PhoneBurner Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the time-saving features of PhoneBurner, enabling efficient call management and follow-up organization. (25 mentions)

Users highlight the ease of use of PhoneBurner, reporting a seamless and organized calling experience. (21 mentions)

Users value the efficiency of PhoneBurner, saving hours daily with its streamlined calling and follow-up processes. (14 mentions)

Users value the flawless call quality of PhoneBurner, enhancing their sales call experience significantly. (13 mentions)

Users rave about the fantastic customer support of PhoneBurner, consistently quick and attentive to their needs. (12 mentions)

Users experience call issues such as inconsistent audio quality and limited calling options, impacting usability and efficiency. (5 mentions)

Users find the cost of PhoneBurner challenging, especially for those without an existing lead system. (5 mentions)

Users find the dialing limitations restrictive, preferring smaller increments and more flexibility in dialing lists. (3 mentions)

Users face a steep learning curve with PhoneBurner, finding the setup and advanced features somewhat complicated. (3 mentions)

Users find the missing features in PhoneBurner limiting, particularly needing more flexible dialing list options. (3 mentions)

5 Pros or Advantages of PhoneBurner

1. Time-saving

Users appreciate the time-saving features of PhoneBurner, enabling efficient call management and follow-up organization.

See 25 mentions

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Karen H.

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Efficiency with Personalized Touch"

What do you like about PhoneBurner?

PhoneBurner has allowed me to have more B2B clients at one time. I love the ease of use with PhoneBurner. The CRM is excellent, and setting up new cli

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Team Management, Effortless Setup"

What do you like about PhoneBurner?

I use PhoneBurner for managing my team and letting them make phone calls. I appreciate how PhoneBurner solves several issues for me, like team managem

2. Ease of Use

Users highlight the ease of use of PhoneBurner, reporting a seamless and organized calling experience.

See 21 mentions

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Karen H.

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Efficiency with Personalized Touch"

What do you like about PhoneBurner?

PhoneBurner has allowed me to have more B2B clients at one time. I love the ease of use with PhoneBurner. The CRM is excellent, and setting up new cli

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Team Management, Effortless Setup"

What do you like about PhoneBurner?

I use PhoneBurner for managing my team and letting them make phone calls. I appreciate how PhoneBurner solves several issues for me, like team managem

3. Efficiency

Users value the efficiency of PhoneBurner, saving hours daily with its streamlined calling and follow-up processes.

See 14 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Team Management, Effortless Setup"

What do you like about PhoneBurner?

I use PhoneBurner for managing my team and letting them make phone calls. I appreciate how PhoneBurner solves several issues for me, like team managem

Chance B.

Small-Business (50 or fewer emp.)

4.0/5

"Minimal Clicks, Highly Customizable Folders for Easy Follow-Ups"

What do you like about PhoneBurner?

Minimal clicks to get to next dial. custom folders and ruled based on call dispositions. makes it very easy to organize follow ups in different bucket

4. Helpful

Users value the flawless call quality of PhoneBurner, enhancing their sales call experience significantly.

See 13 mentions

See Related User Reviews

Karen H.

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Efficiency with Personalized Touch"

What do you like about PhoneBurner?

PhoneBurner has allowed me to have more B2B clients at one time. I love the ease of use with PhoneBurner. The CRM is excellent, and setting up new cli

Livia M.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptional PhoneBurner Onboarding—Meticulous, Proactive, and Seamlessly Efficient"

What do you like about PhoneBurner?

Juliette was exceptional throughout my PhoneBurner onboarding. She is meticulous, detail-oriented, and genuinely cares about doing things the right wa

5. Customer Support

Users rave about the fantastic customer support of PhoneBurner, consistently quick and attentive to their needs.

See 12 mentions

See Related User Reviews

Karen H.

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Efficiency with Personalized Touch"

What do you like about PhoneBurner?

PhoneBurner has allowed me to have more B2B clients at one time. I love the ease of use with PhoneBurner. The CRM is excellent, and setting up new cli

Kame P.

Small-Business (50 or fewer emp.)

5.0/5

"Easy Interface and Excellent Onboarding Support"

What do you like about PhoneBurner?

Support for onboarding and help through trust team which explains the best practices and steps to enroll Easy Interface and Features

5 Cons or Disadvantages of PhoneBurner

1. Call Issues

Users experience call issues such as inconsistent audio quality and limited calling options, impacting usability and efficiency.

