Link copied to clipboard # Pivotal CRM vs Sugar Sell Comparison - What are their main differences? Share [ Export ](/compare/pivotal-crm/sugar-sell/export.csv) PivotalSugar Sell[+ Add Product](#) Pricing **Pivotal CRM** No pricing available **Sugar Sell** **$19.00** Per Month · Sell Essentials **$59.00** Per Month · Sell Standard **$85.00** Per Month · Sell Advanced **$135.00** Per Month · Sell Premier **$120.00** Per Month · Sugar Enterprise+ **Starting at $85.00** Per Month · Sell Enterprise (On-Premises) Show more **Pricing Insights** from reviews Perceived Cost **Pivotal CRM** $$$$$ **Sugar Sell** $$$$$ Average Discount **Pivotal CRM** Not enough reviews yet **Sugar Sell** 13% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Pivotal CRM** 6 months Based on 100 responses **Sugar Sell** 6 months Based on 100 responses Return on Investment **Pivotal CRM** 6 months Based on 100 responses **Sugar Sell** 6 months Based on 100 responses ![Pivotal CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_13fb1ac6e74ca41aa831e5dccafd9232/pivotal-crm.png "Pivotal CRM") ![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Pivotal CRM** Customer Management (1) Ease of Use (1) Limited Customization (2) Expertise Required (1) **Sugar Sell** Ease of Use (15) Easy Customization (12) Integration Issues (9) Bugs (6) Integrations **Pivotal CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7c88d2b10849fef697aa6a426b4f83cc/zoho-flow.png "Product Avatar Image") Zoho Flow ](https://www.g2.com/products/zoho-flow/reviews)[ View all ](https://www.g2.com/products/pivotal-crm/integrations) **Sugar Sell** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_35fd25b861755f7091daa89c6aaa54d4/linkedin-job-search.png "Product Avatar Image") LinkedIn Job Search ](https://www.g2.com/products/linkedin-job-search/reviews)[ View all ](https://www.g2.com/products/sugar-sell/integrations) Screenshots **Pivotal CRM** ![Pivotal CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/6499/72782_990x726.jpg) **Sugar Sell** ![Sugar Sell screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1382502/Sugar-Sell---Product-UI---Sales-Effectiveness.png) **Ratings** from reviews Meets Requirements **Pivotal CRM** **8.0** /10 Based on 44 responses **Sugar Sell** **8.0** /10 Based on 614 responses Ease of Use **Pivotal CRM** **7.4** /10 Based on 44 responses **Sugar Sell** **7.6** /10 Based on 649 responses Ease of Setup **Pivotal CRM** **8.0** /10 Based on 16 responses **Sugar Sell** **7.2** /10 Based on 347 responses Ease of Admin **Pivotal CRM** **8.4** /10 Based on 15 responses **Sugar Sell** **7.6** /10 Based on 319 responses Quality of Support **Pivotal CRM** **7.9** /10 Based on 38 responses **Sugar Sell** **7.7** /10 Based on 557 responses Has the product been a good partner in doing business? **Pivotal CRM** **8.7** /10 Based on 14 responses **Sugar Sell** **7.8** /10 Based on 303 responses Product Direction (% positive) **Pivotal CRM** **5.9** /10 Based on 43 responses **Sugar Sell** **7.0** /10 Based on 601 responses **Features** ratings from reviews CRM **8.4** /10 Based on 37 responses **7.6** /10 Based on 599 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 50.9% Enterprise(\> 1000 emp.) 36.4% Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 50.9% Enterprise(\> 1000 emp.) 36.4% Small-Business(50 or fewer emp.) 35.0% Mid-Market(51-1000 emp.) 48.4% Enterprise(\> 1000 emp.) 16.6% Small-Business(50 or fewer emp.) 35.0% Mid-Market(51-1000 emp.) 48.4% Enterprise(\> 1000 emp.) 16.6% **Reviewers' Industry** [![Pivotal CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_13fb1ac6e74ca41aa831e5dccafd9232/pivotal-crm.png "Pivotal CRM")](https://www.g2.com/products/pivotal-crm/reviews) Pivotal CRM Computer Software 13.0% Financial Services 7.4% Real Estate 7.4% Consumer Services 5.6% Food & Beverages 3.7% Other 63.0% [![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell")](https://www.g2.com/products/sugar-sell/reviews) Sugar Sell Information Technology and Services 13.1% Computer Software 10.5% Marketing and Advertising 5.8% Financial Services 5.6% Construction 2.7% Other 62.3% Alternatives **Pivotal CRM Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![Workbooks](https://images.g2crowd.com/uploads/product/hd_favicon/c1bd0d82e76f801ba71fa62855178e9f/workbooks.svg "Workbooks") [ Workbooks ](/products/workbooks/reviews) ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") [ Microsoft Dynamics 365 Sales ](/products/dynamics-365-sales/reviews) ![Oracle CRM On Demand](https://images.g2crowd.com/uploads/product/hd_favicon/1487565478/oracle-crm-on-demand.svg "Oracle CRM On Demand") [ Oracle On Demand ](/products/oracle-crm-on-demand/reviews) **Sugar Sell Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) ## Pivotal vs Sugar Sell FAQs Generated using AI Last updated: November 14, 2026 ### What is the difference between Pivotal vs Sugar Sell? Sugar Sell stands out for its higher G2 rating and broader marketing features, while Pivotal scores higher for setup and administration. | Dimension | [Pivotal](https://www.g2.com/products/pivotal-crm/reviews) | [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 3.5/5 (60+ reviews) | 3.8/5 (700+ reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 8.0 | 7.2 | | Quality of Support score | 7.9 | 7.7 | | Top Reviewer-Cited Strength | Customizable fields and workflows | Ease of Use, 10+ mentions | ### How do the pricing models of Pivotal and Sugar Sell compare? Pivotal leads Sugar Sell on reviewer satisfaction with price and cost, with scores of 8.0 and 7.6, respectively. - **Pivotal:** In recent reviews, reviewers describe Pivotal as a lower-cost option compared with competitors. - **Sugar Sell:** Recent reviewers value its capabilities, while noting that access to advanced features and integrations can require additional technical effort. - **Switching reasons:** Recent Pivotal reviews cite affordability as a reason to choose it; Sugar Sell reviews describe moving from spreadsheets or other CRM tools for centralized data, automation, and forecasting. ### What are the best alternatives to Pivotal and Sugar Sell? Salesforce Sales Cloud, HubSpot Sales Hub, and Workbooks are the top G2-ranked alternatives to Pivotal and Sugar Sell. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Pivotal](https://www.g2.com/products/pivotal-crm/reviews) | 3.5/5 (60+ reviews) | Mid-Market | Recent reviewers describe it as a lower-cost competitor option. | Customizable fields and workflows | | [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) | 3.8/5 (700+ reviews) | Mid-Market | Recent reviewers note that advanced features can require a higher plan level. | Automation, centralized customer data, and reporting | | [Salesforce Sales Cloud](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (27.5k+ reviews) | Mid-Market | | | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (14.3k+ reviews) | Small-Business | | | | [Workbooks](https://www.g2.com/products/workbooks/reviews) | 4.3/5 (500+ reviews) | Small-Business | | | ### Which CRM features should I prioritize when comparing Pivotal and Sugar Sell? Prioritize marketing breadth, customization, automation, integrations, and reporting when evaluating Pivotal and Sugar Sell. - **Marketing breadth:** Sugar Sell offers Campaign Management and Marketing ROI Analytics; Pivotal has no corresponding listed feature advantage. - **Customization:** Sugar Sell’s Easy Customization theme has 10+ all-time mentions, while Pivotal’s Limited Customization theme has fewer than 10. Recent reviews praise both products’ flexibility, but Sugar Sell reviewers also describe complex configuration. - **Automation:** Sugar Sell’s Automation Features theme has fewer than 10 all-time mentions; recent reviews cite automated follow-ups, reminders, and workflows for Sugar Sell and sales automation for Pivotal. - **Integrations:** Sugar Sell offers Social Network Integration and Partner Relationship Management features; recent reviews for both products also describe integration challenges with specialized systems. - **Reporting:** Sugar Sell’s Reporting theme has fewer than 10 all-time mentions. Recent reviews praise Pivotal’s reporting and performance analysis, while Sugar Sell reviewers cite dashboards and reporting alongside requests for more advanced analytics. ### What are the pros and cons of Pivotal vs Sugar Sell? Pivotal’s headline strength is adaptable CRM workflows, while Sugar Sell’s is broad customization paired with automation and reporting. - **Pivotal