Pipefy Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Pipefy's ease of use empowering for workflow automation, accommodating varying skill levels effectively. (9 mentions)

Users value the workflow automation capabilities of Pipefy, simplifying processes without requiring technical expertise. (5 mentions)

Users commend Pipefy for its efficiency, streamlining workflows and enhancing team collaboration with easy customizations and automations. (4 mentions)

Users appreciate the clean and intuitive user interface of Pipefy, making organization and collaboration seamless and efficient. (4 mentions)

Users find Pipefy's intuitive interface enhances usability, making business process automation straightforward and efficient. (3 mentions)

Users find Pipefy to be expensive, as premium features necessitate a high financial commitment which can be prohibitive. (2 mentions)

Users find the learning curve steep, as new team members struggle to adapt to Pipefy's numerous features. (2 mentions)

Users find the lack of sufficient integrations with essential tools like Jira, Notion, and Slack limiting their experience. (1 mentions)

Users often face automation issues with Pipefy, experiencing glitches that disrupt consistent workflow management. (1 mentions)

Users struggle with integration issues as Pipefy lacks connections to essential tools like Jira, Notion, and Slack. (1 mentions)

5 Pros or Advantages of Pipefy

1. Ease of Use

Users find Pipefy's ease of use empowering for workflow automation, accommodating varying skill levels effectively.

See 9 mentions

See Related User Reviews

Lisa K.

Small-Business (50 or fewer emp.)

5.0/5

"Pipefy: Highly Customizable Automations with Excellent Support"

What do you like about Pipefy?

I was impressed by the support we received from Pipefy to make sure the tool supported our processes. The tool is extremely customizable to any proces

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you like about Pipefy?

It's fast, features a clean user interface, and is both intuitive and responsive.

2. Automation

Users value the workflow automation capabilities of Pipefy, simplifying processes without requiring technical expertise.

See 5 mentions

See Related User Reviews

Lisa K.

Small-Business (50 or fewer emp.)

5.0/5

"Pipefy: Highly Customizable Automations with Excellent Support"

What do you like about Pipefy?

I was impressed by the support we received from Pipefy to make sure the tool supported our processes. The tool is extremely customizable to any proces

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Pipefy - Effortless Workflow and Process Automation with Powerful AI Features"

What do you like about Pipefy?

By using Pipefy, business process automation has been easy and the tool is amazingly equipped with updated intelligent features. It is a no code tool

3. Efficiency

Users commend Pipefy for its efficiency, streamlining workflows and enhancing team collaboration with easy customizations and automations.

See 4 mentions

See Related User Reviews

Lisa K.

Small-Business (50 or fewer emp.)

5.0/5

"Pipefy: Highly Customizable Automations with Excellent Support"

What do you like about Pipefy?

I was impressed by the support we received from Pipefy to make sure the tool supported our processes. The tool is extremely customizable to any proces

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Pipefy - Effortless Workflow and Process Automation with Powerful AI Features"

What do you like about Pipefy?

By using Pipefy, business process automation has been easy and the tool is amazingly equipped with updated intelligent features. It is a no code tool

4. User Interface

Users appreciate the clean and intuitive user interface of Pipefy, making organization and collaboration seamless and efficient.

See 4 mentions

See Related User Reviews

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you like about Pipefy?

It's fast, features a clean user interface, and is both intuitive and responsive.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Task Organization and Seamless Team Collaboration"

What do you like about Pipefy?

It helps in organizing work in a easier way without needing a lot of technical setup. You have the ability to build and adjust processes in just a few

5. Intuitive

Users find Pipefy's intuitive interface enhances usability, making business process automation straightforward and efficient.

See 3 mentions

See Related User Reviews

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you like about Pipefy?

It's fast, features a clean user interface, and is both intuitive and responsive.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Pipefy - Effortless Workflow and Process Automation with Powerful AI Features"

What do you like about Pipefy?

By using Pipefy, business process automation has been easy and the tool is amazingly equipped with updated intelligent features. It is a no code tool

5 Cons or Disadvantages of Pipefy

1. Expensive

Users find Pipefy to be expensive, as premium features necessitate a high financial commitment which can be prohibitive.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Pipefy; Unlocking Workflow Automation and Customizing Different Processes"

What do you dislike about Pipefy?