See 5 mentions

See Related User Reviews

Chance B.

Small-Business (50 or fewer emp.)

4.0/5

"Minimal Clicks, Highly Customizable Folders for Easy Follow-Ups"

What do you dislike about PhoneBurner?

audio quality isn't always the best on calls. no setting to call only mobile numbers and skip office lines

Howard F.

Small-Business (50 or fewer emp.)

5.0/5

"Best on boarding 1 on 1 experiences of my life, already referring clients to them."

What do you dislike about PhoneBurner?

There is no functionality, as with KONCERT and other power dialers to go into your CRM find one person you want to phone call and just call that perso

2. Expensive

Users find the cost of PhoneBurner challenging, especially for those without an existing lead system.

See 5 mentions

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Livia M.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptional PhoneBurner Onboarding—Meticulous, Proactive, and Seamlessly Efficient"

What do you dislike about PhoneBurner?

I wish there was a simpler way to have an agency account with less expensive seats for clients.

Paul H.

Small-Business (50 or fewer emp.)

5.0/5

"The onboarding and access to support is outstanding"

What do you dislike about PhoneBurner?

I would say the downside of phoneburner would be cost if you do not already have a lead system and the threat of dnc/spam challenges

3. Dialer Limitations

Users find the dialing limitations restrictive, preferring smaller increments and more flexibility in dialing lists.

See 3 mentions

See Related User Reviews

Karen H.

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Efficiency with Personalized Touch"

What do you dislike about PhoneBurner?

I don't like the options offered in PhoneBurner where you select and build a Dialing list to call. It starts at ten and goes up 25 and then 50, etc.,

Miguel L.

2.5/5

"Efficient Calling with Minor Glitches"

What do you dislike about PhoneBurner?

If I'm calling Florida numbers and a few are registered out of state, like in Reno, Nevada, PhoneBurner skips them. There's no way to include them in

4. Learning Curve

Users face a steep learning curve with PhoneBurner, finding the setup and advanced features somewhat complicated.

See 3 mentions

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Johnny G.

Small-Business (50 or fewer emp.)

5.0/5

"Fast Dialing Experience, Slight Setup Hiccups"

What do you dislike about PhoneBurner?

The setup was a little bit clunky, and having a setup checklist would have made it more efficient. While it was pretty easy to get going, I found the

Manzo .

4.5/5

"Effective Power Dialer, Needs UI Improvement"

What do you dislike about PhoneBurner?

I found the interface somewhat more complicated than it needed to be. Although it wasn't too bad, it was a little tricky to figure out how it worked.

5. Missing Features

Users find the missing features in PhoneBurner limiting, particularly needing more flexible dialing list options.

See 3 mentions

See Related User Reviews

Karen H.

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Efficiency with Personalized Touch"

What do you dislike about PhoneBurner?

I don't like the options offered in PhoneBurner where you select and build a Dialing list to call. It starts at ten and goes up 25 and then 50, etc.,

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Team Management, Effortless Setup"

What do you dislike about PhoneBurner?

I think distributing leads could be easier, but that’s my only real complaint. Overall, it’s a good platform and I’ve had a positive experience with i

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Jason L.

Small-Business (50 or fewer emp.)

7/20/2026

"Effortless Sales Calls with Powerful Features"

5/5

What do you like best about PhoneBurner?

I like PhoneBurner for sales calls due to its ability to improve quality through call recording and transcription. I also appreciate the ability to change functions and settings, which works great for our use. The initial setup was easy, making it straightforward for our team to get started. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

n/a Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

We're so glad PhoneBurner is fitting your team's workflow so well! It's great to hear that call recordings, transcriptions, and the flexibility to customize settings are helping you maintain quality while giving your team the tools they need to be successful. We appreciate you taking the time to share your experience and are grateful to have you as part of the PhoneBurner community.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/10/2026

"Effective Calling Solution"

4.5/5

What do you like best about PhoneBurner?

I like that PhoneBurner solves the constant spam issue with my phone numbers not appearing as spam, which is really important to me. The team support is quite responsive and very helpful. After the onboarding session, everything was clear and easy to use. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

Just a few little issues when merging with others. In this case, if you go back (click on the X button before or after merging), the phone is still connected, but you can not take over the phone at this point after you merge the call. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

Thank you for the great review! We’re glad to hear PhoneBurner is helping improve your connection rates and keep your calls from being flagged as spam—that’s a huge focus for us. It’s also great to know onboarding and our support team made getting started smooth.

