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# Pivotal CRM vs Salesforce Sales Cloud Comparison - What are their main differences?

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PivotalSalesforce Sales Cloud[+ Add Product](#)

Pricing

**Pivotal CRM**
No pricing available

**Salesforce Sales Cloud**
Free Trial

**$25.00** 1 User Per Month · Starter Edition

**$100.00** 1 User Per Month · Professional Edition

**$165.00** 1 User Per Month · Enterprise Edition

**$330.00** 1 User Per Month · Unlimited Edition

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**Pricing Insights**
from reviews

Perceived Cost

**Pivotal CRM**
$$$$$

**Salesforce Sales Cloud**
$$$$$

Average Discount

**Pivotal CRM**
Not enough reviews yet

**Salesforce Sales Cloud**
16%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Pivotal CRM** 6 months
Based on 100 responses

**Salesforce Sales Cloud** 6 months
Based on 100 responses

Return on Investment

**Pivotal CRM** 6 months
Based on 100 responses

**Salesforce Sales Cloud** 6 months
Based on 100 responses

 ![Pivotal CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_13fb1ac6e74ca41aa831e5dccafd9232/pivotal-crm.png "Pivotal CRM")

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

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**Pros & Cons**
from reviews

**Pivotal CRM**

Customer Management (1)

Ease of Use (1)

Limited Customization (2)

Expertise Required (1)

**Salesforce Sales Cloud**

Easy To Use (902)

More Time Selling (705)

High Costs (583)

Steep Learning Curve (396)

Integrations

**Pivotal CRM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7c88d2b10849fef697aa6a426b4f83cc/zoho-flow.png "Product Avatar Image")

Zoho Flow

](https://www.g2.com/products/zoho-flow/reviews)[
View all
](https://www.g2.com/products/pivotal-crm/integrations)

**Salesforce Sales Cloud**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-revenue-marketing.png "Product Avatar Image")

6sense Revenue Marketing

](https://www.g2.com/products/6sense-revenue-marketing/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-sales.png "Product Avatar Image")

6sense Sales Intelligence

](https://www.g2.com/products/6sense-sales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[
View all
](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/integrations)

Screenshots

**Pivotal CRM**
 ![Pivotal CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/6499/72782_990x726.jpg)

**Salesforce Sales Cloud**
 ![Salesforce Sales Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331455/Screenshot-2025-02-28-at-3.19.28-PM.png)

**Ratings**
from reviews

Meets Requirements

**Pivotal CRM**

**8.0** /10

Based on 44 responses

**Salesforce Sales Cloud**

**8.8** /10

Based on 14,333 responses

Ease of Use

**Pivotal CRM**

**7.4** /10

Based on 44 responses

**Salesforce Sales Cloud**

**8.2** /10

Based on 19,735 responses

Ease of Setup

**Pivotal CRM**

**8.0** /10

Based on 16 responses

**Salesforce Sales Cloud**

**7.9** /10

Based on 10,631 responses

Ease of Admin

**Pivotal CRM**

**8.4** /10

Based on 15 responses

**Salesforce Sales Cloud**

**7.9** /10

Based on 4,588 responses

Quality of Support

**Pivotal CRM**

**7.9** /10

Based on 38 responses

**Salesforce Sales Cloud**

**8.1** /10

Based on 12,528 responses

Has the product been a good partner in doing business?

**Pivotal CRM**

**8.7** /10

Based on 14 responses

**Salesforce Sales Cloud**

**8.4** /10

Based on 4,554 responses

Product Direction (% positive)

**Pivotal CRM**

**5.9** /10

Based on 43 responses

**Salesforce Sales Cloud**

**8.3** /10

Based on 13,907 responses

**Features**
ratings from reviews

CRM

**8.4** /10

Based on 37 responses

**8.8** /10

Based on 12,744 responses

Location Intelligence

Not enough data

**8.4** /10

Based on 45 responses

AI Sales Assistant

Not enough data

**8.8** /10

Based on 442 responses

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Sales Engagement

Not enough data

**8.5** /10

Based on 642 responses

Conversation Intelligence

Not enough data

**8.9** /10

Based on 185 responses

Revenue Operations & Intelligence (RO&I)

