Pivotal CRM Reviews & Product Details

An independent resources for CRM pricing, demos and comparisons Review collected by and hosted on G2.com.

The initial setup and learning curve of pivotal CRM can be challenging, especially for users with limited technical. Review collected by and hosted on G2.com.

Pivotal is good for managing customer interactions and relationships. Pivotal's customer relationship management software enables contact centers with a ticketing system and provides decent reporting & dashboard capabilities. Review collected by and hosted on G2.com.

When we used Pivotal several years ago, it was a clunky software with limited capabilities and a heavy interface. The app failures were not uncommon at that time. It looks like they improved significantly in recent years with a modern look and feel. Review collected by and hosted on G2.com.

This is a highly customizable CRM. It has a lot of fields that can be configured but it definitely is one of the best that I have used so far. Review collected by and hosted on G2.com.

The only part when the implementation sort of causes slowness and you can't action your tickets Review collected by and hosted on G2.com.

If you're experienced and you know what you are doing, then Pivotal CRM is easy to understand. Essential customization, coverage facility and amalgamation etc are all there. Review collected by and hosted on G2.com.

Plenty to dislike about Pivotal CRM. It fell way short of what I expected. The interface is intimidating (especially if you're new) and is extremely buggy. This lags at times and often stalls out on loading (and no, it's not my system issue). Review collected by and hosted on G2.com.

We can add as much as data without any problem of loafing. Review collected by and hosted on G2.com.

The only thing I feel a bit low is its user Interface looks old. Review collected by and hosted on G2.com.

I liked that it was easy to understand. Made doing the job one task easier. Review collected by and hosted on G2.com.

I did not like the interface. Needs updates. Review collected by and hosted on G2.com.

Straight forward, easy to use. Best aimed toward a single source of clients. Review collected by and hosted on G2.com.

It becomes complicated when dealing with customers from multiple sources. Review collected by and hosted on G2.com.

I really enjoyed the dashboard and think that it is probably the best piece but it feels very dated. I think the entire product could use a facelift Review collected by and hosted on G2.com.

It feels dated and some of the integrations are dated as well. This is a robust program that requires a lot of input to get up and running Review collected by and hosted on G2.com.

Simplistic design. Easy to find and search cases and professionals Review collected by and hosted on G2.com.

It’s rare but can be a bit “buggy” at times and needs reset or updated on our end Review collected by and hosted on G2.com.

In general, Pivotal CRM is a platform that meets the organizational needs of many processes within a company since it can be used in multiple types of equipment and has many functions such as the integration of emails, chats, tickets, and much more, this makes it a more functional platform. This is an advantage since most companies use multiple platforms to do different things. Pivotal CRM is like another member of our team, since its tools are useful. and you can work remotely, Review collected by and hosted on G2.com.

Something that should improve is the speed of the platform, sometimes it has a bit of lags, or slow loading times, it is not the big deal, but improving these points would be the perfect CRM Review collected by and hosted on G2.com.