--- title: Profi Reviews meta_title: 'Profi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how Profi works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 74 scale: '5' date_modified: '2026-09-28' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 ---

Profi Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Profi, highlighting its intuitive design and excellent support from the team. (6 mentions)
Users commend the exceptional customer support from Profi, highlighting dedicated assistance and prompt responses during onboarding. (5 mentions)
Users love the comprehensive features of Profi, including customizable coaching programs and outstanding support during onboarding. (5 mentions)
Users praise the all-in-one solution of Profi, streamlining tools and enhancing management for coaching programs. (4 mentions)
Users find Profi's interface intuitive, allowing easy navigation and seamless integration of various coaching tools and resources. (4 mentions)
Users find the limited features of Profi frustrating, especially regarding branding and assessment customization. (2 mentions)
Users report challenges due to the lack of telephone support, relying solely on email for assistance instead. (1 mentions)
Users desire more customization options in Profi, feeling limited by the current branding and profile link setup. (1 mentions)
Users find the lack of features like question re-ordering frustrating, but improvements are promised by support. (1 mentions)
Users note limited customization options, wishing for more robust branding features despite appreciating the software's overall quality. (1 mentions)

5 Pros or Advantages of Profi

1. Ease of Use
Users praise the ease of use of Profi, highlighting its intuitive design and excellent support from the team.
See 6 mentions

See Related User Reviews

Lisa A.
LA

Lisa A.

Small-Business (50 or fewer emp.)

4.5/5

"Scheduling & Software upgrades, Customer Support/Onboarding team"

What do you like about Profi?

The new software upgrades recently released are working great for our team! I love the ability to see how many members are enrolled in which packages

AV

adam v.

Small-Business (50 or fewer emp.)

5.0/5

"Cleanest, easiest to use coaching software I've tried."

What do you like about Profi?

Its honestly, just so clean. It sets you up for success right out of the box. The user is experience is clean and it does everything I need it to. Fro

2. Customer Support
Users commend the exceptional customer support from Profi, highlighting dedicated assistance and prompt responses during onboarding.
See 5 mentions

See Related User Reviews

Lisa A.
LA

Lisa A.

Small-Business (50 or fewer emp.)

4.5/5

"Scheduling & Software upgrades, Customer Support/Onboarding team"

What do you like about Profi?

The new software upgrades recently released are working great for our team! I love the ability to see how many members are enrolled in which packages

Maggie Scott C.
MC

Maggie Scott C.

Small-Business (50 or fewer emp.)

5.0/5

"Very user friendly"

What do you like about Profi?

Profi has been very easy to use and their support team has been amazing. They are very quick to respond. I like the automations with forms and the sim

3. Features
Users love the comprehensive features of Profi, including customizable coaching programs and outstanding support during onboarding.
See 5 mentions

See Related User Reviews

Lisa A.
LA

Lisa A.

Small-Business (50 or fewer emp.)

4.5/5

"Scheduling & Software upgrades, Customer Support/Onboarding team"

What do you like about Profi?

The new software upgrades recently released are working great for our team! I love the ability to see how many members are enrolled in which packages

AV

adam v.

Small-Business (50 or fewer emp.)

5.0/5

"Cleanest, easiest to use coaching software I've tried."

What do you like about Profi?

Its honestly, just so clean. It sets you up for success right out of the box. The user is experience is clean and it does everything I need it to. Fro

4. All-in-one Solution
Users praise the all-in-one solution of Profi, streamlining tools and enhancing management for coaching programs.
See 4 mentions

See Related User Reviews

Lisa A.
LA

Lisa A.

Small-Business (50 or fewer emp.)

4.5/5

"Scheduling & Software upgrades, Customer Support/Onboarding team"

What do you like about Profi?

The new software upgrades recently released are working great for our team! I love the ability to see how many members are enrolled in which packages

AV

adam v.

Small-Business (50 or fewer emp.)

5.0/5

"Cleanest, easiest to use coaching software I've tried."

What do you like about Profi?

Its honestly, just so clean. It sets you up for success right out of the box. The user is experience is clean and it does everything I need it to. Fro

5. Intuitive
Users find Profi's interface intuitive, allowing easy navigation and seamless integration of various coaching tools and resources.
See 4 mentions

See Related User Reviews

Lisa A.
LA

Lisa A.

Small-Business (50 or fewer emp.)

4.5/5

"Scheduling & Software upgrades, Customer Support/Onboarding team"

What do you like about Profi?

