[ osTicket Reviews ](https://www.g2.com/products/osticket/reviews) [ osTicket Reviews ](https://www.g2.com/products/osticket/reviews) # osTicket Pricing Overview [Editedit](https://my.g2.com/osticket/pricings) [Claim your profile now](https://www.g2.com/products/osticket/claim_requests/new) Self Hosted OSTicket Support Ticket System - Web and database server - Install and set up required - Community supported - Email Integration: Additional set up required - SSL Encryption: Additional set up required Show More Cloud Hosted SupportSystem - Installation & set up is On demand, ready immediately - Email and phone support - Free walk-through session - Email Integration: Supported out of the box - SSL Encryption is included - Managed Upgrades & Maintenance is included Show More Pricing information for osTicket is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase osTicket must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 8 months ### Average Discount 12% ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,769) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,064) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![OTRS](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0157ad1d37fb7147926dce08353419c5/otrs.png "OTRS") OTRS 4.4/5(38) ](https://www.g2.com/products/otrs/reviews) [ View All Alternatives ](https://www.g2.com/products/osticket/competitors/alternatives) ## osTicket Alternatives Pricing The following is a quick overview of editions offered by other [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) | Product | Price | Features | | --- | --- | --- | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png)[Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Support Only (Team) | $19.001 user per month billed annually | Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history | | ![Zoho Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg)[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) FREE | $0.00 | Completely Free upto 3 agents Email Ticketing Customer Management Private Knowledge Base Multi Language Help desk Mobile Apps 24\*5 Email Support Help Center Predefined SLAs Macros | Various alternatives pricing & plans Pricing information for the above various osTicket alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. osTicket Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0157ad1d37fb7147926dce08353419c5/otrs.png "Product Avatar Image") OTRS 4.4/5(38) [ Compare Now ](https://www.g2.com/compare/otrs-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Product Avatar Image") Zammad 4.5/5(10) [ Compare Now ](https://www.g2.com/compare/zammad-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,769) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-osticket) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[AWS Marketplace](https://www.g2.com/categories/aws-marketplace) ##### Explore More [Which IT compliance services platforms are most trusted by technology leaders based on user reviews?](https://www.g2.com/discussions/which-it-compliance-services-platforms-are-most-trusted-by-technology-leaders-based-on-user-reviews)[Which capital project management platforms integrate natively with SAP and Oracle ERP systems so project cost data flows automatically into financial reporting without manual uploads?](https://www.g2.com/discussions/which-capital-project-management-platforms-integrate-natively-with-sap-and-oracle-erp-systems-so-that-project-cost-data-flows-automatically-into-financial-reporting-without-manual-uploads%20)[Which health care credentialing solutions offer the best integration capabilities for existing systems?](https://www.g2.com/discussions/which-health-care-credentialing-solutions-offer-the-best-integration-capabilities-for-existing-systems) [Is Purple worth it as a visitor behavior intelligence platform for a multi-location retail or hospitality business, or does Bloom Intelligence cover the same foot traffic reporting with simpler deployment?](https://www.g2.com/discussions/is-purple-worth-it-as-a-visitor-behavior-intelligence-platform-for-a-multi-location-retail-or-hospitality-business-or-does-bloom-intelligence-cover-the-same-foot-traffic-reporting-with-simpler-deployment%20)[Top analytics tools for marketing strategy](https://www.g2.com/discussions/top-analytics-tools-for-marketing-strategy)[Nintex vs NetSuite vs Emburse Expense Enterprise in the UKG Marketplace: which platform lets teams best verify security and compliance with UKG integrations before signing a long-term vendor contract?](https://www.g2.com/discussions/nintex-vs-netsuite-vs-emburse-expense-enterprise-in-the-ukg-marketplace-which-platform-lets-teams-best-verify-security-and-compliance-with-ukg-integrations-before-signing-a-long-term-vendor-contract) [Show MoreShow Less](javascript:void(0);)