Most of Pipefy are accessible from a premium version, which demands high financial commitment, which some firms fail to meet. There are occasional gli

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Overview Nature of Pipefy; Robust Performance, but Substantial Subscription Fee"

What do you dislike about Pipefy?

Despite the powerful nature of Pipefy, the advanced demands more financial support The team plans that can conduct numerous operations requires a high

2. Learning Curve

Users find the learning curve steep, as new team members struggle to adapt to Pipefy's numerous features.

See 2 mentions

See Related User Reviews

Lisa K.

Small-Business (50 or fewer emp.)

5.0/5

"Pipefy: Highly Customizable Automations with Excellent Support"

What do you dislike about Pipefy?

Being extremely customizable, there are many options which was a bit overwhelming for some of my team members. Once we integrated the help options and

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Task Organization and Seamless Team Collaboration"

What do you dislike about Pipefy?

Sometimes it takes time to get used to all features particularly for new users.

3. App Limitations

Users find the lack of sufficient integrations with essential tools like Jira, Notion, and Slack limiting their experience.

See 1 mentions

See Related User Reviews

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you dislike about Pipefy?

It lacks sufficient integrations with Jira, Notion, and Slack, which are essential for my needs.

4. Automation Issues

Users often face automation issues with Pipefy, experiencing glitches that disrupt consistent workflow management.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Pipefy; Unlocking Workflow Automation and Customizing Different Processes"

What do you dislike about Pipefy?

Most of Pipefy are accessible from a premium version, which demands high financial commitment, which some firms fail to meet. There are occasional gli

5. Integration Issues

Users struggle with integration issues as Pipefy lacks connections to essential tools like Jira, Notion, and Slack.

See 1 mentions

See Related User Reviews

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you dislike about Pipefy?

It lacks sufficient integrations with Jira, Notion, and Slack, which are essential for my needs.

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Vinícius P.

Content Manager

Small-Business (50 or fewer emp.)

7/13/2021

"Excellent option!!!"

5/5

What do you like best about Pipefy?

Ease of use, design, and freedom and ease of configuration Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It's just a detail that doesn't affect my evaluation or my experience in a relevant way, but the need to log in every time I access the tool from one day to the next is a bit annoying. Review collected by and hosted on G2.com.

Gabriel R.

Business Development Support, Marketing and Communications

Small-Business (50 or fewer emp.)

5/7/2021

"Good overall system let down by poor expert advice and help"

3/5

What do you like best about Pipefy?

Decent interface which is based on Jira. Good overall resources and templates. Very easy to use and manage. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Poor expert advice and chat interaction. They tell you they will look and either tell you they can't fix the issue, or they keep you hanging for days over simple processes which do not work correctly. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Thank you for your feedback! Pipefy is a stand-alone platform without any business or product affiliation with Jira. We pride ourselves on delivering superior customer service and chat advice and apologize for not providing you with an optimal experience. We hope you’ll reach out to us at support@pipefy.com so we can provide you with the assistance you need.

Matt R.

Small-Business (50 or fewer emp.)

12/30/2020

"Project Management System Keeps Marketing Agency Running Smoothly"

5/5

What do you like best about Pipefy?

The feature that sold us on Pipefy versus other project management tools was the integrated e-mail function. It allows us as a marketing agency to handle almost all external client communication directly from a project "card" or request so that anyone in our team at any time can see the trail of communication between client and our department. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The one thing I disliked was limited phone app functionality, but they just released a new one which made great improvements! Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Pipefy has changed the game for our marketing agency. We now handle all requests for service through Pipefy. The intake form we built has allowed our agency to be more productive than ever. We can see and be notified of incoming requests in real-time. We or our clients can set deadlines for each project. The visual "Kanban" view is a game changer for me as a team leader. I can easily see where projects stand and with filters can see what each team member's workload is. The reporting tools allow us to analyze how many projects we complete each month and sort by client and other filters. This has allowed us to provide our upper management with better reporting. Since Covid-19 broke out, our team has reduced due to retirements and departures. Without Pipefy, we could not have been able to complete MORE projects with fewer staff. Pipefy has also prevents projects from falling through the cracks. I compared Pipefy to all the other major project management offerings, and it was by far the best fit. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Verified User in Business Supplies and Equipment

Enterprise (> 1000 emp.)

