--- title: Propel Reviews meta_title: 'Propel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how Propel works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 39 scale: '5' date_modified: '2026-09-28' parent_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr ---

Propel Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Propel for its quick and responsive customer support, enhancing their overall experience with the tool. (2 mentions)
Users love the customization options in Propel, making it easy to tailor the tool to their PR needs. (2 mentions)
Users find Propel to be super easy to use, with an intuitive interface and quick implementation for effective PR management. (2 mentions)
Users appreciate Propel's intuitive interface and extensive features, making PR efforts easier and more efficient. (2 mentions)
Users love the intuitive interface of Propel, which simplifies PR tasks and provides excellent support. (2 mentions)
Users desire more customization options for the Propel monitoring dashboard to enhance functionality and usability. (1 mentions)
Users find the difficult navigation of Propel to be clumsy, hindering their overall experience with the product. (1 mentions)
Users desire more export options in Propel's monitoring dashboard for enhanced customization and functionality. (1 mentions)
Users desire more filtering options on the Propel monitoring dashboard to enhance customization and usability. (1 mentions)
Users find limited enterprise features and report that the UI can feel clumsy at times. (1 mentions)

5 Pros or Advantages of Propel

5 Cons or Disadvantages of Propel

Jake J.
JJ
Jake J.
Founder
Small-Business (50 or fewer emp.)
"Value for money!"
4.5/5
What do you like best about Propel?

As a startup, we were hunting for something that wouldn’t break the bank but could actually help us do PR, Propel checked all the boxes. It was super easy to get started (implementation was a breeze), and the interface is really intuitive. I literally give it a prompt, and it finds me hundreds of relevant journalists. I send pitches directly, track everything, and even got some solid replies. We use it weekly, the customer support is quick and human, and it has way more features than we expected for the price. Review collected by and hosted on G2.com.

What do you dislike about Propel?

I wish the monitoring dashboard had a bit more customization. What’s there is solid, but a few extra filters or export options would make it even better. Review collected by and hosted on G2.com.

Karthik A.
KA
Karthik A.
Founder
Small-Business (50 or fewer emp.)
"Would recommend for AI features, strong media database and fast customer support"
5/5
What do you like best about Propel?

Propel's one of the few PR tools that actually feels built for how PR works today. I found the AI features super helpful. The personalized intros part specially saved me a lot of time. Also, their plugins are top notch. I use both Gmail and Outlook so I worked with both their plugins, super easy to install and work with. Tracks all your opens and responses etc.

Their media database has also seriously improved. Oh, and their customer success is great. Very responsive and helpful, unlike others. Review collected by and hosted on G2.com.

What do you dislike about Propel?

Not many enterprise features there and their UI can feel clumsy sometimes. Review collected by and hosted on G2.com.

Rodrigo V.
RV
Rodrigo V.
Business Partner
Mid-Market (51-1000 emp.)
"Propel is a PLM powerhouse"
4.5/5
What do you like best about Propel?

We customized the program to include manufacturer part numbers, supplier part numbers, traceability requirements, and information such as which product a product was used in and which version a product was used in on the front-end item summary page. item This improves searchability for users, making it easy to sort and filter according to their needs. Creating items in Propel is so easy that anyone can do it. The steps are simple and easy to understand. Propel handles change management very well. I can create temporary and permanent changes, which means I can create experiments with temporary changes and track them, as well as make permanent change orders. Review collected by and hosted on G2.com.

What do you dislike about Propel?

If I could change anything about the program it would be to be able to create routes on the fly. I do this now, but in a circular fashion, not synchronized with the way we use the program a lot, but we have too many "custom" routes we need, so I decided to run a derivation for 6 months. Let's see if I can come up with a more standard set of routes. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Nowhere near as robust as other tools"
2.5/5
What do you like best about Propel?

Propel has a great tool that you can add on to Outlook to send pitches directly from your Outlook client and track to see if the messages have been opened. Review collected by and hosted on G2.com.

What do you dislike about Propel?

Lacked a lot of contacts in the media. Wasn't easy to search or build lists. Review collected by and hosted on G2.com.

TB
Tamara B.
Mid-Market (51-1000 emp.)
"Great tool for PR practitioners"
5/5
What do you like best about Propel?

Been using the platform for about a year and I love that it has almost all the bells and whistles needed for me to create extensive media lists, pitch and track. More than anything, I really like how I can easily search journalists who are covering a very niche topic and have them on my radar for approaches. Review collected by and hosted on G2.com.

What do you dislike about Propel?

The only thing I dislike is I still think the scrollbar on the righthand side of the platform is too narrow. Review collected by and hosted on G2.com.

Ravina M.
RM
Ravina M.
D
Small-Business (50 or fewer emp.)
"Propel is a best CRM software"
4.5/5
What do you like best about Propel?

Propel is an excellent service for CRM (Customer relationship management). Propel also has PRM (Public Relations Management), which is also very useful. It has friendly dashboards and UIs. Review collected by and hosted on G2.com.

What do you dislike about Propel?

There is nothing specific to dislike about Propel, but some areas need some improvements, like email statistics, reports etc. The cost is a bit high in compare to other small CRMs. Review collected by and hosted on G2.com.

DM
Danielle M.
Small-Business (50 or fewer emp.)
"Have had a great experience with Propel so far"
4/5
What do you like best about Propel?

Propel is generally user friendly which is very helpful. The story funnel feature allows you to easily track where pitches are. Being able to send picture out in platform is also very helpful in keeping organized. Review collected by and hosted on G2.com.

What do you dislike about Propel?

I think the media monitoring area could be a bit more user friendly overall. It was a bit difficult at first to filter out unhelpful results. Review collected by and hosted on G2.com.

DS
Devang S.
Content Writer
Small-Business (50 or fewer emp.)
"Propel is an excellent PRM software"
4.5/5
What do you like best about Propel?

Propel is a good service for PRM (Public Relationship Management). We can create our PR campaigns in the Propel PRM. It is a CRM for Public Relations. We can manage our media contacts in one place. Review collected by and hosted on G2.com.

What do you dislike about Propel?

There is nothing to dislike about Propel. It's an excellent service. If they can provide some advanced features in the free version, that would be great for all Propel users. Review collected by and hosted on G2.com.

Rajat G.
RG
Rajat G.
Sr. Engineer - Asset Management
Mid-Market (51-1000 emp.)
"Best software for product value management"
5/5
What do you like best about Propel?

Propel is the best product value management software which helps to automate data flows, business processes & communication across entire value chain to get more results out of it by gaining speed more efficiently Review collected by and hosted on G2.com.

What do you dislike about Propel?

Propel has many features which helps brands to gain more customers by providing various services, but the propel need to improve its database to get more accurate results for the brands. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"False promises"
0/5
What do you like best about Propel?

It promised a great tool but the reality of it is opposite of that they claim Review collected by and hosted on G2.com.

What do you dislike about Propel?

Persistent issues with the gmail integration, pitch contacts never accurate or updated, barely any contacts for major publications available, HORRIBLE customer service Review collected by and hosted on G2.com.