Olivia gives our Managers time back to focus on operations instead of recruitment. Review collected by and hosted on G2.com.

The downside can be a candidate giving Olivia the wrong email address and when it's time to send hire forms it can be tricky to fix. Review collected by and hosted on G2.com.

Our hiring team has really appreciated eliminating the back and forth when it comes to candidate interviews. The time to schedule has drastically reduced and our candidate experience has improved! Review collected by and hosted on G2.com.

The tool works best when users have strong calendar health and unfortunately, a significant portion of our intended population lacked the calendar health for the tool to work optimally but we were able to work with the team to learn how to manage the change needed to adapt to the tool. Review collected by and hosted on G2.com.

Everything is good. It works fine. It meets purposes. Rapid hiring. Review collected by and hosted on G2.com.

So far everything is good. Currently the system is performing good Review collected by and hosted on G2.com.

Quality of candidate interaction. AI intelligence. Quality of screening questions. Review collected by and hosted on G2.com.

Limited ability to include pictures with the journeys Review collected by and hosted on G2.com.

From the beginning of my engagement with Paradox, I knew this was something special. My sales person was knowledgeable and had great follow up, the implementation team was the best I've seen in the business and the ongoing support and engagement have made this experience truly a wonderful partnership. I love the technology of Olivia's customer care chat functionality and the self scheduling tool has been a great enhancement for our team. Review collected by and hosted on G2.com.

Not a dislike, but I am looking forward to more enhancements with the virtual event component. The technology is easy to use but more functionality on the user side would be great. Review collected by and hosted on G2.com.

We finished phase 1 implementation of Olivia a couple of months ago and we are in the middle of implementing phase 2. Candidates are very engaged with our Paradox chatbot (Riley) and it has been both an experience and efficiency booster to have a bot on our careers page. She's able to answer general questions and also help candidates find open positions of interest. In phase 2, she will be able to help them apply. We also like that we can go in and see all chats and also manually override a chat. Ask for Troy - he's a great business partner with a high level of accountability. Review collected by and hosted on G2.com.

In some cases, Paradox may be new at integrating with your ATS. This can create some challenges. Work closely with the integration team at your ATS provider and ask for someone who has implemented Paradox or a similar chatbot before as they can help guide you. Review collected by and hosted on G2.com.

Our CSM Rayna has provided exemplary support throughout the entire implementation and administration process. She's made herself available to us at any hour (7am meetings, 9pm training calls); seems to be omnipresent when emails, phone calls get sent to her. I work with several CSM's as an admin to support different relationships and systems and hands down Rayna and the Paradox Client Support team has been, and continues to be, the best I've worked with. Review collected by and hosted on G2.com.

The UI in Paradox is not intuitive - the flyout and finding the right options, along with the default views. Review collected by and hosted on G2.com.

Paradox is a true partner on your journey. Having a franchise model with over 60 brands? Yeah, it's a systems nightmare. Review collected by and hosted on G2.com.

When you truly get in and see the magic that exists with this organization- their products and services- you are going to want to transition nearly all of your tech stack with them. I guess my only dislike would be I went in to buy a chatbot and came out with a new tech stack. Not all vendors are created equal. If your goal is to have a partner as a vendor, it's important that they not only have the great product today- but the systems and processes to listen, adapt and evolve their products as your needs change. Paradox is the only vendor in my tech stack who can do that. The Paradox team believes innovation comes from anywhere, which is why they are the leading edge of innovation. Review collected by and hosted on G2.com.

The implementation team at Paradox was superior. The team made the process so streamlined and efficient. Review collected by and hosted on G2.com.

There was nothing to dislike. From the beginning until go live I worked with a group of professionals that ensured the system was configured, tested and trained on the process. Review collected by and hosted on G2.com.

It really starts with the product and the partnership. I've had the opportunity to work with Paradox at two different companies and they always deliver above and beyond my expectations. We're using Paradox specifically to automate administrative tasks in the recruiting process — candidate screening, interview scheduling, candidate Q&A, and more — and the product's helped us create a real advantage in a very competitive market.

I think what I appreciate most is that Paradox treats every client like they're the only client that matters. We've worked with them on some custom features — like an algorithm to instantly personalize our assistant personas based on location. And the time our AI assistant is saving our team is incredible. We're able to instantly engage candidates after hours, which is huge in our market. The assistant can screen in real-time and automatically schedule interviews on the spot when we come across qualified drivers. It's been a game changer for us and has helped us really redefine recruiting in the trucking and logistics industry.

One recommendation: Don't undervalue partnership when you're evaluating technology like this. It's critical to find a vendor who understands the industry and can work with you to co-create a solution that makes sense for your use case. We've gotten exactly that and so much more from the Paradox team, and can't wait to keep pushing the limits in our industry together. Review collected by and hosted on G2.com.

There's really nothing we've run up against that we don't like. The technology works. We're seeing measurable results that quantify the impact. And the Paradox team is always there to help when we need it. Review collected by and hosted on G2.com.