PatientNow Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find PatientNow easy to use, enhancing workflow efficiency with features tailored for med spas. (3 mentions)

Users appreciate the ease of use and scheduling flexibility of PatientNow, enhancing workflow for their practices. (3 mentions)

Users value the easy and detailed appointment scheduling features of PatientNow, enhancing service offerings effectively. (2 mentions)

Users value the time-saving features of PatientNow, streamlining workflows for efficient practice management. (2 mentions)

Users appreciate the workflow efficiency of PatientNow, praising its all-in-one capabilities for managing various practice functions. (2 mentions)

Users express frustration over missing features like live ordering, tracking, and a clunky user interface. (2 mentions)

Users express frustration over poor customer support, experiencing unresponsive help and unresolved issues during their experience. (2 mentions)

Users report frustrating billing issues, especially when trying to cancel contracts despite long-standing customer relationships. (1 mentions)

Users report an inefficient workflow due to outdated inventory features and limitations on product barcodes. (1 mentions)

Users find the interface clunky and unintuitive, complicating basic functions and leading to frustration with support issues. (1 mentions)

5 Pros or Advantages of PatientNow

1. Ease of Use

Users find PatientNow easy to use, enhancing workflow efficiency with features tailored for med spas.

See 3 mentions

See Related User Reviews

AJ E.

Small-Business (50 or fewer emp.)

0.0/5

"Poor business practices"

What do you like about PatientNow?

Was ok for basic scheduling. We liked the granularity for short duration services that we offered.

Theressa T.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed with the Platform and Support — Not Worth It"

What do you like about PatientNow?

The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation

2. Scheduling

Users appreciate the ease of use and scheduling flexibility of PatientNow, enhancing workflow for their practices.

See 3 mentions

See Related User Reviews

AJ E.

Small-Business (50 or fewer emp.)

0.0/5

"Poor business practices"

What do you like about PatientNow?

Was ok for basic scheduling. We liked the granularity for short duration services that we offered.

Theressa T.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed with the Platform and Support — Not Worth It"

What do you like about PatientNow?

The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation

3. Appointment Scheduling

Users value the easy and detailed appointment scheduling features of PatientNow, enhancing service offerings effectively.

See 2 mentions

See Related User Reviews

AJ E.

Small-Business (50 or fewer emp.)

0.0/5

"Poor business practices"

What do you like about PatientNow?

Was ok for basic scheduling. We liked the granularity for short duration services that we offered.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"User friendly"

What do you like about PatientNow?

It’s pretty easy to use and learn. It has many functions that are great for a med spa. This system allows us to schedule and build packages that suit

4. Time-saving

Users value the time-saving features of PatientNow, streamlining workflows for efficient practice management.

See 2 mentions

See Related User Reviews

Theressa T.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed with the Platform and Support — Not Worth It"

What do you like about PatientNow?

The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"User friendly"

What do you like about PatientNow?

It’s pretty easy to use and learn. It has many functions that are great for a med spa. This system allows us to schedule and build packages that suit

5. Workflow Efficiency

Users appreciate the workflow efficiency of PatientNow, praising its all-in-one capabilities for managing various practice functions.

See 2 mentions

See Related User Reviews

Theressa T.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed with the Platform and Support — Not Worth It"

What do you like about PatientNow?

The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"User friendly"

What do you like about PatientNow?

It’s pretty easy to use and learn. It has many functions that are great for a med spa. This system allows us to schedule and build packages that suit

5 Cons or Disadvantages of PatientNow

1. Missing Features

Users express frustration over missing features like live ordering, tracking, and a clunky user interface.

See 2 mentions

See Related User Reviews

Theressa T.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed with the Platform and Support — Not Worth It"

What do you dislike about PatientNow?

The user interface is clunky, unintuitive, and often requires too many steps for basic functions. Even more disappointing was the lack of effective cu

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"User friendly"

What do you dislike about PatientNow?

The inventory programming is behind. There is no live ordering or tracking. They also don’t allow more than one barcode per product.

2. Poor Customer Support

Users express frustration over poor customer support, experiencing unresponsive help and unresolved issues during their experience.

See 2 mentions

See Related User Reviews

AJ E.

Small-Business (50 or fewer emp.)

0.0/5

"Poor business practices"

What do you dislike about PatientNow?

We were a client from 2018 to 2025, nearly 7 years. In 2025 we attempted to cancel our subscription because it was time to move in a new direction bas

Theressa T.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed with the Platform and Support — Not Worth It"

What do you dislike about PatientNow?

The user interface is clunky, unintuitive, and often requires too many steps for basic functions. Even more disappointing was the lack of effective cu

3. Billing Issues

Users report frustrating billing issues, especially when trying to cancel contracts despite long-standing customer relationships.

See 1 mentions

See Related User Reviews

AJ E.

Small-Business (50 or fewer emp.)

