Oracle IT Service Management Suite Features

Collects and curates data insight about the performance and health of a company's system.

Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database.

Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy.

Allows the IT team to oversee all possible endpoints in a single source of reference.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives