--- title: Oracle IT Service Management Suite Reviews meta\_title: 'Oracle IT Service Management Suite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how Oracle IT Service Management Suite works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 37 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Oracle IT Service Management Suite Reviews & Product Details Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle IT Service Management Suite Community](https://www.g2.com/products/oracle-it-service-management-suite/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-it-service-management-suite/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Operations Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Operations Management") ServiceNow IT Operations Management 4.4/5(472) ](https://www.g2.com/products/servicenow-it-operations-management/reviews) [ ![EV Reach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EV Reach") EV Reach 4.5/5(432) ](https://www.g2.com/products/ev-reach/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-it-service-management-suite/competitors/alternatives) ## User Insights Average based on 37 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) JL JIMMY L. Consultant Enterprise (\> 1000 emp.) 4/19/2017 "Decent" 4/5 What do you like best about Oracle IT Service Management Suite? It is very customizable and has a lot of features. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? It has too many features that makes it overkill. Review collected by and hosted on G2.com. Recommendations to others considering Oracle IT Service Management Suite: It is a good product. Better than SAP (in my opinion). Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Recording issues. Review collected by and hosted on G2.com. Show More 4/21/2017 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/9/2017 "Solid product" 3.5/5 What do you like best about Oracle IT Service Management Suite? I don't use all of oracle IT business suite. I us the oracle single sign on the most. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? Lags. But it could be my system server. Some times single sign on errors out but restart of computer fixes it Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Needing for end users to keep separaate passwords and separate reset for different apps Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 6/29/2017 "awesome performance and great OLTP database" 5/5 What do you like best about Oracle IT Service Management Suite? performance easy admin scaling integration Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? auto failover complicated and need more changes Review collected by and hosted on G2.com. Recommendations to others considering Oracle IT Service Management Suite: must use Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? IT Service Management,help desk and infrastructure support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PC Praveen C. Enterprise (\> 1000 emp.) 3/10/2017 "One of the finest software to query the tables and data bases" 4/5 What do you like best about Oracle IT Service Management Suite? I can get maximum rows in query fired each time. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? Some time Oracle server will be down some times. Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? I'm resolving Insurance business problems using Oracle and it is used for my day to day job activity. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Erin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin D.") ED Erin D. Epic Grand Central Credentialed Trainer Mid-Market (51-1000 emp.) 1/30/2017 "It works pretty well" 3.5/5 What do you like best about Oracle IT Service Management Suite? It is user friendly and very easy to use. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? Sometimes it runs a little slower than I would like. Review collected by and hosted on G2.com. Recommendations to others considering Oracle IT Service Management Suite: It is a good software, but not perfect. Try others before you buy would be my advice. Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Making time more effective for us and for our clients. Review collected by and hosted on G2.com. Show More 2/20/2026 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 5/4/2017 "Oracle Review" 3/5 What do you like best about Oracle IT Service Management Suite? Ease of sending messages. Interface is easy to learn Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? Searching for customers and staff is difficult. Unable to link Oracle with current database Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Communication with customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Enterprise (\> 1000 emp.) 1/31/2017 "Okay product, awful support." 2.5/5 What do you like best about Oracle IT Service Management Suite? The IT SMS makes inputting tickets a breeze, allowing for quick entry without needing to call everything in. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? The customer support from oracle is practically non-existent. Tickets take days or weeks for a response, and communication amongst the oracle team is beyond awful. Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Reducing time spent on the phone and workload by centralizing the ticketing system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Oracle IT Service Management Suite? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle IT Service Management Suite ](https://www.g2.com/products/oracle-it-service-management-suite/discussions/new) GU Guest User What is Oracle IT Service Management Suite used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-oracle-it-service-management-suite-used-for) [ View all Discussions ](https://www.g2.com/products/oracle-it-service-management-suite/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/oracle-it-service-management-suite/pricing) Oracle IT Service Management Suite Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba028ad6bf0db22d615af59f2f972e74/microsoft-operations-management-suite.jpg "Product Avatar Image") Microsoft OMS 3.9/5(101) [ Compare Now ](https://www.g2.com/compare/azure-secure-and-well-managed-cloud-vs-oracle-it-service-management-suite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-oracle-it-service-management-suite) ##### ##### Oracle IT Service Management Suite Features Analysis Threat Detection Platform Unified Communications Platform Remote Access Asset Tracking Security Endpoint Protection Workflow Management [ View More Features ](https://www.g2.com/products/oracle-it-service-management-suite/features) ## Work at Oracle? 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