0.0/5

"Poor business practices"

What do you dislike about PatientNow?

We were a client from 2018 to 2025, nearly 7 years. In 2025 we attempted to cancel our subscription because it was time to move in a new direction bas

4. Inefficient Workflow

Users report an inefficient workflow due to outdated inventory features and limitations on product barcodes.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"User friendly"

What do you dislike about PatientNow?

The inventory programming is behind. There is no live ordering or tracking. They also don’t allow more than one barcode per product.

5. Interface Issues

Users find the interface clunky and unintuitive, complicating basic functions and leading to frustration with support issues.

See 1 mentions

See Related User Reviews

Theressa T.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed with the Platform and Support — Not Worth It"

What do you dislike about PatientNow?

The user interface is clunky, unintuitive, and often requires too many steps for basic functions. Even more disappointing was the lack of effective cu

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Nimit G.

Assistant Clinical Director

Research

Small-Business (50 or fewer emp.)

9/20/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great system for EMR users!!!"

5/5

What do you like best about PatientNow?

Patientnow is very easy to use to schedule my patients appointments. I'm also able to manage all of our POS system on patientnow as well. Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

Patientnow freezes once a day for about 10 seconds (this may be due to my older computer) Review collected by and hosted on G2.com.

Recommendations to others considering PatientNow:

It's a great EMR system. Very easy to understand. It has an array of features for your small business needs (POS, Inventory, Prescription management). Review collected by and hosted on G2.com.

What problems is PatientNow solving and how is that benefiting you?

Online booking. All other medical practices in our area use online booking and we can finally say we offer it as well. Also it took over our POS system for products Review collected by and hosted on G2.com.

Selika G.

Clinical Practice Manager

Small-Business (50 or fewer emp.)

9/21/2018

"Patient Now emr"

5/5

What do you like best about PatientNow?

that you can have inventory and patient charts housed in 1 system. The scheduling is easy to use. You can also track what people are doing and who has done what work Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

Many steps to set the systems up, to work together. Review collected by and hosted on G2.com.

Recommendations to others considering PatientNow:

Just to make things simple to use, and to make different systems work together Review collected by and hosted on G2.com.

What problems is PatientNow solving and how is that benefiting you?

Having electronic medical records, saves storage space in the office. We are beginning to use the inventory POS portion, so we can cut down on inventory losses. Review collected by and hosted on G2.com.

Ryan C.

Nurse Practitioner

Small-Business (50 or fewer emp.)

1/4/2019

"Excellent EMR for small offices"

4/5

What do you like best about PatientNow?

Excellent EMR for small offices and ease of navigation Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

It’s difficult to access patient files at the point of care in some areas Review collected by and hosted on G2.com.

Lori A.

Executive Assistant to CEO/ Care Coordinator

Small-Business (50 or fewer emp.)

9/20/2018

"My experience using patient now"

3.5/5

What do you like best about PatientNow?

Scheduling features and ease of program. Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

Changing patient screens. You have to go all the way back to choose new patient. Review collected by and hosted on G2.com.

Verified User in Research

Enterprise (> 1000 emp.)

8/17/2018

"PatientNOW a practice with purpose"

4.5/5

What do you like best about PatientNow?

It automates your practice and it is easy to use. With its patient portal you can manage your experience and reports to suit your needs. It is quite affordable and gives a clear guideline on the procedures you will undergo. Its booking procedure is quite wonderful with up-to-date reminders. Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

It is not that informative enough. There is no guaranteed safety of patients' records and reports and the fact that it's not offline-based means there is no feedback in case of a network failure. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/20/2018

"Treatment Pathway"

3/5

What do you like best about PatientNow?

I love how organized patient now is. Being able to set reminders to call them as well Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

Treatment pathways can be very complicated. Unable to remove old employees from getting pathway assignments. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/20/2018

"Patient now has a nice flow"

4/5

What do you like best about PatientNow?

It’s easy to learn after about 3 days I could navigate easily. The colors and tool bars make it easy. Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

I wish they would update the appearance. It’s very dated and needs a more modern look. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/7/2018

"Great program to work in"

5/5

What do you like best about PatientNow?

Very easy and convenient. Quick and clear to make appointments, schedule, invoices etc... Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

It's really great program. I have nothing to dislike. Review collected by and hosted on G2.com.

Dawn R.

office Manager

Medical Practice

Small-Business (50 or fewer emp.)

1/18/2018

"User Friendly"

4/5

What do you like best about PatientNow?

I really like how easy it is to use. It is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

I wish it work better with EMA our electronic medical assistant Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/24/2018

"Patient Now works for our practice "

4.5/5

What do you like best about PatientNow?

I work in a busy cosmetic and bein clinic. We facilitate our operations by using Pt Now. We are able to manage multiple schedules at once. Review collected by and hosted on G2.com.

What do you dislike about PatientNow?

It seems to take a while to learn how to work all the facets of the program. Review collected by and hosted on G2.com.