strengths:** Recent reviewers praise customizable fields, sales automation, lead and opportunity tracking, and centralized customer and operational information. - **Pivotal trade-offs:** Recent reviews cite dated or lagging interface experiences, integration difficulties with specialized systems, and a learning curve for using its many options. - **Sugar Sell strengths:** Reviewers cite Ease of Use (10+ mentions), Easy Customization (10+), Customer Support (fewer than 10), Automation Features (fewer than 10), and Reporting (fewer than 10). Recent reviews also praise centralized customer data, dashboards, and workflow automation. - **Sugar Sell trade-offs:** Reviewers cite Integration Issues (fewer than 10 mentions), Bugs (fewer than 10), and Learning Curve (fewer than 10). Recent reviews also note complex setup for deeper integrations and busy or dated interface elements. ### Is Pivotal or Sugar Sell better for small businesses? Pivotal and Sugar Sell are equally positioned for small businesses by their largest reviewer segment, Mid-Market, while recent small-business reviews describe Sugar Sell as a flexible way to centralize business data. - **Pivotal:** Mid-Market is its largest reviewer segment; a small-business reviewer describes it as a budget-conscious fit for handling fewer customer records. - **Sugar Sell:** Mid-Market is its largest reviewer segment; a small-business reviewer describes using it to centralize information previously kept in spreadsheets and documents. ### Which CRM platform has better integrations? Sugar Sell has the stronger integration signal in recent reviews, which praise connections across business systems while also noting integration challenges. - **Pivotal:** Recent reviewers mention Microsoft and ERP integrations, but also report difficulty synchronizing data with specialized systems. - **Sugar Sell:** Recent reviewers cite integrations with ERP, invoice, marketing, email, and legacy systems; other reviews note that custom ERP and niche third-party connections can require technical work. ### How do Pivotal and Sugar Sell compare on customer support? Pivotal and Sugar Sell are at parity on Quality of Support, scoring 7.9 and 7.7, a 0.2-point difference. - **Pivotal:** Recent reviewers report helpful support, with one noting that response time could improve. - **Sugar Sell:** Recent reviewers praise responsive support for troubleshooting and customization questions, while one reviewer rated support poorly in a specific experience. ### Which is easier to implement, Pivotal or Sugar Sell? Pivotal scores higher than Sugar Sell on Ease of Setup, 8.0 to 7.2, an 0.8-point advantage. - **Pivotal:** Recent reviewers describe setup as manageable, including one implementation completed in about three days; others say configuration and learning the full feature set take time. - **Sugar Sell:** Recent reviewers describe quick onboarding for straightforward use, while full implementation involving AI or deeper integrations requires planning and technical support. ### Which product has better Customization? Customization is the most frequently mentioned feature across Pivotal and Sugar Sell reviews. - **Pivotal:** Recent reviewers praise configurable fields and workflows tailored to business processes; Limited Customization has fewer than 10 all-time mentions. Pivotal scores 8.4 on Ease of Admin. - **Sugar Sell:** Easy Customization has 10+ all-time mentions and Limited Customization has fewer than 10. Recent reviewers describe extensive no-code configuration, alongside complexity in advanced settings. Sugar Sell scores 7.6 on Ease of Admin and offers Campaign Management, Marketing ROI Analytics, Partner Relationship Management, Social Collaboration, and Social Network Integration features not listed for Pivotal. ## Pivotal CRM vs Sugar Sell When assessing the two solutions, reviewers found Sugar Sell easier to use. However, Pivotal CRM is easier to set up and administer. Reviewers also preferred doing business with Pivotal CRM overall. - Pivotal CRM and Sugar Sell both meet the requirements of our reviewers at a comparable rate. - When comparing quality of ongoing product support, reviewers felt that Pivotal CRM is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Sugar Sell over Pivotal CRM.