Procare Solutions Reviews & Product Details

Procare has really been helpful for a small business. It helps us connect with parents on a daily basis and send updates about what their kids are doing in the classroom. It also allows us to communicate with them in real time. Review collected by and hosted on G2.com.

We haven’t run into any cons in regards to Procare. If I did have to choose something it would be The tab where you can schedule staff I just wish that you could add in brakes and see the schedule in the app rather than having to print it out. Review collected by and hosted on G2.com.

We love the price and ease of use of the program. We use the program daily. The ease of implementation was great. Review collected by and hosted on G2.com.

We would love if some of the reports included more details, such as grade and school. We asked for these before and there have been no changes. The reports are also a little hard to find. Review collected by and hosted on G2.com.

Procare's recent update allows you to create your own reports and get real time data which is very helpful. Review collected by and hosted on G2.com.

I would love the ability to choose multiple dates on the calendar instead of having to do it one day at a time. Review collected by and hosted on G2.com.

The product is easy to use and web-based, which makes it simple to access. I also like the ability to connect data with families and to manage student, staff, and family data all in one place. They also allow parents and staff to sign in both remotely and while on campuses. The customer support offered and trainings also make ProCare easy to implement and use. It integrates payroll and other HR systems well. Review collected by and hosted on G2.com.

The system goes down fairly often, and it also won’t let you log in from more than one place at a time. Review collected by and hosted on G2.com.

At CCDP, we appreciate how Procare streamlines the complex demands of multi-site child care management. The platform makes it easy to track attendance, manage tuition, and communicate with families—all in one place. What we like most is how Procare helps us stay compliant while saving time. The reporting tools are clear and customizable, which is essential for audits and subsidy documentation. Staff find the interface intuitive, and families love the mobile access. It’s a system that supports both operational excellence and meaningful connection. Review collected by and hosted on G2.com.

While Procare offers strong tools for operations and family engagement, its limited integration with academic platforms like Creative Curriculum has been a challenge for us. As a multi-site program, we rely on Creative Curriculum for lesson planning, assessment, and documentation. The lack of seamless data sharing between Procare and our academic system means staff often have to duplicate entries or toggle between platforms, which can be time-consuming and prone to error. We’d love to see future enhancements that support smoother integration with widely used early childhood education tools. Review collected by and hosted on G2.com.

When Procare is actually working correctly — which is almost never these days — it truly makes running our center so much easier. The system itself is very user-friendly and capable of handling everything from attendance and daily reports to billing and parent communication all in one place. The Procare app is great for keeping families connected and makes payments and invoicing simple and efficient. When it functions as it should, it runs the entire center seamlessly. Unfortunately, those moments have become rare, and it’s frustrating that such a great system isn’t reliable anymore. Review collected by and hosted on G2.com.

As a long-time Procare user, it’s been really disappointing to see how unreliable the system has become. Lately, it feels like it’s down more often than it’s working. When problems come up, they can’t be fixed without calling support, and the hold times are outrageous — anywhere from 45 minutes to over two hours with no call-back option. Even after reaching someone, most issues can’t be resolved right away, and you’re left waiting days or even a week for help. For a system that runs our entire center, that’s unacceptable. The lack of reliability and customer care is truly discouraging. Review collected by and hosted on G2.com.

We like the family engagement app and that is able wot work together with the Procare Desktop version. We use this for payroll, children and family data. Review collected by and hosted on G2.com.

I wish they had more employees in customer support. If tucker the chat bot is not able to help me then I have to call and wait on hold. I was on hold last week for over 2 1/2 hours and I was caller number 20. Review collected by and hosted on G2.com.

We use ProCare daily. It is easy to use, user friendly for both staff and parents. When signing up, ProCare the implementation was so great on helping us get all set up and running. We love ProCare for many reasons. First, the price is great, especially for smaller schools. There are a lot of features such as messaging parents, sending notes, sending ouch reports, letting parents know their child's mood, how the student ate/naps/ diaper changes, and much more! Review collected by and hosted on G2.com.

I do wish something would automatically be applied such as late fees on tuition. We do increase tuition annually, and the way we have to change the tuition is a lot of steps and some extra work. There are occasionally bugs, which makes it harder for sign-in/out and messaging. Review collected by and hosted on G2.com.

I appreciate that Procare Solutions is an all-in-one solution, allowing us to replace multiple systems that were previously needed for different functionalities. It consolidates features that were once spread across three distinct systems, handling billing, registration, and parent communications all in one platform. This integration provides the convenience of having one central login, significantly streamlining our daily operations. It also facilitates mass communication with staff and efficiently manages our child care center by tracking staff hours, which aids in better workforce management. Review collected by and hosted on G2.com.

Procare Solutions is still very buggy, with features and functionalities that don't work as expected, causing regular disruptions. The support is subpar, with problems often remaining unsolved or taking months to address. As a Canadian school, we find our needs unmet, especially concerning tax-related features, forcing us to handle these matters manually. Additionally, the lack of integrations with other tools or software limits our ability to connect Procare Solutions with our existing systems. Review collected by and hosted on G2.com.

It is difficult to choose the "best" from so many valuable aspects. For our families, the communication, both verbal and visual, may be the most important. But, the platform helps me, the director manage almost every aspect of the record keeping, communication, financial and business needs. Review collected by and hosted on G2.com.

There is truly no downside, other than perhaps the use of online credit/debit card payments from our families, which is totally optional. Instead, we use online checking account payments and the fee is minimal- almost all of our parents use it and we are able to cover the fee. Review collected by and hosted on G2.com.