--- title: Profi Reviews meta_title: 'Profi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how Profi works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 74 scale: '5' date_modified: '2026-09-28' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 ---

Profi Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Profi, highlighting its intuitive design and excellent support from the team. (6 mentions)
Users commend the exceptional customer support from Profi, highlighting dedicated assistance and prompt responses during onboarding. (5 mentions)
Users love the comprehensive features of Profi, including customizable coaching programs and outstanding support during onboarding. (5 mentions)
Users praise the all-in-one solution of Profi, streamlining tools and enhancing management for coaching programs. (4 mentions)
Users find Profi's interface intuitive, allowing easy navigation and seamless integration of various coaching tools and resources. (4 mentions)
Users find the limited features of Profi frustrating, especially regarding branding and assessment customization. (2 mentions)
Users report challenges due to the lack of telephone support, relying solely on email for assistance instead. (1 mentions)
Users desire more customization options in Profi, feeling limited by the current branding and profile link setup. (1 mentions)
Users find the lack of features like question re-ordering frustrating, but improvements are promised by support. (1 mentions)
Users note limited customization options, wishing for more robust branding features despite appreciating the software's overall quality. (1 mentions)

5 Pros or Advantages of Profi

5 Cons or Disadvantages of Profi

Alena B.
AB
Alena B.
Senior UX/UI Designer at Mueller Water Products
Small-Business (50 or fewer emp.)
"Switching from Calendly to this for my consultancy practice!"
5/5
What do you like best about Profi?

I really love the scheduling features like minimum notice period, booking frequency restrictions, and others! Previously I could only get those on Calendly which I still enjoy using but I'm looking into simplifying my tech stack and Profi seems like the best option out there because it offers all the session scheduling features + everything else I need to run my UX consultancy business. Review collected by and hosted on G2.com.

What do you dislike about Profi?

Nothing!! And hopefully nothing comes up as my trial ends soon. Review collected by and hosted on G2.com.

DS
Divine S.
Small-Business (50 or fewer emp.)
"Excellent customer service"
5/5
What do you like best about Profi?

I like the ease of use, and available customer service Review collected by and hosted on G2.com.

What do you dislike about Profi?

I Don't dislike anything. Everything is efficient. Review collected by and hosted on G2.com.

Inna H.
IH
Inna H.
Marketing Assistant
Small-Business (50 or fewer emp.)
"Almost perfect!"
4/5
What do you like best about Profi?

Integrated client portal, chat, scheduling and video conferencing. And additional security capabilities. Review collected by and hosted on G2.com.

What do you dislike about Profi?

I might be biased because we implement best in class CRMs for our clients so in comparison to them I can say that Profi's CRM is still rather basic. We don't use it often though, we just integrate it with Hubspot through Zapier and this setup works well for our needs. Review collected by and hosted on G2.com.

Victoria B.
VB
Victoria B.
Web&sales analyst
Small-Business (50 or fewer emp.)
"Great system for customer onboarding/portal"
4.5/5
What do you like best about Profi?

- Programs functionality which allows us to build personalized onboarding journeys for each customer

- Scheduling features

- Customer portal

- Responsive success team Review collected by and hosted on G2.com.

What do you dislike about Profi?

Would like to be able to schedule Program sessions from the calendar Review collected by and hosted on G2.com.

Shade O.
SO
Shade O.
Events Strategist
Small-Business (50 or fewer emp.)
"Phenomenal!"
5/5
What do you like best about Profi?

The fact that you can have many tools combined under one roof allows you, the Coach/Mentor the freedom to focus on coaching, training or mentoring! These days, the need to master so many tools can keep a business owner stuck. Profi solves this problem beautifully!

All the tools work seamlessly together saving you, tons of hours figuring out things for yourself (and no doubt getting frustrated along the way!).

It's such a professional experience for your clients and this really goes a long way.

The team also is extremely responsive and open to feedback and suggestions. Review collected by and hosted on G2.com.

What do you dislike about Profi?

