Pipefy Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Pipefy's ease of use empowering for workflow automation, accommodating varying skill levels effectively. (9 mentions)

Users value the workflow automation capabilities of Pipefy, simplifying processes without requiring technical expertise. (5 mentions)

Users commend Pipefy for its efficiency, streamlining workflows and enhancing team collaboration with easy customizations and automations. (4 mentions)

Users appreciate the clean and intuitive user interface of Pipefy, making organization and collaboration seamless and efficient. (4 mentions)

Users find Pipefy's intuitive interface enhances usability, making business process automation straightforward and efficient. (3 mentions)

Users find Pipefy to be expensive, as premium features necessitate a high financial commitment which can be prohibitive. (2 mentions)

Users find the learning curve steep, as new team members struggle to adapt to Pipefy's numerous features. (2 mentions)

Users find the lack of sufficient integrations with essential tools like Jira, Notion, and Slack limiting their experience. (1 mentions)

Users often face automation issues with Pipefy, experiencing glitches that disrupt consistent workflow management. (1 mentions)

Users struggle with integration issues as Pipefy lacks connections to essential tools like Jira, Notion, and Slack. (1 mentions)

5 Pros or Advantages of Pipefy

1. Ease of Use

Users find Pipefy's ease of use empowering for workflow automation, accommodating varying skill levels effectively.

See 9 mentions

See Related User Reviews

Lisa K.

Small-Business (50 or fewer emp.)

5.0/5

"Pipefy: Highly Customizable Automations with Excellent Support"

What do you like about Pipefy?

I was impressed by the support we received from Pipefy to make sure the tool supported our processes. The tool is extremely customizable to any proces

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you like about Pipefy?

It's fast, features a clean user interface, and is both intuitive and responsive.

2. Automation

Users value the workflow automation capabilities of Pipefy, simplifying processes without requiring technical expertise.

See 5 mentions

See Related User Reviews

Lisa K.

Small-Business (50 or fewer emp.)

5.0/5

"Pipefy: Highly Customizable Automations with Excellent Support"

What do you like about Pipefy?

I was impressed by the support we received from Pipefy to make sure the tool supported our processes. The tool is extremely customizable to any proces

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Pipefy - Effortless Workflow and Process Automation with Powerful AI Features"

What do you like about Pipefy?

By using Pipefy, business process automation has been easy and the tool is amazingly equipped with updated intelligent features. It is a no code tool

3. Efficiency

Users commend Pipefy for its efficiency, streamlining workflows and enhancing team collaboration with easy customizations and automations.

See 4 mentions

See Related User Reviews

Lisa K.

Small-Business (50 or fewer emp.)

5.0/5

"Pipefy: Highly Customizable Automations with Excellent Support"

What do you like about Pipefy?

I was impressed by the support we received from Pipefy to make sure the tool supported our processes. The tool is extremely customizable to any proces

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Pipefy - Effortless Workflow and Process Automation with Powerful AI Features"

What do you like about Pipefy?

By using Pipefy, business process automation has been easy and the tool is amazingly equipped with updated intelligent features. It is a no code tool

4. User Interface

Users appreciate the clean and intuitive user interface of Pipefy, making organization and collaboration seamless and efficient.

See 4 mentions

See Related User Reviews

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you like about Pipefy?

It's fast, features a clean user interface, and is both intuitive and responsive.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Task Organization and Seamless Team Collaboration"

What do you like about Pipefy?

It helps in organizing work in a easier way without needing a lot of technical setup. You have the ability to build and adjust processes in just a few

5. Intuitive

Users find Pipefy's intuitive interface enhances usability, making business process automation straightforward and efficient.

See 3 mentions

See Related User Reviews

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you like about Pipefy?

It's fast, features a clean user interface, and is both intuitive and responsive.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Pipefy - Effortless Workflow and Process Automation with Powerful AI Features"

What do you like about Pipefy?

By using Pipefy, business process automation has been easy and the tool is amazingly equipped with updated intelligent features. It is a no code tool

5 Cons or Disadvantages of Pipefy

1. Expensive

Users find Pipefy to be expensive, as premium features necessitate a high financial commitment which can be prohibitive.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Pipefy; Unlocking Workflow Automation and Customizing Different Processes"

What do you dislike about Pipefy?

Most of Pipefy are accessible from a premium version, which demands high financial commitment, which some firms fail to meet. There are occasional gli

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Overview Nature of Pipefy; Robust Performance, but Substantial Subscription Fee"

What do you dislike about Pipefy?

Despite the powerful nature of Pipefy, the advanced demands more financial support The team plans that can conduct numerous operations requires a high

2. Learning Curve

Users find the learning curve steep, as new team members struggle to adapt to Pipefy's numerous features.

See 2 mentions

See Related User Reviews

Lisa K.

Small-Business (50 or fewer emp.)

5.0/5

"Pipefy: Highly Customizable Automations with Excellent Support"

What do you dislike about Pipefy?

Being extremely customizable, there are many options which was a bit overwhelming for some of my team members. Once we integrated the help options and

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Task Organization and Seamless Team Collaboration"

What do you dislike about Pipefy?

