---
title: Oracle IT Service Management Suite Reviews
meta_title: 'Oracle IT Service Management Suite Reviews 2026: Details, Pricing, &
  Features | G2'
meta_description: Filter 37 reviews by the users' company size, role or industry to
  find out how Oracle IT Service Management Suite works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 37
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Oracle IT Service Management Suite Reviews
**Vendor:** Oracle  
**Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 37
## About Oracle IT Service Management Suite
Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.





## Oracle IT Service Management Suite Discussions
  - [What is Oracle IT Service Management Suite used for?](https://www.g2.com/discussions/what-is-oracle-it-service-management-suite-used-for)

- [View Oracle IT Service Management Suite pricing details and edition comparison](https://www.g2.com/products/oracle-it-service-management-suite/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-10+06%3A43%3A50+-0500&secure%5Bsession_id%5D=2bb13a9e-f3d4-4fb8-9ded-8f3e1bfdb47a&secure%5Btoken%5D=74213c26ff9cc62907c0fe92c7211a5d906bfdbb5ceb7923d0d8d64a77773d2b&format=llm_user)

## Oracle IT Service Management Suite Features
**Analysis**
- Threat Detection

**Platform**
- Unified Communications Platform
- Remote Access
- Asset Tracking
- IT Knowledge Management
- IT Asset Management
- Activity Tracking

**Security**
- Endpoint Protection
- Workflow Management
- Remote Monitoring & Management
- Configuration Management
- Task Management
- License Management
- Capacity Management
- Compliance Management
- Service Level Agreement (SLA) Management
- Incident Management

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- Third-Party Integrations

**Additional Functionality**
- Audit Trail
- Single Sign On
- Security Tools
- Server Monitoring
- Generative AI
- Self Service Portal
- Event Logs
- Maintenance Scheduling
- Data Import/Export
- Personalization and Recommendation
- AI Copilot
- IT Reporting
- Alerts/Notifications
- Access Controls/Permissions
- Issue Auditing
- Dashboard
- API
- Real-Time Notifications
- Real-Time Monitoring
- Workflow Automation

## Top Oracle IT Service Management Suite Alternatives
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