The new software upgrades recently released are working great for our team! I love the ability to see how many members are enrolled in which packages

AV

adam v.

Small-Business (50 or fewer emp.)

5.0/5

"Cleanest, easiest to use coaching software I've tried."

What do you like about Profi?

Its honestly, just so clean. It sets you up for success right out of the box. The user is experience is clean and it does everything I need it to. Fro

5 Cons or Disadvantages of Profi

1. Limited Features
Users find the limited features of Profi frustrating, especially regarding branding and assessment customization.
See 2 mentions

See Related User Reviews

AV

adam v.

Small-Business (50 or fewer emp.)

5.0/5

"Cleanest, easiest to use coaching software I've tried."

What do you dislike about Profi?

I wish it was a touch more robust in the branding department and customization. I don't love the outside url for my profile link, but honestly the sof

Alla K.
AK

Alla K.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent app for coaching our internal team"

What do you dislike about Profi?

Just one thing. The inability to re-order questions in assessments is frustrating but one of the Profi's support team members promised to me they will

2. Call Issues
Users report challenges due to the lack of telephone support, relying solely on email for assistance instead.
See 1 mentions

See Related User Reviews

James D.
JD

James D.

Small-Business (50 or fewer emp.)

5.0/5

"Profi a wonderful company to work with"

What do you dislike about Profi?

One area that can be a struggle is they don't have telephone support so everything is email although they'll hop onto a Zoom call really fast if you n

3. Lack of Customization
Users desire more customization options in Profi, feeling limited by the current branding and profile link setup.
See 1 mentions

See Related User Reviews

AV

adam v.

Small-Business (50 or fewer emp.)

5.0/5

"Cleanest, easiest to use coaching software I've tried."

What do you dislike about Profi?

I wish it was a touch more robust in the branding department and customization. I don't love the outside url for my profile link, but honestly the sof

4. Lack of Features
Users find the lack of features like question re-ordering frustrating, but improvements are promised by support.
See 1 mentions

See Related User Reviews

Alla K.
AK

Alla K.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent app for coaching our internal team"

What do you dislike about Profi?

Just one thing. The inability to re-order questions in assessments is frustrating but one of the Profi's support team members promised to me they will

5. Limited Customization
Users note limited customization options, wishing for more robust branding features despite appreciating the software's overall quality.
See 1 mentions

See Related User Reviews

AV

adam v.

Small-Business (50 or fewer emp.)

5.0/5

"Cleanest, easiest to use coaching software I've tried."

What do you dislike about Profi?

I wish it was a touch more robust in the branding department and customization. I don't love the outside url for my profile link, but honestly the sof

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Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Excellent Platform and Getting Better By The Day"
5/5
What do you like best about Profi?

It's designed with the needs of coaches and coaching orgs in mind. It's powerful, flexible, and reliable. It has all of the features I need (billing, scheduling, journaling, e-courses, individual and group secure video chat that is even HIPAA compliant) and many I didn't know I needed until I saw them! Review collected by and hosted on G2.com.

What do you dislike about Profi?

It took a couple minutes to figure out how to use it. But when I emailed them, they got back to me quickly and helped and said that their onboarding process was being revised and going back up in a week. This was months ago, so I imagine it's solved by now. Not that it was a big deal anyway Review collected by and hosted on G2.com.

Alexey I.
AI
Alexey I.
Designer
Small-Business (50 or fewer emp.)
"Love this SaaS for coaches"
5/5
What do you like best about Profi?

Calendar

CRM

Integrations

Built-in Calls Review collected by and hosted on G2.com.

What do you dislike about Profi?

Design uplift would be nice

Custom automated messages Review collected by and hosted on G2.com.

Chiara B.
CB
Chiara B.
Guidance
Small-Business (50 or fewer emp.)
"User-friendly and safe"
5/5
What do you like best about Profi?

I like that conversations with clients occur in a safe and secure setting, and overall all the features are well designed and useful. Review collected by and hosted on G2.com.

What do you dislike about Profi?

There's nothing I dislike, but I look forward to seeing new features! Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Very pleasant experience"
5/5
What do you like best about Profi?

I guess I can label myself as a 'pro' user as I use the platform for everything from booking a session to selling my course. It's super easy to use and has got a very intuitive interface which is rare to find. The support is also very helpful. Review collected by and hosted on G2.com.

What do you dislike about Profi?

Nothing at this point, but I'm missing the ability to run webinars for my audience. Their team says this feature is coming soon though. Review collected by and hosted on G2.com.
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