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Oracle Social Cloud

By Oracle

3.7 out of 5 stars

How would you rate your experience with Oracle Social Cloud?

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Oracle Social Cloud Reviews & Product Details

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Oracle Social Cloud Reviews (17)

Reviews

Oracle Social Cloud Reviews (17)

3.7
17 reviews

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Jennifer S.
JS
Outside Event Marketing Specialist SSR
Mid-Market (51-1000 emp.)
"Great organizational/storage tool"
What do you like best about Oracle Social Cloud?

There is just so many ways to store big files/data. It is a great way to be able to collaborate projects in teams where everyone has access to the same large files. You are able to use so many developing tools through the platform as well which gives you an amazing ability to multitask. Being able to also have analytical data of social media platforms in the same place you are storing the images/videos/documents/etc is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

I don't like how "old school" the technology is. It is amazing for it's storage/developing capabilities, but the site is very out of date and seems as though it hasn't changed since the early 2010s. It also can be super slow and laggy, which makes sense with the amount of storage capabilities, but I also feel it should not be slow because it's meant for this type of thing. Review collected by and hosted on G2.com.

Shikhar K.
SK
Student Consultant
Enterprise (> 1000 emp.)
"Oracle Social Cloud Review"
What do you like best about Oracle Social Cloud?

I really like the efficiency of this product like how smoothly it runs when connected to wifi. Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

I dont like how it lags when the app gets heavy. Review collected by and hosted on G2.com.

Mia M.
MM
Customer Support Professional
Enterprise (> 1000 emp.)
"Oracle is an excellent platform with great technical support. "
What do you like best about Oracle Social Cloud?

What I like most about this tool is that it has integration with data banks, so the results of each applied test can be sent to any member of the team. In addition, integration with other CRM services is a great benefit. This software is also compatible with several platforms. Something that I found surprising is how easy it was to use the user interface is easy to choose it as the default tool. Reporting was automated and enjoyable. Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

The interface leaves much to be desired and the program has sometimes failed us. The number of incoming messages are also elements that we can not see from a panel, this is a great weakness. Review collected by and hosted on G2.com.

Julia H.
JH
Sales And Marketing Specialist
Utilities
Enterprise (> 1000 emp.)
"Pleasent but not the best out there"
What do you like best about Oracle Social Cloud?

Oracle social marketing suite is a behemoth when it comes to features, we could easily find most of the services we needed, all available within our reach.

The platform allowed us to schedule multiple posts on both Twitter and Facebook.

Reporting was automated and nice.

Listening was part of our contract and we managed to pull some useful competitor analysis with it. Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

The platform was pretty expensive and our contract had a huge price tag on it.

The platform felt a little bit clunky and slow on many occasions.

Even though we received an onboarding as part of our package, the team who gave it to us felt likes sales and marketing guys who never used the platform themselves. We were then given a technical person to give us the preview, but they also failed to demonstrate certain aspects of the platform that we needed.

One last note, while the system promises to support Arabic and Asian content, when creating our listening reports we often noticed it missed on many results that other tools provided us with. Review collected by and hosted on G2.com.

RK
Employee
Mid-Market (51-1000 emp.)
"To store health information, hard to navigate"
What do you like best about Oracle Social Cloud?

When used in a healthcare setting, it is easy to store confidential medical information among healthcare professionals. It also allows easy printing of this information. Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

The tool itself is hard to navigate and is not very intuitive when going through it to find the information you need. It also is hard to update information yourself and thus, you need to assign an "administrator". Further, it freezes often and takes a while to load information. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market (51-1000 emp.)
"One Stop Shop for Social Listening, Engaging and Reporting "
What do you like best about Oracle Social Cloud?

I like all of the updates Oracle has made, especially in the fields of semantic API and aggregating responses in one stream or folder from multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

Certain elements such as paid placement would be mixed with organic until recently as far as reporting by stream. Now they have their own column for reporting. Company did not have Tumblr until recently. Review collected by and hosted on G2.com.

Joshua L.
JL
Digital Marketing Specialist
Gambling & Casinos
Mid-Market (51-1000 emp.)
"Excellent platform"
What do you like best about Oracle Social Cloud?

Either the ability to schedule my posts across multiple platforms at once, or the social listening tool which gave me all of the data necessary to show my boss. Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

I will Say that the interface is not ideal. I actually Ended up switching to another platform so that my team would find it easier to learn the program especially the data analytics tool. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"Pretty Good"
What do you like best about Oracle Social Cloud?

I like scheduling posts a month at a time and post similar content on TW and FB but have them hit at different times or days or tweak a fb post with hashtags for TW or IG Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

It should be much easier to post similar content automatically opptimuzed for each Social Platform Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
IM
Small-Business (50 or fewer emp.)
"Useful but flaky."
What do you like best about Oracle Social Cloud?

The visualization of our social media is very useful and has helped with our analytics and targeting. Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

The program seems to crash quite often leaving us stranded at times.The program sometimes also struggles with refreshing data. It could be caused by our use of Mac computers however I feel that is an acceptable excuse. Not always super user friendly either for us, again could be a result of the Mac computers. Review collected by and hosted on G2.com.

Rhianna A.
RA
Business & Integration Technology Leader | Oracle CX South Market Unit Lead
Mid-Market (51-1000 emp.)
"So you want to take Social to the next level"
What do you like best about Oracle Social Cloud?

It is easy to use and has connectors for all the relevant Oracle Cloud apps that are fairly straight forward to configure. Review collected by and hosted on G2.com.

What do you dislike about Oracle Social Cloud?

It would be great if there was a consistent UI and that it could be turned on as a module to other cloud apps. Review collected by and hosted on G2.com.

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Oracle Social Cloud Features
Social Publishing
Social Engagement
Report Customizability
Follower Analysis
Post Performance
Social Measurement
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