Oracle Social Cloud Reviews & Product Details

Data is very easy to pool and organize info communicable information Review collected by and hosted on G2.com.

It looks confusing when you first get started Review collected by and hosted on G2.com.

The ability to post to several different social platforms with the click of one button. Make thing very nice and easy! Review collected by and hosted on G2.com.

It can take some time to get used to the format and learn how to use the program to its full potential. Review collected by and hosted on G2.com.

Compared to other products I've used, I can't say there's any feature of this software that another company doesn't handle better. Review collected by and hosted on G2.com.

Software feels bloated and clunky. I've used it for two years, as required by a client I work on. I dread scheduling social media posts. It takes way too many clicks to set up a single post. I'm also not a fan of the updated engage experience and the way team assignments are handled. Review collected by and hosted on G2.com.

This software has excellent social analytics also can read cues for profession and education as well as identify the usual demographics, and can integrate with several third-party analytic tools. Review collected by and hosted on G2.com.

nothing everything good with oracle social cloud Review collected by and hosted on G2.com.

Integration with other CRM services is a huge benefit. This software is also a cross-platform compatible. Review collected by and hosted on G2.com.

The price, a bit pricy but does what it is supposed to do. Review collected by and hosted on G2.com.

This tool is great for social media monitoring as it gives timely metrics. The simple to use dashboard makes using this tool convenient and easy. It covers a lot of needs and brings in big data on listening, measurement, sentiment, identifying influencers and reporting. This data can be used to carve out who is listening, why they're listening and what they are looking for. Often times, when working with different brands, this data is helpful to see if you are on the right track or if you need to reevaluate your approach. This tool is also great for reporting back to high-level executives and department heads to showcase the work you've been doing while highlighting key aspects that work and don't work for your communication. Review collected by and hosted on G2.com.

I dislike how it can't measure real-time posts, so for every event we have to have a war room setup to ensure that we can capture spur of the moment conversations. It would be great if there was a capability to post from your phone. Often times, having to logon to a computer can discourage or lose opportunities for great timely posts, especially when it comes to employee engagement. Review collected by and hosted on G2.com.

The UI/UX is very different from other SRMs, where everything comes in an inbox email format, and you are able to see the conversation streams. A lot easier to go through the messages you need to reply to and filter those unread messages. Review collected by and hosted on G2.com.

Not a lot of information or data on the engagement portion - unable to tell me what is the response time, and how each team member is doing. The number of responses and replies, number of inbound messages are also items which we're unable to view from one dashboard. Review collected by and hosted on G2.com.