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# Freshservice vs Oracle IT Service Management Suite Comparison - What are their main differences?

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FreshserviceOracle ITSM[+ Add Product](#)

Pricing

**Freshservice**
Free Trial

**$19.00** Per User Per Month · Starter

**$49.00** Per User Per Month · Growth

**$99.00** Per User Per Month · Pro

**Custom Quote Available** · Enterprise

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**Oracle IT Service Management Suite**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**Freshservice**
$$$$$

**Oracle IT Service Management Suite**
$$$$$

Average Discount

**Freshservice**
11%

**Oracle IT Service Management Suite**
Not enough reviews yet

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**Freshservice** 6 months
Based on 100 responses

**Oracle IT Service Management Suite** 6 months
Based on 100 responses

Return on Investment

**Freshservice** 6 months
Based on 100 responses

**Oracle IT Service Management Suite** 6 months
Based on 100 responses

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

 ![Oracle IT Service Management Suite](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e3094f375ac12f6e9c8a6ce525529256/oracle-it-service-management-suite.jpg "Oracle IT Service Management Suite")

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**Pros & Cons**
from reviews

**Freshservice**

Ease of Use (158)

Features (89)

Missing Features (54)

Limited Features (42)

**Oracle IT Service Management Suite**
Not enough data

Integrations

**Freshservice**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d186f1cfbf1f82bc872c76769abffa7e/e714dee4-7023-45dc-b0fe-737784315b5f.png "Product Avatar Image")

Adobe Acrobat Sign API

](https://www.g2.com/products/adobe-acrobat-sign-api/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de7b0518c01aad23330b32c4acb323dd/adp-workforce-now.jpg "Product Avatar Image")

Workforce Now

](https://www.g2.com/products/adp-workforce-now/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-redshift.jpg "Product Avatar Image")

Amazon Redshift

](https://www.g2.com/products/amazon-redshift/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image")

AWS Lambda

](https://www.g2.com/products/aws-lambda/reviews)[
View all
](https://www.g2.com/products/freshservice/integrations)

**Oracle IT Service Management Suite**
Not enough data

Screenshots

**Freshservice**
 ![Freshservice screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1835155/Gemini-Generated-Image-tkvdd0tkvdd0tkvd.png)

**Oracle IT Service Management Suite**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**Freshservice**

**8.9** /10

Based on 1,227 responses

**Oracle IT Service Management Suite**

**8.3** /10

Based on 31 responses

Ease of Use

**Freshservice**

**9.2** /10

Based on 1,233 responses

**Oracle IT Service Management Suite**

**7.9** /10

Based on 31 responses

Ease of Setup

**Freshservice**

**8.8** /10

Based on 1,019 responses

**Oracle IT Service Management Suite**

**8.0** /10

Based on 11 responses

Ease of Admin

**Freshservice**

**9.0** /10

Based on 989 responses

**Oracle IT Service Management Suite**

**8.2** /10

Based on 11 responses

Quality of Support

**Freshservice**

**9.0** /10

Based on 1,185 responses

**Oracle IT Service Management Suite**

**7.9** /10

Based on 30 responses

Has the product been a good partner in doing business?

**Freshservice**

**9.0** /10

Based on 964 responses

**Oracle IT Service Management Suite**

**8.6** /10

Based on 11 responses

Product Direction (% positive)

**Freshservice**

**9.4** /10

Based on 1,205 responses

**Oracle IT Service Management Suite**

**7.6** /10

Based on 29 responses

**Features**
ratings from reviews

Enterprise IT Management

**8.2** /10

Based on 364 responses

**8.1** /10

Based on 19 responses

Help Desk

**9.0** /10

Based on 28 responses

Not enough data

IT Service Management (ITSM) Tools

**8.6** /10

Based on 489 responses

Not enough data

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Incident Management

**8.2** /10

Based on 370 responses

Not enough data

Customer Self-Service

**8.0** /10

Based on 154 responses

Not enough data

IT Alerting

**7.7** /10

Based on 70 responses

Not enough data

Service Desk

**7.8** /10

Based on 849 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
17.5%

Mid-Market(51-1000 emp.)
60.7%

Enterprise(\> 1000 emp.)
21.8%

Small-Business(50 or fewer emp.)
17.5%

Mid-Market(51-1000 emp.)
60.7%

Enterprise(\> 1000 emp.)
21.8%

Small-Business(50 or fewer emp.)
14.3%

Mid-Market(51-1000 emp.)
20.0%

Enterprise(\> 1000 emp.)
65.7%

Small-Business(50 or fewer emp.)
14.3%

Mid-Market(51-1000 emp.)
20.0%

Enterprise(\> 1000 emp.)
65.7%

**Reviewers' Industry**

[![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](https://www.g2.com/products/freshservice/reviews)
Freshservice

Information Technology and Services
20.0%

Computer Software
5.3%

Construction
4.3%

Hospital & Health Care
3.6%

Education Management
3.4%

Other
63.4%

[![Oracle IT Service Management Suite](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e3094f375ac12f6e9c8a6ce525529256/oracle-it-service-management-suite.jpg "Oracle IT Service Management Suite")](https://www.g2.com/products/oracle-it-service-management-suite/reviews)
Oracle IT Service Management Suite

Information Technology and Services
28.6%

Computer Software
8.6%

Retail
5.7%

Marketing and Advertising
5.7%

Hospital & Health Care
5.7%

Other
45.7%

Alternatives

**Freshservice Alternatives**

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

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NinjaOne
](/products/ninjaone/reviews)

 ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management")

[
Atera
](/products/atera-it-management/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

**Oracle IT Service Management Suite Alternatives**

 ![ServiceNow IT Operations Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-operations-management.svg "ServiceNow IT Operations Management")

[
ServiceNow IT Operations...
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 ![EV Reach](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/ev-reach.svg "EV Reach")

[
EV Reach
](/products/ev-reach/reviews)

 ![N-central](https://images.g2crowd.com/uploads/product/hd_favicon/928b13dfa0058727f6a4de7532b1a0c8/n-able-n-central.svg "N-central")

[
N-able N-central
](/products/n-able-n-central/reviews)

 ![ManageEngine Endpoint Central](https://images.g2crowd.com/uploads/product/hd_favicon/2f2a2afbb752a606964794b3d43d3fda/manageengine-endpoint-central.svg "ManageEngine Endpoint Central")

[
ManageEngine Endpoint Central
](/products/manageengine-endpoint-central/reviews)