ProdPad Reviews & Product Details

Easy to use interface and very nice roadmap view. Review collected by and hosted on G2.com.

Not having backwards compatibility from Jira. Meaning Jira Epics and Userstories are not synced with Prodpad. This already done by some other tools like ProductBoard and makes life much easier. Review collected by and hosted on G2.com.

Ability to sync with JIRA and the "Now, Next, Later" buckets to quickly summarize priorities Review collected by and hosted on G2.com.

Encountered some issues syncing with JIRA so wish that was more streamlined/clear Review collected by and hosted on G2.com.

Prodpad makes it really easy to organise ourselves as a team. You can link customer feedback to ideas, and add notes and user stories, set up a workflow, push ideas straight through to Jira for the dev team to pick up and link your ideas to your roadmap. There is an area for objectives which makes it easy to show which areas of your roadmap link to which objectives. It's really handy. Review collected by and hosted on G2.com.

The only thing I don't like is that sometimes it is tricky to move user stories around if you want them in a different order. The ability to do it is there, it's just not so easy. I move a story and it will be in a different place to where I want it. It would also be great if Prodpad could offer user analytics too to make it easy to attach data to ideas. Review collected by and hosted on G2.com.

It truly is simple to use and that's my favorite part about it. Most of the other tools on the market are replete with features: toggles, tags, switches, integrations and all the other bells and whistles to have a complete product management platform but fall short on ease of use and simplicity. Prodpad gives you plenty to get the job done and has extended the capabilities into natural "what's next" types of items rather than being a Frankenstein of features. Review collected by and hosted on G2.com.

The organization of a Roadmap by Initiative, each initiative has one or many Ideas and each Idea having one to many underlying User Stories that can push into another work tracking platform is pretty slick. However, when it comes to Ideas without an accompanying Initiative and being able to keep them organized, especially as I have many of my users entering new and duplicate ideas, it quickly becomes the wild west. Deduping ideas is something I've been contemplating...like what if Prodpad prompted a user "Hey, this idea sounds a lot like this existing idea, would you like to update the existing one" would sure be great! Review collected by and hosted on G2.com.

ProdPad is visually appealing, which makes it easier to talk about with stakeholders or present in a meeting. It also forces you to stick to a framework (in my case: Now/Next/Later), which prevents you from waffling! Review collected by and hosted on G2.com.

Setting up a roadmap that works well for you in Prodpad takes some up front investment, more than chucking some epics into Jira or whipping up a list in Excel. It is worth it, but the start can be a little intimidating.

There are also many features that I either don't understand or don't want to bother with - for instance impact/effort mapping - and I can't toggle those fields off, so they keep taking up space in my screen when working on roadmap items. Review collected by and hosted on G2.com.

Using Prodpad since few months, quite satisfied so far.

- This is my go to place when I as a PM need to think about "what next" and I do not need to check ten different places, boards and notes and channels where all the scattered customer feedback use to be stored.

- I like I can link the feedbacks to so called "ideas" which could be thought of as features and I can quickly get a feeling for how "hot" the idea is by seeing number of related feedbacks that are entering the feedback pipeline.

- Great that there are various channels how feedback can be submitted - even a picky user will likely find a method that will fit his/her needs.

- Very helpful and quick customer support. Review collected by and hosted on G2.com.

- There could definitely be some usability improvements, they aren't that critical though

- There are couple minor bugs here and there

- Submitting via Slack does not allow for selection of already existing contacts from the list, and submission by manual contact addition creates duplicates

- Salesforce integration is available but not easy and straightforward - however it was either in Beta or just out of Beta and the customer support was very helpful with it as well.

All in all there are improvements that can be done, but the value we are getting from Prodpad is more significant than the above mentioned drawbacks. Review collected by and hosted on G2.com.

The way it helps Product teams structure information: you start with feedback (e.g. a message sent by a customer via a support ticket), you associate product feedback with N "ideas", you turn ideas into new product features/initiatives, and you place them on a Now, Next, Future roadmap. This structure helps a team avoid working on things that are not rooted in real, tangible, repeated customer feedback. Review collected by and hosted on G2.com.

We had some performance problems using the tool, especially when logging in from the United States. Performance has gotten better over time. Also, consider that we've been using Prodpad for years, so we have a large amount of information stored in the system, which certainly played a role. For example, we have over 23,000 pieces of customer feedback that we have stored there over time. Review collected by and hosted on G2.com.

Love that we can automate new feedback from Zendesk via Zapier and import/export ideas. ProdPad gets a lot of credit for our development - feedback from sales/support is funneled into ProdPad; that feedback is then fleshed out as development ideas; and ideas with the most feedback/viability are incorporated into our sprints each month. This is a great tool that we use pretty much daily. Review collected by and hosted on G2.com.

The search menu dropdown results (on the main page and within the modal for adding new feedback/ideas) when searching by keyword needs serious improvement - I can barely use it. So often it doesn't return an idea or feedback I *know* exists, so now I always just open ProdPad in a second tab and enter the search fully then retrieve what I'm looking for from the overall results page. So when trying to link feedback to an idea, I can't just search for the idea by name/keyword in the new feedback screen - I have to search for it in a new window, then type the idea number in manually. Review collected by and hosted on G2.com.

The Slack integration is helpful; members of my organization can see and discuss feedback in a program we are already paying consistent attention to. Also, the ability to tag feedback and associate it with product(s) is valuable when referencing the backlog. Review collected by and hosted on G2.com.

The system is not very customizable -- e.g., we want to be selective with the creation of our ideas but there isn't a way to restrict who can create them, so we have to constantly remind our customer-facing team members to only create feedback or translate their ideas into feedback instead. I suppose having an easy way to convert ideas -> feedback and vice versa would be helpful here. Review collected by and hosted on G2.com.

Having to create documentation in one spot, and the best part is the AI integrated into it. The AI has been helpful creating stories and ideas that didn’t first jump to mind. Review collected by and hosted on G2.com.

I cannot easily track an idea update through notifications. When I see a notification, I should be able to click and go straight to the modifications rather than having to read through that tiny update to find it. Review collected by and hosted on G2.com.