The platform was pretty expensive and our contract had a huge price tag on it.
The platform felt a little bit clunky and slow on many occasions.
Even though we received an onboarding as part of our package, the team who gave it to us felt likes sales and marketing guys who never used the platform themselves. We were then given a technical person to give us the preview, but they also failed to demonstrate certain aspects of the platform that we needed.
One last note, while the system promises to support Arabic and Asian content, when creating our listening reports we often noticed it missed on many results that other tools provided us with. Review collected by and hosted on G2.com.