheduling and easy Appointment management through this software is a very big plus and to implement the solution does not require much training or technical help.

-Creating projects data reports and speed on multiple data import and data export through other third party tools is impressive. Review collected by and hosted on G2.com.

-None from my experience with the product and all the features allows easy access and configuration. Review collected by and hosted on G2.com.

It such as a useful service. The user experience was great and easy Review collected by and hosted on G2.com.

nothing much, may be could include to Inputs from the user. Review collected by and hosted on G2.com.

Case solution and follow up for the cases Review collected by and hosted on G2.com.

Portal UI and config present needs to get more advanced Review collected by and hosted on G2.com.

I am able to view the status of a service call from anywhere and provide the technician with all the historical data they need that can assist in repair and recommendations for replacements. Review collected by and hosted on G2.com.

Lots of navigation. Would be nice to see a list of navigation options per customer. Review collected by and hosted on G2.com.

The field service management mobile app is flexible and well designed for field work. This simplifies workflow and delivers complete work and asset visibility for desired technician output. ServiceMax is easy to use if training was successfully completed. Review collected by and hosted on G2.com.

ServiceMax needs comprehensive training to use and requires the help of experts for maximum output. Review collected by and hosted on G2.com.

Very intuitive data modeling and effective on business information management and the integration and the first implementation of this platform is what I love most. Review collected by and hosted on G2.com.

Amazing and flexible features and from my experience with the platform no any dislike that I can underline. Review collected by and hosted on G2.com.

ServiceMax's offline capabilities allow construction managers to input all their data in an iPad, even when there is no connectivity. Review collected by and hosted on G2.com.

The competition doesn't have anything that even remotely resembles ServiceMax. Review collected by and hosted on G2.com.

Reporting ability. You can automate reports to send you real time info and alerts when you need them. Review collected by and hosted on G2.com.

The initial setup is important. Make sure it's customized to your business needs upfront. Otherwise you may spend years trying to get it to how you want it. Review collected by and hosted on G2.com.