Paradox has the ability to be agile and meet our changing needs. Our client service rep understands our business and helps to ensure we are using the tools to their full potential. Review collected by and hosted on G2.com.

Still working to sync with our Outlook calendars, more of an internal delay. Review collected by and hosted on G2.com.

Our workforce is primarily frontline hourly service workers between the ages of 16 - 35. The ability to communicate with applicants via text and in the ways they like to communicate is invaluable, but the added efficiencies of Paradox over other text recruitment solutions are significant and remove many time stealers from our HR and Operations teams. The scheduling product helps to automate much of the back and forth with candidate in scheduling phone and in-person interviews, which is one of the biggest efficiencies we've found - although we don't feel we're compromising in the recruitment process, as our A.I. is programmed to respond to candidates in the way we prefer to help us maintain a sense of company culture throughout the process. We also find a significant portion of applicants who never realize she's an A.I. We've also found tons of value in the use of Hiring Events, Campaigns and Candidate Care. Review collected by and hosted on G2.com.

Paradox is still an emerging technology, certainly on the forefront of the space. As a result, sometimes not all of the necessary features are available as products roll out, and you'll need to wait for some helpful features. Review collected by and hosted on G2.com.

Great partners during implementation. The team worked hard to understand our business and identify the best solutions to automate our processes. Review collected by and hosted on G2.com.

Nothing yet, we are early in the relationship but very happy with the team. Review collected by and hosted on G2.com.

• Paradox exceeded my expectations wildly in all ways. As a corporate practitioner who owned the buying decision for a massive global quick-service restaurant, I selected Paradox because of the passion, innovative vision, and sheer brilliance of the founder. Without question, I believed that the Paradox team could do what many might think is impossible, and bring to life more than I had set out to do. Upon hearing more about what was on their product roadmap, I was inspired and knew that this is what we needed to do in order to not only catch up from our ineffective, antiquated tools and counter-intuitive clunky recruiting and onboarding processes but to leapfrog ahead of the pack for an undeniable competitive advantage. Within six months of our initial discussion, a robust prototype was live and in test within a hundred or so company-owned restaurants. What became obvious as we listened to the hiring managers in the pilot was that we were just scratching the surface on the art of the possible. As a result, we iterated and expanded the solution to go far beyond that of an offer to include automated onboarding (tax forms, pay card/direct deposit info, uniform size, and WOTC). The enthusiasm in the field and across the franchisee population was electric and the demand grew to the point that we had hundreds of franchisees and their thousands of restaurants on our pilot waitlist. Within a year of our initial “what if” conversation, the solution is in approximately 10,000 locations. • Some tech companies may shy away from a franchised organization due to the complexity and the decentralization. Paradox was tasked with meeting the high level of scrutiny from a Fortune 100 (legal, security, IT, etc) as well as connecting and building trusted business relationships with small and mid-sized business owners across the country, carrying paper and providing training and customer support. • This was an incredibly collaborative process to tailor solutions to meet use cases. The solutions team truly did shepherd through a discovery process and developed a solution with simplicity and end-user experience top of mind. This was not a product pitch and a yes or no buying decision. • I learned a lot along the way about how to approach – what is configuration vs development, as the team walked me through how best to approach to get quick wins and reliability without a tedious and time-consuming solution that brought unnecessary complexity and little to no lift in experience or impact. • The experience with the solutions team not only broadened and deepened my understanding of tech and its power, but also modeled true agility as we iterated, and engaged end users for input and refinement. • Never felt “sold” or “account managed” – the sales team understands TA and recruiting as well as technology. The tech team knows TA and recruiting, and provides incredible customer service and in fact piqued my interest in broader offerings. • Paradox was recognized by Human Resource Executive as one of the Best HR Products of 2019 for their AI Recruiting Platform Olivia Hire for Restaurant and Retail. Paradox is also celebrated by the thousands of hiring managers across the country for giving them back hours of time each week, helping them staff their restaurants, reduce their stress, not to mention reduce time to hire from weeks to just a few days. Review collected by and hosted on G2.com.

