PDQ Features

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Supports various video file formats

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Condenses long documents or text into a brief summary.

Creates detailed models of normal user and device behavior across endpoints.

Generates new security policies or modifies existing ones to adapt to evolving threats.

Analyze patterns and predicts potential endpoint failures or security breaches before they occur to proactively perform maintenance tasks or apply security patches, reducing downtime and preventing incidents.

Automatically deploys software updates and security patches to ensure all endpoint devices remain up-to-date with the latest protection against vulnerabilities.

Automatically discovers and maintains an updated inventory of all endpoints within the network, ensuring accurate asset management.

Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention.

Provides centralized monitoring of endpoint status and health, enabling remote troubleshooting and management for IT teams.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Move files across different systems or networks

Extra layer of security that requires not only a password and username but also something specific to that user

Allow users to access multiple services after entering their login credentials once

Track and manage adherence to policies for any service, product, process, or supplier

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Communicate using direct chat or messages within the system

Use AI to generate content in the form of text, images, videos, etc.

Transfer a support session to another team member

Deploy updates or install new software remotely

A record of all activities within the system, including user access, changes made, etc.

Add customized logos and colors to align with company branding

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Receive system updates as soon as any changes are made

Take actions to troubleshoot issues for networks, devices, etc.

Active monitoring of systems, applications, or networks

Create, design and manage workflows for repetitive tasks

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Online portal through which end users can access the system, manage tasks, or obtain information

Application programming interface that allows for integration with other systems/databases

Allow customers/users to submit support queries and service requests

Define levels of authorization for access to specific files or systems

Access work applications remotely, for when working away from the office and/or traveling

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Connect with meeting participants remotely over video

Access client's system information, including hardware and software configuration, to perform diagnostics

Set up connections to third-party platforms to improve business processes

View and track pertinent metrics to find patterns and gain insights from data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Determine which patches should receive immediate attention

Track the status over time for a request, process, asset, or transaction

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

The ability to manage all patches within a network

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Discover patch statuses and vulnerabilities

Track and document all activities across devices, networks, and other systems

Create, manage, and track policies and procedures within an organization

Deploy updates or install new software remotely

Monitor the movement of one or more IT assets throughout the organization

Manage the process of evaluating documents or requests submitted for approval

Set a time to deploy patches automatically

Define levels of authorization for access to specific files or systems

Create labels for products that contain required information such as colors, sizes, dates, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Test patches before deployment to mitigate security risks

Allow customers/users to submit support queries and service requests

Setup recurring or automatic scans

Integrates with Active Directory

Track and manage adherence to policies for any service, product, process, or supplier

Track, manage and store the applications of potential future members, customers or candidates

Application programming interface that allows for integration with other systems/databases

Initiate collection and analysis of known risks

Plan availability and assign specific time slots for tasks and resources

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Schedule predetermined or ad hoc maintenance services and labor requests

Use AI to generate content in the form of text, images, videos, etc.

Receive system updates as soon as any changes are made

Track and interpret metrics on the usage of company resources

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Install software updates and bug fixes remotely

Set up connections to third-party platforms to improve business processes

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Active reporting of data and metrics

A chronological record of actions or occurrences within a network, software, or process

Set and monitor service level agreements to ensure timely response and resolution