Not enough data

**8.4** /10

Based on 88 responses

Field Sales

Not enough data

**8.6** /10

Based on 41 responses

Business Scheduling

Not enough data

**8.3** /10

Based on 186 responses

Sales Planning

Not enough data

**8.5** /10

Based on 207 responses

Lead Scoring

Not enough data

**8.5** /10

Based on 520 responses

Sales Performance Management

Not enough data

**8.5** /10

Based on 689 responses

Email Tracking

Not enough data

**8.4** /10

Based on 718 responses

Sales Analytics

Not enough data

**8.8** /10

Based on 1,215 responses

Outbound Call Tracking

Not enough data

**8.6** /10

Based on 222 responses

Sales Coaching

Not enough data

**8.7** /10

Based on 311 responses

Sales Enablement

Not enough data

**8.3** /10

Based on 446 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
12.7%

Mid-Market(51-1000 emp.)
50.9%

Enterprise(\> 1000 emp.)
36.4%

Small-Business(50 or fewer emp.)
12.7%

Mid-Market(51-1000 emp.)
50.9%

Enterprise(\> 1000 emp.)
36.4%

Small-Business(50 or fewer emp.)
20.6%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
33.7%

Small-Business(50 or fewer emp.)
20.6%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
33.7%

**Reviewers' Industry**

[![Pivotal CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_13fb1ac6e74ca41aa831e5dccafd9232/pivotal-crm.png "Pivotal CRM")](https://www.g2.com/products/pivotal-crm/reviews)
Pivotal CRM

Computer Software
13.0%

Financial Services
7.4%

Real Estate
7.4%

Consumer Services
5.6%

Food & Beverages
3.7%

Other
63.0%

[![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
Salesforce Sales Cloud

Computer Software
13.1%

Information Technology and Services
11.7%

Financial Services
7.1%

Marketing and Advertising
4.8%

Non-Profit Organization Management
3.0%

Other
60.4%

Alternatives

**Pivotal CRM Alternatives**

 ![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell")

[
Sugar Sell
](/products/sugar-sell/reviews)

 ![Workbooks](https://images.g2crowd.com/uploads/product/hd_favicon/c1bd0d82e76f801ba71fa62855178e9f/workbooks.svg "Workbooks")

[
Workbooks
](/products/workbooks/reviews)

 ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")

[
Microsoft Dynamics 365 Sales
](/products/dynamics-365-sales/reviews)

 ![Oracle CRM On Demand](https://images.g2crowd.com/uploads/product/hd_favicon/1487565478/oracle-crm-on-demand.svg "Oracle CRM On Demand")

[
Oracle On Demand
](/products/oracle-crm-on-demand/reviews)

**Salesforce Sales Cloud Alternatives**

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io")

[
Apollo.io
](/products/apollo-io/reviews)

 ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")

[
Outreach
](/products/outreach/reviews)

## Pivotal vs Salesforce Sales Cloud FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Pivotal vs Agentforce Sales?

Agentforce Sales stands out with a higher G2 rating, broader review volume, and more advanced CRM features, while Pivotal is noted for its ease of setup and lower cost.

| [Pivotal](https://www.g2.com/products/pivotal-crm/reviews) | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) |
| --- | --- |
| 3.5/5 (62 reviews) | 4.4/5 (25,876 reviews) |
| Mid-Market | Mid-Market |
| 8.0 | 7.8 |
| 7.9 | 8.1 |
| Feature Richness | Automation & Customization |

### How do the pricing models of Pivotal and Agentforce Sales compare?

Pivotal is perceived as the stronger value compared to Agentforce Sales, with reviewers highlighting its lower cost and satisfaction with pricing.

- **Pivotal:** In recent reviews, many cite Pivotal as the cheapest option among competitors and praise its value for money.
- **Agentforce Sales:** Reviewers frequently mention high licensing and implementation costs, especially as organizations scale or add features.
- **Switching Reason:** Several reviewers note choosing Pivotal over higher-priced competitors due to budget constraints and comparable functionality.