I wouldn't say dislike, rather a watch out or opportunity to improve upon. As Paradox grows to meet demand and matures as an organization, it is important to keep in mind that some of the very large, matrixed companies are not as agile or comfortable with innovation and testing as they may claim to be and require the reassurance of a more traditional project management approach. That said, don’t change and risk the very things that make your products and client solutions so impactful. It’s more of a “meet the clients where they are and bring them along with you” with the goal being that your organizational DNA and culture rubs off on the corporate HRIS and TA departments. Continue to engage, build partnerships, and steer your internal champions on how to navigate the swirl sharing what you know to be proven best bets around change management. Review collected by and hosted on G2.com.

I immediately was taken by the complete devotion of the sales team to making this a true partnership and not just another sale on the books! Review collected by and hosted on G2.com.

Not a thing to dislike with this company. Everyone I deal with is professional and dedicated to the success of the program. When I speak with any member of the team at Paradox its as if they work here! They are always more than willing to go whatever distance to make it work! Review collected by and hosted on G2.com.

A more personalized candidate experience Review collected by and hosted on G2.com.

I wish there were more robust analytics. Review collected by and hosted on G2.com.

Paradox (Olivia) is a technology resource that I don't see how our organization would operate without knowing what we know now. Their intuitive AI text bot, Olivia, is a friendly persona that guides our candidates with ease through an application for a job. The software is quite advanced and allows for many paths/avenues of conversation. You can customize the questions to the ones that are most important for your organization to get responses for. Paradox has also been very flexible to work with us on a custom built API integration with our Applicant Tracking System. Once a candidate is done chatting with Olivia, she inputs them into our ATS, submits them to the requisition the candidate requested, and updates their applicant status according to the answers the candidate provided. Talk about advanced stuff! Review collected by and hosted on G2.com.

There isn't much that I dislike about the product. The front line support with Paradox is great and the team is responsive. The only downside I might mention is that more complicated tasks may take a larger amount of time than we would like. We also experience a long build time for custom projects that have extended past initial timelines that were disclosed when we requested it. Review collected by and hosted on G2.com.

Paradox Olivia is one of the most valuable tools in our recruiting tech stack. Candidates like the convenience of applying from their mobile device using SMS text messaging. Our recruiters like that Paradox Olivia is fully integrated with our applicant tracking system (ATS), eliminating the need to work in multiple systems and saving them time. We've increased satisfaction and improved efficiency using Paradox Olivia's automated pre-screening and real-time interview scheduling. We are now able to better reach and serve candidates that don't have easy access to a desktop computer and/or don't regularly browse online job boards. We like that Paradox Olivia provides inbound and outbound candidate engagement via text messaging. Post-implementation, their system has been consistently reliable and easy-to-manage/maintain. It just works. Their team and culture are top notch. They've actively sought to understand our business and goals. They've done a good job aligning their recommendations to our needs. They are easy to work with, flexible, and welcome feedback. They've implemented many of the features we've suggested. Pricing was custom tailored to our organization. We’re very happy with our ROI. Our senior relationship manager at Paradox continues to actively seek ways to strengthen our partnership. Paradox seems genuinely invested in our success. We are committed to a modern, efficient, effective, and world-class recruiting experience. Paradox has been a cornerstone in that endeavor. Paradox Olivia has been a catalyst for change and a real positive for our business and the people and organizations we serve. Review collected by and hosted on G2.com.

At times, Paradox can be overly optimistic about the time it will take to add a new feature or complete a project. Review collected by and hosted on G2.com.

Thanks to Paradox Olivia, we are able to connect with candidates quickly and efficiently. More and more candidates are relying on smartphones and Paradox Olivia makes it so easy for them to apply. I also really appreciate that we are able to engage with existing candidates via inbound and outbound text messaging. Review collected by and hosted on G2.com.

I am pleased with the services provided by Paradox Olivia. Review collected by and hosted on G2.com.

Paradox has a very clean UI and the ease of access for users is excellent. The tech that they bring to the table always seems to be a step ahead of other competitors in their industry. The customer service experience is also top notch. Review collected by and hosted on G2.com.

Sometimes deadlines are pushed back or missed when delivering on new projects. Review collected by and hosted on G2.com.