We appreciate the feedback on the call merge experience as well—that’s helpful insight, and our team will take a closer look. Thanks again for choosing PhoneBurner—we’re excited to keep supporting your success!

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

2/19/2026

"Seamless Team Management, Effortless Setup"

5/5

What do you like best about PhoneBurner?

I use PhoneBurner for managing my team and letting them make phone calls. I appreciate how PhoneBurner solves several issues for me, like team management, phone number availability, listening in on calls, and distributing leads. It's really easy to use, which I love. Normally, buying phone numbers, getting a power dialer, and acquiring leads would be separate processes, but PhoneBurner combines all that into one smooth experience. The initial setup was very easy, and I find the platform overall very good. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

I think distributing leads could be easier, but that’s my only real complaint. Overall, it’s a good platform and I’ve had a positive experience with it. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

Thank you for the 5-star review — it means a lot coming from someone managing a team. We built PhoneBurner to simplify the moving parts of outbound — team management, call monitoring, number availability, and lead distribution — so it’s great to hear it’s delivering that all-in-one experience for you.

I appreciate your note on lead distribution as well. Feedback from leaders like you helps us continue improving workflows to better support scaling teams.

Thanks again for your partnership and for trusting PhoneBurner with your team’s success.

Livia M.

CEO

Small-Business (50 or fewer emp.)

1/13/2026

"Exceptional PhoneBurner Onboarding—Meticulous, Proactive, and Seamlessly Efficient"

5/5

What do you like best about PhoneBurner?

Juliette was exceptional throughout my PhoneBurner onboarding. She is meticulous, detail-oriented, and genuinely cares about doing things the right way. She took the time to walk through every component with patience and clarity, ensuring nothing was overlooked. Beyond simply onboarding, she was proactive in offering thoughtful ideas tailored to my business model and my clients’ needs. Her depth of knowledge, responsiveness, and commitment to precision made the entire process seamless and efficient. I could not have asked for a better onboarding experience. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

I wish there was a simpler way to have an agency account with less expensive seats for clients. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

Thank you so much for the 5-star review! We’re thrilled to hear about your onboarding experience with Juliette — her attention to detail, proactive approach, and genuine care for our customers truly set the standard for how we support our users. I’ll be sure to share your kind words with her.

We also appreciate your feedback around agency account structures and seat pricing. Insights like this are incredibly valuable as we continue evolving our offerings to better support agencies and their clients.

Thanks again for choosing PhoneBurner — we’re excited to support you as you streamline outbound calls and stay organized.

Dale D.

Chief Executive Officer

Small-Business (50 or fewer emp.)

5/20/2026

"Streamlined CRM-to-Dialer Integration That Works"

4.5/5

What do you like best about PhoneBurner?

It does a great job integrating a CRM into a dialing system that is streamlined. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

Customer Service can be hit or miss. AI chat bots are typically less than helpful. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

Thank you for the review and feedback. We’re glad PhoneBurner is helping you connect with more prospective clients and that the CRM-to-dialer workflow is delivering value for your team. We also appreciate the honest feedback on support and AI chat experiences—those insights help us continue improving. Thanks again for being part of the PhoneBurner community!

Johnny G.

New Business Rep

Small-Business (50 or fewer emp.)

2/16/2026

"Fast Dialing Experience, Slight Setup Hiccups"

5/5

What do you like best about PhoneBurner?

I like PhoneBurner's speed dialer feature and the one-click solutions for sending emails and scheduling meetings, which help me keep the speed of my dials going. These features really help me stay focused, as I can get easily distracted, and they eliminate the time spent typing in phone numbers. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

The setup was a little bit clunky, and having a setup checklist would have made it more efficient. While it was pretty easy to get going, I found the advanced features a bit difficult to set up. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

Thank you for the 5-star review! We’re glad the speed of the dialer and one-click email and scheduling tools are helping you stay focused and dial fast — that’s exactly what PhoneBurner is built for.

We also appreciate your feedback on setup and advanced features. Insights like yours help us continue improving onboarding and making the platform even smoother to get up and running.

Thanks again for being part of the PhoneBurner community!

Bela G.

CEO & Founder of IMG Properties LLC

Small-Business (50 or fewer emp.)