### What are the best alternatives to Pivotal and Agentforce Sales?

The top three alternatives to Pivotal and Agentforce Sales are Clari, Sugar Sell, and Salesloft.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Pivotal](https://www.g2.com/products/pivotal-crm/reviews) | 3.5/5 (62 reviews) | Mid-Market | Reviewers highlight Pivotal as a lower-cost option | Feature Richness |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | Reviewers cite high licensing and implementation costs | Automation & Customization |
| [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | — | Pipeline Visibility |
| [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) | 3.8/5 (776 reviews) | Mid-Market | — | Customization |
| [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (4,287 reviews) | Mid-Market | — | Sales Engagement |

### Which CRM features should I prioritize when comparing Pivotal and Agentforce Sales?

Buyers should prioritize automation, customization, reporting, integration capabilities, and campaign management when comparing Pivotal and Agentforce Sales.

- **Automation:** Pivotal is frequently praised for sales automation and workflow customization; Agentforce Sales is noted for advanced automation and AI-powered features.
- **Customization:** Pivotal receives positive feedback for deep Microsoft integration and workflow tailoring; Agentforce Sales is recognized for high flexibility and adaptability to business needs.
- **Reporting:** Both products are cited for robust reporting, with Agentforce Sales offering advanced dashboards and analytics.
- **Integration Capabilities:** Agentforce Sales supports integrations with Jira and Google Workspace; Pivotal is noted for Microsoft integration but faces challenges with emerging software.
- **Campaign Management:** Agentforce Sales uniquely offers campaign management and marketing ROI analytics, which are not present in Pivotal.

### What are the pros and cons of Pivotal vs Agentforce Sales?

Pivotal's headline strength is its value and ease of setup, while Agentforce Sales excels in automation, scalability, and advanced reporting.

- **Pivotal strengths:** Feature richness, ease of use, easy navigation, time efficiency, and versatility (each cited in at least one review).
- **Pivotal trade-offs:** Reviewers mention expertise required, integration issues, limited customization, and time-consuming setup (each cited in at least one review).
- **Agentforce Sales strengths:** Automation, AI-powered features, advanced reporting, high scalability, and strong integration with other Salesforce products are frequently highlighted.
- **Agentforce Sales trade-offs:** Reviewers note a steep learning curve, high licensing and implementation costs, complexity for new users, and the need for dedicated administrators in highly customized environments.

### Is Pivotal or Agentforce Sales better for small businesses?

Pivotal is the better fit for small businesses, with reviewers citing its affordability and suitability for organizations with fewer customer data needs.

- **Pivotal:** Largest segment is Mid-Market, but recent reviews from small businesses highlight its budget-friendly pricing and ease of use for handling smaller customer datasets.
- **Agentforce Sales:** Largest segment is Mid-Market, and reviewers frequently mention high costs and complexity as barriers for small businesses.

### Which CRM platform has better integrations?

Agentforce Sales is favored for integrations, with reviewers citing successful connections to Jira and Google Workspace, while Pivotal faces challenges with newer software integrations.

- **Pivotal:** Reviewers mention Microsoft integration and note difficulties with emerging software and ERP system compatibility.
- **Agentforce Sales:** Recent reviews highlight integrations with Jira and Google Workspace, with positive feedback on connecting sales and marketing workflows.

### How do Pivotal and Agentforce Sales compare on customer support?

Agentforce Sales and Pivotal are rated in near-parity on Quality of Support, with Agentforce Sales at 8.1 and Pivotal at 7.9.

- **Pivotal:** Reviewers describe support as generally responsive, though some mention slow response times and the need for guidance during setup.
- **Agentforce Sales:** Reviewers report a mix of experiences, with many citing helpful onboarding and support teams, but some mention inconsistent account management and support delays.

### Which is easier to implement, Pivotal or Agentforce Sales?

Pivotal and Agentforce Sales score within 0.2 points on Ease of Setup (8.0 vs 7.8), indicating similar implementation experiences.

- **Pivotal:** Reviewers highlight straightforward setup for experienced users, but note a learning curve and the need for technical expertise for full customization.
- **Agentforce Sales:** Reviewers describe the setup as smooth and easy for standard deployments, but mention that advanced configuration and integrations can require significant time and resources.

### Which product has better Reporting?

Agentforce Sales is the stronger performer for Reporting, with reviewers consistently praising its advanced dashboards and analytics.

- **Pivotal:** Reviewers note that reporting is decent and helps with performance analysis, but some mention limitations in customization and printing necessary reports.
- **Agentforce Sales:** Reviewers highlight robust reporting, real-time dashboards, and analytics as key strengths, with advanced reporting features frequently cited as a differentiator.