Sometimes it takes time to get used to all features particularly for new users.

3. App Limitations

Users find the lack of sufficient integrations with essential tools like Jira, Notion, and Slack limiting their experience.

See 1 mentions

See Related User Reviews

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you dislike about Pipefy?

It lacks sufficient integrations with Jira, Notion, and Slack, which are essential for my needs.

4. Automation Issues

Users often face automation issues with Pipefy, experiencing glitches that disrupt consistent workflow management.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Pipefy; Unlocking Workflow Automation and Customizing Different Processes"

What do you dislike about Pipefy?

Most of Pipefy are accessible from a premium version, which demands high financial commitment, which some firms fail to meet. There are occasional gli

5. Integration Issues

Users struggle with integration issues as Pipefy lacks connections to essential tools like Jira, Notion, and Slack.

See 1 mentions

See Related User Reviews

William M.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Experience from Start to Finish"

What do you dislike about Pipefy?

It lacks sufficient integrations with Jira, Notion, and Slack, which are essential for my needs.

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Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/1/2021

"Complete and flexible solution"

5/5

What do you like best about Pipefy?

Many useful features that allow you to use the solution in all departments of the company, managing different types of processes Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It is not possible to apply formulas, but Pipefy informs that they are working on that. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

After trying other similar solutions, I can affirm that Pipefy is the best among them. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Currently, I am using Pipefy as CRM and Inbound Sales Solution. Furthermore, I use it to manage the onboarding of new customers. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Gabriel G.

Concil Member and Startup Mentor

Small-Business (50 or fewer emp.)

8/12/2021

"Best Process Management Platform"

5/5

What do you like best about Pipefy?

Easy to use and 100% independent from IT.

It helped us implementing and organizing a new business in literally a day! Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Pipefy could implement some visualizations to help better understand the current situation. Review collected by and hosted on G2.com.

Arlindo F.

Research and DEvelopment Senior Manager

Small-Business (50 or fewer emp.)

5/20/2021

"Open system to customize as we want ; easy and friendly platform"

4.5/5

What do you like best about Pipefy?

Information flow, the database in the same way as managing system Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

mobile version could have the same functionalities Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/17/2021

"Very expensive, horrible support."

1/5

What do you like best about Pipefy?

The possibility to create kaban processes with database Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Cost and SupportHigh costs and unpersonalized support Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/13/2021

"Review Pipefy - Best Kanbam"

5/5

What do you like best about Pipefy?

The no code interface for complex stuff. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Sometimes the infos are not clear enough Review collected by and hosted on G2.com.

Mateus S.

Estagiário

Small-Business (50 or fewer emp.)

7/13/2021

"Life saver!"

5/5

What do you like best about Pipefy?

Simplicity to use and get my files! Easy to use and very beginner friendly. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I miss an app. It would be great to link in my cellphone and get files to share on WPP. Review collected by and hosted on G2.com.

Verified User in Chemicals

Small-Business (50 or fewer emp.)

5/20/2021

"Great experience, simple, intuitive"

5/5

What do you like best about Pipefy?

Simplicity, it's easy to work and it fits to any necessity. The support is great always available and I love the tutorials videos. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

There's only one issue: Attachments expire in 30 days, that's really bad for our business when we think about ISO audits. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Matheus A.

Mid-Market (51-1000 emp.)

5/20/2021

"Necessary for processes"

5/5

What do you like best about Pipefy?

I love the visualization of Pipefy. And from the moment you get to know its features, you start to love it even more! Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I don't like it when we have a bug on the platform or a server outage, it rarely happens though. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hello, thank you for your feedback! Comments and feedback like yours help us develop a better product!

Ricardo P.

CEO

Small-Business (50 or fewer emp.)

8/13/2020

"The platform adds a lot of value to companies"

5/5

What do you like best about Pipefy?

The combination of kanban, email integration, and automation makes Pipefy a great tool for every company. Another great thing about Pipefy is that you can start small and gradually improve your processes. The support and help center is also great. In general, Pipefy not only has a great product, but also a great team and provides an impeccable service, either on support or during the implementation phases. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I think that the database feature is useless (the same results could be done using pipes, and the database has fewer features). The PDF builder could be improved. Google Calendar integration is not perfect. Pipefy lacks documentation about custom apps. It could have more videos or examples. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

Besides having a great tool, you can learn a lot from this company. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

We are a software development company, and we use Pipefy for everything else that is not related to the development work itself. We use it for customer support (using portals, SLA, and email integrations), we also use it for RH and financial processes. It saved us a lot of time and I don't think our company could grow without it (or an equivalent tool). I also used Pipefy to validate an idea (create an MVP). Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi Ricardo, thank you for your feedback! User comments, like yours, help us develop a better product. We do have plans to improve our Database feature and PDF builder. We'll be sharing this feedback with our product team!

Diego F.

Partner and Advisor

Small-Business (50 or fewer emp.)

1/30/2021

"Flexible, intuitive and effective!"

5/5

What do you like best about Pipefy?

It is applicable to various types of processes in different areas of activity (Marketing, Sales, Customer Experience, Supply Chain, Human Resources among others) Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Just the fact that it took a long time to get to know this tool Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!