To be honest, there's nothing I dislike! 🤓

The team listens and implements updates to the software regularly... I couldn't be more pleased!

Many of my own suggestions (such as multiple calendar integrations) have been implemented! So I'm quite happy! 🙂 Review collected by and hosted on G2.com.

Marie S.
MS
Marie S.
CMO
Mid-Market (51-1000 emp.)
"Great training center solution with a customer portal"
4/5
What do you like best about Profi?

- Ability to create a training center and learning path for customers

- Courses functionality with forms and scheduling calls features

- Customer portal for clients to access all trainings, communicate and schedule with our team. Review collected by and hosted on G2.com.

What do you dislike about Profi?

We use the Customer portal heavily. It's not as well developed as the Practitioner portal. We're really looking forward to enhancements in the customer experience area. Review collected by and hosted on G2.com.

Vira S.
VS
Vira S.
Relationships Manager
Small-Business (50 or fewer emp.)
"The best coaching app we've tried!"
5/5
What do you like best about Profi?

- It's all in one. Not having to think about reminding customers of their upcoming appointments, switching to Zoom, or sending emails is a total life saver for our coaching/implementation team.

- It's clean, professional and easy to use for our team and our SEO customers.

- Profi's support team is superb. They're always there to help us. Review collected by and hosted on G2.com.

What do you dislike about Profi?

We've faced one bug related to our logo not displaying to customers in their portal. Profi team was pretty quick to respond and fix it. Review collected by and hosted on G2.com.

Alex D.
AD
Alex D.
Executive Director
Small-Business (50 or fewer emp.)
"Platform for our recruitment consultants/coaches"
4.5/5
What do you like best about Profi?

Profi was pretty easy to set up and start using for our projects. Their customer success team has been a great resource for us in the implementation phase. We also like the clean and intuitive UI/UX and the broad set of features. Review collected by and hosted on G2.com.

What do you dislike about Profi?

None for now and I hope nothing will come up Review collected by and hosted on G2.com.

Dan R.
DR
Dan R.
CEO
Small-Business (50 or fewer emp.)
"Essential, yet simple tool for managing coaching clients"
5/5
What do you like best about Profi?

Profi does everything you need to manage coaching clients. It's simple, the minimal interface is easy to navigate and has all the core features you need to support coaching clients in their journey. They are steadily adding features for basic LMS and mini courses. I can book and conduct scheduled meetings and coaching calls all from within Profi. Overall I like the simplicity and focus on what's needed rather than being overwhelmed with features that are rarely used. Review collected by and hosted on G2.com.

What do you dislike about Profi?

Viewing as a client is great, however for it to be useful, it should all notes and comments from the client too. As I currently see it, it's just View only and lacking that access.

Client feedback is the slow speed, and not user-friendly from mobile. S that really needs attention.

The calendar does not sync all my appointments from Google calendar. I sync another business system which links to my Google calendar however this does not in my Profi schedule. Review collected by and hosted on G2.com.

JT
john t.
psychologist
Small-Business (50 or fewer emp.)
"Amazing value for simplifying your consulting business"
4.5/5
What do you like best about Profi?

Profi is quite an amazing value, it provides much more features than similar apps, and it has a beautiful minimal design, Profi keeps improving adding features that were promised at a slow but steady pace. Review collected by and hosted on G2.com.

What do you dislike about Profi?

I'm a psychologist in clinical practice and this app targets several markets and possible uses, like coaching and so on, so the features a therapist needs are not all there, but I'm confident they will keep improving to make this a competitive product in the therapist market. When you send a form to request a signature, many times the client will not receive it, sometimes they get it after sending it a few times. This is crucial for therapists since we can't start seeing a client without signed consent. Also, the record feature is quite limited, all you have for clinical notes is a notepad-like space, very minimal and client information is scattered, for instance, you have to go to different areas of the app and search all forms submitted by all clients to see if a client filled and signed a form there is no individual client record to access their info. Despite profi shortcomings, I am confident that this will be one of my best app investments in the long run, the team inspires confidence for sure. Review collected by and hosted on G2.com.