9/23/2025

"Game-Changer for My Business!"

5/5

What do you like best about PhoneBurner?

PhoneBurner has been nothing short of transformational for my team and me. From day one, it’s increased not just the quantity, but the quality of leads I’m able to convert. The software is incredibly intuitive and easy to use—no steep learning curve, just straight-up productivity.

What really sets PhoneBurner apart is how much it empowers scalability. The ability to quickly add seats as my team grows has been a game-changer, allowing me to scale my business faster than I thought possible. The built-in CRM is everything I need—clean, efficient, and designed to actually help you close more deals, not just manage contacts.

My team has thrived immensely since we made the switch. Our efficiency is through the roof, and we’re hitting numbers we used to think were out of reach.

Bottom line: Don’t sleep on PhoneBurner. If you're serious about taking your sales or outreach to the next level, this is the tool you’ve been waiting for. I’m a fan for life. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

When I first started using PhoneBurner, I ran into a bit of a hiccup importing files with a large number of data points. It was frustrating at first—but what really impressed me was how prompt, professional, and on-point the support team was.

They responded quickly, walked me through the solution step by step, and made sure everything was running smoothly. You can tell they genuinely care about their users and want you to succeed.

Since then, it’s been smooth sailing. The software is powerful, easy to use, and has made a huge difference in how efficiently I operate. And knowing I have a top-tier support team behind me just gives me even more confidence in using the platform every day.

Highly recommend—not just for the features, but for the people behind them. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

Thank you for such a thoughtful review! We’re delighted PhoneBurner has helped your team scale and succeed, and we’re proud our support team could make the difference when you needed it.

Nick P.

Insurance Agent

Small-Business (50 or fewer emp.)

12/16/2025

"Exceptionally User-Friendly with Outstanding Onboarding Support"

5/5

What do you like best about PhoneBurner?

It is very user-friendly. The sales and onboarding staff make sure you are comfortable with each feature before moving on to the next. It is easy to implement the software into my daily workflow, and the automations will make moving through each call smooth. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

I wish the automated emails would allow sending PDF files as email attachments Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

Thank you so much for the 5-star review! We’re thrilled to hear that PhoneBurner has been easy to adopt and that our sales and onboarding teams helped you feel confident with each feature. Making it simple to fit into your daily workflow — and helping you move smoothly through each call — is exactly what we aim for.

Regarding automated emails and PDF attachments, you may want to explore our SmartSender feature. Many customers use SmartSender to send more personalized follow-up emails and include links to PDFs or other resources, and it often ends up being a great fit for workflows like the one you described. Our support team would be happy to walk you through it if helpful.

It’s awesome to hear that PhoneBurner is helping you significantly increase your daily dials — best of luck hitting (and exceeding!) those call goals. Thanks for being part of the PhoneBurner community!

Cristofer R.

Small-Business (50 or fewer emp.)

4/17/2026

"Effortless Cold Calling & Lead Tracking"

5/5

What do you like best about PhoneBurner?

I find PhoneBurner really helpful for cold calling. The CRM is great because it helps me keep track of my calls and potential leads. I really like its non-telemarketer feel, which makes it more pleasant to use. Also, I appreciate the CRM and folder system that they have. Plus, the setup was extremely easy for me. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

Nothing yet Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

Thank you for the fantastic review! We’re glad to hear PhoneBurner is making cold calling more efficient and helping you stay organized with your leads. It’s great to know the setup was smooth and that the experience feels natural and easy to use and that’s exactly what we aim for. We appreciate you being part of the PhoneBurner community!

Verified User

Small-Business (50 or fewer emp.)

5/28/2026

"Efficient Automation with Stellar Support"

5/5

What do you like best about PhoneBurner?

I like how easy the user interface is and how everything is done well with PhoneBurner. The support team is amazing and they are very knowledgeable about their product and setting things up. The initial setup was very easy with their team. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

The only issue that we had initially was when we mapped phone numbers, the phone numbers were not popping up. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

edit

Thank you for the wonderful review! We're thrilled to hear that getting started was such a smooth experience and that our team helped make setup easy from day one. It's especially rewarding to know PhoneBurner is helping automate your dialing process and keep outreach moving efficiently. We appreciate the feedback on the phone number mapping issue and are glad it was resolved. Thanks for trusting PhoneBurner to power your outreach efforts!