There are 50 people calling potential clients and making sales every day. Pipedrive has been the most helpful app for keeping track of all the clients we’ve called, so we don’t get confused and end up calling the same company twice in one day. Review collected by and hosted on G2.com.

Costs can increase quick and marketing automation is a little weak in my opinion, it would be perfect with additional tools to it or integrations. Review collected by and hosted on G2.com.

The modularity and customization options within Pipedrive really set it apart for me. After using other CRM software in the past that felt clunky and repetitive, it’s refreshing to have a CRM that’s genuinely easy to use while still letting me track everything at a very granular level. Review collected by and hosted on G2.com.

The only reason my recommendation for Pipedrive isn’t a 10 out of 10 is the lack of being able to link multiple organizations to a single project. The way I track our projects is by linking the organization that is the actual customer, and then also linking the vendors for all purchased components. That way, the CRM almost acts like a version-control solution, and it lets me look back on previous projects to see which companies I used for shipments, procurement, and similar items. It would make a HUGE difference in how I use Pipedrive if multiple organizations could be attached to one project. Right now, I’m using labels to sort of “attach” vendors, but it’s really just a band-aid fix. Review collected by and hosted on G2.com.

Lead and deal management to keep everything organized. I use it a lot to database my network and their contact information. I use google suite and the integration of Pipedrive works seamlessly Review collected by and hosted on G2.com.

The pricing structure and the limitations you get with the basic tier. I am a solo entrepreneur who is sensitive about overhead Review collected by and hosted on G2.com.

Overall, as a CRM it’s essential for keeping track of leads and clients across our organization. Review collected by and hosted on G2.com.

Nothing specific comes to mind, but it would be helpful to expand integrations with certain software providers. For example, Microsoft Teams, Office, and RingCentral feel somewhat limited in scope right now. Review collected by and hosted on G2.com.

Best UX/UI among legacy CRMs — I've been using it for 10 years and it just works. Clean pipeline view, solid core functionality, and easy integrations with external tools. Their newer AI features are impressive too — lead scoring, email tracking, newsletter tools, and sequences are a great addition to an already reliable platform. Review collected by and hosted on G2.com.

Building complex cross-departmental workflows is where it struggles — you're better off connecting external tools for anything beyond core sales ops. Not a dealbreaker, but worth knowing upfront. Review collected by and hosted on G2.com.

The platform is easy to navigate. The Deals are very helpful! It keeps me up to date on all new prospects I'm working on, and you can create activities to keep you on track. Review collected by and hosted on G2.com.

Pipedrive is not very helpful as a Customer Service tool once the deals are closed. Also, linking emails makes finding specific things in the Organization a bit cumbersome. It's great for leads and deals, not so much for the Organization's file. Review collected by and hosted on G2.com.

I like that Pipedrive is very customizable, and we've been able to build it in a way that works for what we need. It allows us to keep our client list and prospect list organized and use it for traditional CRM functionalities, like keeping a database of all our leads, prospects, clients, and customers. Additionally, we've been able to use Pipedrive to keep track of projects, such as providing cost estimates, processing orders, and communicating with vendors. I use the email sync feature, which works very well and is very convenient. Review collected by and hosted on G2.com.

I find the integration with some accounting programs like QuickBooks to be lacking or poor. Also, it would be nice to have a more live integration with Google Drive to input data easily and save it in Google Drive, and perhaps vice versa. Review collected by and hosted on G2.com.

I really like that Pipedrive is very easy to use and user-friendly. It has all the features that we expect from a good CRM system. The initial setup was pretty easy. We didn't even need to set up an onboard call, even if they had offered it. It was simple to set up the pipeline, the deal logic, and determine what fields were necessary at each stage. Pipedrive is now working very well for us. Review collected by and hosted on G2.com.

I think it's mostly really good. The only thing that comes to mind is the reports. They have some cool ones, but they are mostly basic. So if you want to cross some specific data and do some cohort analysis, you would need an external tool. Review collected by and hosted on G2.com.

Funnel Management and Easy Reporting as well as Easy tracking on Won/Loss Deals Review collected by and hosted on G2.com.

Rates are higher for our country context which is not much match with high inflation country like SL Review collected by and hosted on G2.com.

The automations make sense and the calendar sync is top notch! It was easy to set up, easy to use and works reliably. The cost fits the needs of the organization and support is never far from reach, I can usually accomplish what I need using the AI support. Review collected by and hosted on G2.com.

Some features could be a bit more visually appealing- such as colour coding different data fields, but regardless it suits our needs. Review collected by and hosted on G2.com.