Propertybase Reviews & Product Details

The staff members I have interacted with are pleasant. Review collected by and hosted on G2.com.

The two issues we struggled with over the last 7 years is the platform not working properly and lack of support. We have problems with the system frequently. We have experienced broken images in our email blasts, sorting that doesn't work, runing a search opens screens that don't make sense so the user has to click a back button to get to the right page to continue working. Listing information doesn't always update in a timely manned and our site cache ha to be cleared. In one forced upgrade we received there were 47,000+ Contacts that were unassigned from the agent that they'd been assigned to prior to the upgrade. They did what they could, however we spent over a hunderd hours of our staff's time trying to correct the issues caused. We've had 5-6 account reps in the 7 years with the product. Support either takes a exboranent amount of time to respond (a week to a month) and there's no phone support available. Often the responses from support leave more questions than they provide understanding and resolution.

The system lacks some desirable features. It would be helpful to be able to automate client Birthday or Anniverary emails, but you cannot. You cannot generate address labels, but at least you can export contact information to use in a mailmerge to generate labels. The Google integration causes more problems than it helps. Names of Google Contacts come in jumbled, the platform cannot seem to read first and last name fields from Google and it doesn't allow for the import of Labels instead of the entire Google Contacts list. Review collected by and hosted on G2.com.

You can integrate employees and agents with permissions in the platform. Review collected by and hosted on G2.com.

Not user friendly, difficult to make changes on your own. Requires Salesforce coding experience, you have to outsource every change or question. PropertyBase support agents just re-direct you to articles or use such deep lingo that you have no idea what is being said. I was so excited about this platform but 2.5 years into it - I'm seriously thinking about abandoning it and going back to my old CRM. We are a 9 person group within Coldwell Banker Realty and it's been a nightmare for us. Lots of money and time and little to show for it. Review collected by and hosted on G2.com.

I like the back office transaction management. Review collected by and hosted on G2.com.

The main problem with the company is that they literally steal money.

Their contract renews for a year, so if you don't give notice well before yours ends, then you're automatically renewed for another year.

However, they don't care what price the contract says, they will change the price and debit that new amount from your account. They will tell you they sent you an email with notice of a price change so they can do that despite the contract being for an exact price with no room for changes. They don't respect the contract but try to use it to bully people who are getting bad services and products into continuing to pay them.

They will then go back and forth with you for a week saying they're looking into it to give you an answer. They were contacted 8 days ago and said two days ago they'd have a resolution by the end of the day yesterday, but they ghosted me since the last email instead.

You cannot remove your card information from their current billing website. I have to cancel the debit card entirely to stop them from pulling out the sum of their choice rather than the contract price.

Website was glitchy to begin with.

Stay away. Review collected by and hosted on G2.com.

The best part of PropertyBase is the Sales strategy, the worst part is the Support. My firm has spent months trying to fix an issue with the platform. Avoid PB. Review collected by and hosted on G2.com.

Support org is weak, they won't talk, only email. We're in month 3 of a support ticket, and they just keep billing me. Never seen a tech company care less; avoid PB. Review collected by and hosted on G2.com.

The client engagement and mls integration. Review collected by and hosted on G2.com.

There is no support. I have emailed them on an issue numerous times and I have not heard a thing. I cannot find any phone numbers associated to talk to a love person. Absolutely worthless. Review collected by and hosted on G2.com.

The program is wonderful if you hire an outside full time tech person to mangage and update it. There is no support at property base and the wait time to get a response is weeks in which case then you forget what you were working on and in most cases nothing ever gets done so you will need to hire an outside firm to keep it up and running. When working it is wonderful and an amazing program It has changed our business and we love it Review collected by and hosted on G2.com.

No support from PB or they will act like they are helping but nothing ever get done and it can go on for week. they only email and response time can be a few weeks. which is not good if you are trying to run a business Review collected by and hosted on G2.com.

Kyle Murphy is a fantastic guy. Super Nice, very knowledgable about the product. Review collected by and hosted on G2.com.

The implementation is haphazard - at best. They were in the middle of purchasing another software and they did not have a clear roadmap on how to get my company implemented successfully. Then there were MLS integration issues, yet no one would respond to me on how to fix the issue. I am surprised at all the issues, given they are built on SalesForce. The support team was not friendly, nor were they quick to respond. Review collected by and hosted on G2.com.

I like how quick and easy I can add new agents and get them started with their own website, crm, and email drip campaign. Review collected by and hosted on G2.com.

I dislike how foreign the navigation feels on the back end. The menu labels are not intuitive and any new activity typically requires a call to support to point me in the right direction. Review collected by and hosted on G2.com.

Trying to serve a need in the Real Estate Industry for a backend website solution that includes CRM, Email Marketing, and other features. Review collected by and hosted on G2.com.

The company grew too fast, very limited in "platform" changes. Difficult to customize. They did not do due diligence prior to design in terms of the actual necessary uses for agents. They have had a lot of turnover in staff, so over the time we have worked with them we have had 6 points of contact. Company lacks leadership. Review collected by and hosted on G2.com.

What I like best is the fact that it is easy to make changes. I can just sign into the admin account, make the changes I want, and move on. Review collected by and hosted on G2.com.

I think there are some issues with the location of some items. I noticed that related items are not grouped together in the toolbar. There are some things regarding content in the content section but also in the settings section. I think there could be a more logical way to group these items, so users could find and address their issues/ projects faster. Review collected by and hosted on G2.com.