5/26/2021

"Incredible tool, with some limitations, but a great tool."

5/5

What do you like best about Pipefy?

Ease in creating a management flow, very good Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It still has some errors and bugs. But I believe that they will soon be resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

Easy to use, intuitive, meets most needs of managing a process or flow. Very good, but with some limitations. But very useful and of great use. You will love working with this tool, modern and easy.Use the tool to solve your management problems. It will help a lot. Setting up is very simple and will help in your process automations. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Automation of an entire product creation flow. Tool is supplying all management and control needs. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Angela M.

LATAM Product Launch Manager

Mid-Market (51-1000 emp.)

5/20/2021

"Autonomy and Flexibility to build and rebuild"

5/5

What do you like best about Pipefy?

Pipefy is really user friendly, gives the autonomy you need to build your processes, bringing transparency. But most of all, the Company is always improving the tool. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Still some adjustments needed on the report. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Hugo M.

Coordenador de Projetos e Processos

Mid-Market (51-1000 emp.)

5/20/2021

"Simple and flexible system"

4.5/5

What do you like best about Pipefy?

The simplicity and autonomy it gives to the teams that use it. With it, we can design various processes in a solid manner to solve internal problems, generating controls, data, and a workflow that works. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Over time, the price in dollars started to be detrimental. And some changes involving price made it less affordable. For example, now automations are charged (such as email sending automation, which used to be part of the workflow) and the BI module which is charged additionally. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hello, thank you for your feedback! Comments and feedback like yours help us develop a better product!

Marcos F.

Enterprise (> 1000 emp.)

5/20/2021

"Very flexible and easy to adjust process tool."

5/5

What do you like best about Pipefy?

I like the possibility of managing multiple processes that have relationships with each other, in addition to the ease of adjustments in mid-flight. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The lack of employee vacation treatment, temporary replacement is very manual. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Thais S.

Small-Business (50 or fewer emp.)

11/18/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"How Pipefy challenge me everyday"

5/5

What do you like best about Pipefy?

The power of transformation and innovation. How it can replace web services if we think logically or break our heads a little. The variety of process transformation options still surprises me today, and I see that I use the tool daily in order to get to know it as much as possible. So, features like triggering emails by clicking on an option, initial values connecting cards, controlled triggering of emails with different possibilities. Finally, a world that Pipefy offers and we are here to enjoy it. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Error management. With the latest updates, many of my processes have been negatively impacted, generating communication errors, information flow errors, shipping errors, in short, errors. I felt a little lonely when trying to contact technical support and until now I have no answer: it's been two days. So, for example, the e-mail shots, if we delete the old templates to enable the automations and thus, we do not have duplicate sending, we lose all the shooting history that we had on cards that were already submitted and moving through the process. Anyway, it broke my legs ... Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

First, take the mini course on the tool, then take a low complexity process and test its implementation via Pipefy. After that, go training every day with different processes. You learn how to use Pipefy by getting your hands dirty and exploring the utilities. It is a world for you to adapt it to your needs. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Lead time, rework, too many people dependent of someone - all of this decreased dramatically after my company adopted Pipefy. For example, at the last company I worked on applying Pipefy. More than 250 processes have been automated and more than 25 sectors have been impacted by process automation. What resulted in a reduction in time, reduction of manpower taking part in a process, a better flow of information. Monitoring processes of interns, employees, that we need to assess the intern and he self-assess and yet, that these two pieces of information match the supervisor, in short, it's amazing how well Pipefy can marry this. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi Thais, thank you for your feedback! User comments, like yours, help us develop a better product! We will immediately ask our team to verify where you have contacted for support to be able to help!

Mariana R.

Specialized Technician - R&D Mansonary Coatings (Suvinil/Glasurit)

Mid-Market (51-1000 emp.)

5/20/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Project Management"

5/5

What do you like best about Pipefy?

Using Pipefy we improve the delivery time of our projects and the quality in the records of important documents. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The creation of automations, links and conditionals are sometimes complicated for those who do not have programming experience. Review collected by and hosted on G2.com.