PatientAngle™ is a cloud-based platform designed to enhance patient engagement by facilitating rapid and efficient feedback collection. Patients can share their experiences regarding any aspect of a healthcare organization in under 30 seconds using their mobile devices. The system promptly alerts relevant staff or physicians when feedback necessitates immediate attention, enabling swift responses and resolution. Additionally, PatientAngle™ offers an executive dashboard that provides comprehensive overviews and detailed insights into patient feedback, allowing healthcare organizations to identify and address systemic issues effectively. Hosted securely on the cloud, PatientAngle™ integrates seamlessly with existing IT infrastructures without imposing additional burdens.
Key Features and Functionality:
- Rapid Feedback Collection: Patients can submit feedback on their mobile devices in less than 30 seconds.
- Immediate Alerts: Notifies doctors or staff when feedback requires urgent attention.
- Responsive Communication: Enables staff to inform patients about actions taken in response to their feedback.
- Comprehensive Dashboard: Provides executives with both high-level overviews and detailed analyses of patient feedback.
- Secure Cloud Hosting: Ensures data security while minimizing impact on existing IT systems.
Primary Value and Problem Solved:
PatientAngle™ addresses the challenge of efficiently managing patient feedback by offering a streamlined, user-friendly platform that enhances communication between patients and healthcare providers. By facilitating rapid feedback collection and immediate response capabilities, it empowers healthcare organizations to improve patient satisfaction, address concerns promptly, and continuously enhance the quality of care. The system's comprehensive analytics further support informed decision-making and the identification of areas for systemic improvement.