The staff members I have interacted with are pleasant. Review collected by and hosted on G2.com.
The two issues we struggled with over the last 7 years is the platform not working properly and lack of support. We have problems with the system frequently. We have experienced broken images in our email blasts, sorting that doesn't work, running a search opens screens that don't make sense so the user has to click a back button to get to the right page to continue working. Listing information doesn't always update in a timely manner and our site cache has to be cleared. In one forced upgrade we received there were 47,000+ Contacts that were unassigned from the agent that they'd been assigned to prior to the upgrade. They did what they could, however we spent over a hundred hours of our staff's time trying to correct the issues caused. We've had 5-6 account reps in the 7 years with the product. Support either takes an exorbitant amount of time to respond (a week to a month) and there's no phone support available. Often the responses from support leave more questions than they provide understanding and resolution. The system lacks some desirable features. It would be helpful to be able to automate client Birthday or Anniversary emails, but you cannot. You cannot generate address labels, but at least you can export contact information to use in a mail merge to generate labels. The Google integration causes more problems than it helps. Names of Google Contacts come in jumbled, the platform cannot seem to read first and last name fields from Google and it doesn't allow for the import of Labels instead of the entire Google Contacts list. Review collected by and hosted on G2.com.
