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PestPac by WorkWave Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

PestPac by WorkWave Media

PestPac by WorkWave Demo - Technician Mobile App
With better control and insights into what’s happening out in the field, you can make informed decisions on how to shape operations for improved profitability and future growth. Give your technicians the tools and information they need to complete service orders faster, upsell services, and provi...
PestPac by WorkWave Demo - Customer Portal
Provide exceptional client service through enhanced self-service. Reduce operating expenses and create trust with an easy-to-use account management tool for your customers.
PestPac by WorkWave Demo - Route Optimization
Using an industry-leading, proprietary algorithm, RouteOp increases operational efficiencies through scheduling algorithms that ensure customers are serviced promptly and that techs are dispatched efficiently.
PestPac by WorkWave Demo - Sales Center
Manage and close new leads to grow your business and improve the quality and consistency of your relationships with customers for improved profitability and more closed sales.
PestPac by WorkWave Demo - Business Analytics
Visual insights into the data you need to evaluate your business and make decisions that can significantly improve sales, increase customer satisfaction, and boost employee productivity immediately!
PestPac by WorkWave Demo - PestPac Multi-Unit
The Multi-Unit module provides the flexibility, efficiency, and service quality needed to handle larger properties, such as condo associations and apartment complexes.
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Automation
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PestPac for Enterprise
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PestPac for Enterprise
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PestPac by WorkWave Reviews (125)

Reviews

PestPac by WorkWave Reviews (125)

4.2
125 reviews

Pros & Cons

Generated from real user reviews
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Kaitlyn B.
KB
customer services representative
Small-Business (50 or fewer emp.)
"Pest Pac is a great and effective site to coordinate the week on a schedule."
What do you like best about PestPac by WorkWave?

I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we use best pac daily and it is a great tool. I find that it is very easy to use as well and doesn't take too long to learn the website. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I do not dislike anything about PestPac by workwave. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for sharing your experience with PestPac. We are so happy you are finding success with our product! -WorkWave

Samantha M.
SM
Digital Marketing Director
Mid-Market (51-1000 emp.)
"My honest review of PestPac by WorkWave"
What do you like best about PestPac by WorkWave?

I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and managing customer information is seamless. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

The only thing I would request is that PestPac by Workwave make integrations a more seamless process. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hello and thank you so much for taking the time to leave this positive review of PestPac by WorkWave! We are so happy to be a valuable partner to you and your business. -WorkWave

Natalie S.
NS
Admin
Enterprise (> 1000 emp.)
"Great User-Friendly Experience"
What do you like best about PestPac by WorkWave?

I like the user-friendly experience of PestPac. I enjoy utilzing many of the features for learning the system, such as "Help for this Page." Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I dislike the recent changes made without notice of what is happening in real-time. Fields have changed positioning, formatting, color and functionality. Reports have moved without notification of change, such as the Appointment List. I dislike that PestPac logs me out constantly admist workflows. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hi Natalie - thank you for your feedback on PestPac! We have taken note of your comments and passed them along to the team. We are so happy to be a positive partner to you and your business! -WorkWave

Verified User in Consumer Services
AC
Small-Business (50 or fewer emp.)
"Hater of small business"
What do you like best about PestPac by WorkWave?

Not much anymore. Lots of issues with getting the information you actually need out of their system. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 million profit. They are corporate thieves. Same as the Felon 47. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

We appreciate your feedback and have taken all of your comments to our product teams. We encourage you to contact Support at (800) 762-0301 for any and all urgent issues. Thank you! - WorkWave

SF
System Administrator
Mid-Market (51-1000 emp.)
"I have always had good results and helpful people."
What do you like best about PestPac by WorkWave?

Pest Pac is always growing to get better. I have been using Pest Pac since 2003 and have seen it grown into what it is today. Very ease to use and the Customer Service is always very helpful and pleasant to deal within. I normally get an answer within 24 to 48 hours. We use Pest Pac each day and working to add more features. We have just started using the Bundle and it is great, also looking forward to working in Sales Center after the first of the year. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

At the moment the only downfall I see is the new password restrictions. 16 digits is too many. I would like to see it changed back to 8 to 12 digits as a password. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hello - thank you so much for sharing your experience with PestPac. We have made note of your comments and are so happy you are finding success with our product. -WorkWave

SL
Customer Service Representative
Environmental Services
Mid-Market (51-1000 emp.)
"Phenomenal"
What do you like best about PestPac by WorkWave?

I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he Guidance from PESTPAC. I get great customer support. I am able to use everything in pest pac every single time with ease such as when needing accomedations with billing, or cancellations, or tasking to get a task done. I use pest pac 5 days a week for 8 hours a day. this makes my job so much better to do! Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I think I dislike not one thing about pestpac! Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for your positive feedback, Samantha! We're so happy to be a positive partner to you and your company! -WorkWave

JB
Supervisor
Mid-Market (51-1000 emp.)
"Since 2015 PestPac has been a favorite software program to use"
What do you like best about PestPac by WorkWave?

I feel that PestPac is pretty user friendly and easy to navigate even for someone with not a lot of experience. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

The issues with billing and time it takes to have issues resolved. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for your feedback. We have taken note of your comments and are so glad you are finding success with our product. -WorkWave

LZ
Operations Manager
Small-Business (50 or fewer emp.)
"Long Time Happy User"
What do you like best about PestPac by WorkWave?

As an Operations Manager, I need to be able to look at my team and their status at anytime of the day. The pestpac calendar is dependable and very easy to work with. Its editable and i have yet to see a software have a better calendar than Pestpac. Also, the mobile app is very dependable. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

I feel like the there could be a better forms module or help from workwave in creating customer forms. Better templates that allow it to be used by smaller companies who dont have subject matter experts in form creation. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for your review, Lane. We've taken note of your comments and have passed along to your PestPac team. We are so happy you are finding success with our product. - WorkWave

VF
Commercial Specialist
Mid-Market (51-1000 emp.)
"Vons view"
What do you like best about PestPac by WorkWave?

What I find most helpful is being able to see everything now, before the font was in bad colors and small text hard to read, it is more user friendly now. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

What I dislike the most about pestpac is that it sometimes does not credit the invoice you are trying to credit it but it makes an additional invoice and puts the balance as a credit. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Thank you for your feedback, Von. We are so happy you are finding success with our product. -WorkWave

Gabriel V.
GV
Technical Service Manager
Mid-Market (51-1000 emp.)
"powerful, user friendly, versatile"
What do you like best about PestPac by WorkWave?

- quick and easy to use, allowing automatic reports right after service to customer. Data and trend analysys for charts and our audit and quarterly reports. Adding as many pictures as needed when creating reccos (conditions) for client to follow up. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Open recomendations or conditions' pictures are not automatically included each service following a condition creation. We need to remeber to select the circle of the attachment to resend it. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

Hello - thank you so much for your positive feedback. We are so happy you are finding success with PestPac and have passed along your comments so we can continue to be a valuable partner to your business. -WorkWave

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

15 months

Average Discount

7%

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PestPac by WorkWave Features
Calendar
Dispatch
Roles
Location
Employee Communication
Behavior Monitoring
Reports
Analytics
Invoicing
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PestPac by WorkWave