# Azure Secure and Well-Managed Cloud vs Oracle IT Service Management Suite Comparison | | Azure Secure and Well-Managed Cloud | Oracle IT Service Management Suite | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.1 out of 5 | | **Total Reviews** | 101 | 37 | | **Largest Market Segment** | Enterprise (55.2% of reviews) | Enterprise (65.7% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | Azure Secure and Well-Managed Cloud | Oracle IT Service Management Suite | |---|---|---| | **Meets Requirements** | 8.2 (79 reviews) | 8.3 (31 reviews) | | **Ease of Use** | 7.8 (78 reviews) | 7.9 (31 reviews) | | **Ease of Setup** | 7.1 (37 reviews) | 8.0 (11 reviews) | | **Ease of Admin** | 7.3 (37 reviews) | 8.2 (11 reviews) | | **Quality of Support** | 7.7 (72 reviews) | 7.9 (30 reviews) | | **Has the product been a good partner in doing business?** | 7.7 (36 reviews) | 8.6 (11 reviews) | | **Product Direction (% positive)** | 7.0 (78 reviews) | 7.6 (29 reviews) | --- ## Pricing ### Azure Secure and Well-Managed Cloud #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Oracle IT Service Management Suite #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **Azure Secure and Well-Managed Cloud** | N/A | N/A | | **Oracle IT Service Management Suite** | N/A | N/A | #### ServiceNow Apps | Feature | Azure Secure and Well-Managed Cloud | Oracle IT Service Management Suite | |---|---|---| | **ServiceNow Integration** | Not enough data | Not enough data | | **Value** | Not enough data | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | Azure Secure and Well-Managed Cloud | Oracle IT Service Management Suite | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Azure Secure and Well-Managed Cloud** | 7.8/10 | 45 | | **Oracle IT Service Management Suite** | 8.1/10 | 19 | #### Analysis | Feature | Azure Secure and Well-Managed Cloud | Oracle IT Service Management Suite | |---|---|---| | **Threat Detection** | 7.7 (30 reviews) | 7.6 (12 reviews) | #### Platform | Feature | Azure Secure and Well-Managed Cloud | Oracle IT Service Management Suite | |---|---|---| | **Unified Communications Platform** | 7.7 (33 reviews) | 8.0 (16 reviews) | | **Remote Access** | 7.9 (33 reviews) | 7.9 (15 reviews) | | **Asset Tracking** | 7.8 (35 reviews) | 8.2 (15 reviews) | | **IT Knowledge Management** | 8.0 (34 reviews) | 8.0 (17 reviews) | #### Security | Feature | Azure Secure and Well-Managed Cloud | Oracle IT Service Management Suite | |---|---|---| | **Endpoint Protection** | 7.7 (30 reviews) | 8.8 (12 reviews) | | **Disaster Recovery** | 7.6 (31 reviews) | Feature Not Available | | **Service Management** | 8.0 (32 reviews) | Feature Not Available | | **Workflow Management** | 8.0 (33 reviews) | 8.3 (15 reviews) | #### Agentic AI - Enterprise IT Management | Feature | Azure Secure and Well-Managed Cloud | Oracle IT Service Management Suite | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Unique to Azure Secure and Well-Managed Cloud (1):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) --- ## Reviewer Demographics ### By Company Size | Segment | Azure Secure and Well-Managed Cloud | Oracle IT Service Management Suite | |---|---|---| | **Small-Business** | 22.9% | 14.3% | | **Mid-Market** | 21.9% | 20.0% | | **Enterprise** | 55.2% | 65.7% | ### By Industry #### Azure Secure and Well-Managed Cloud - **Information Technology and Services:** 20.8% - **Hospital & Health Care:** 7.3% - **Education Management:** 5.2% - **Financial Services:** 5.2% - **Telecommunications:** 4.2% - **Computer Software:** 3.1% - **Higher Education:** 3.1% - **Human Resources:** 3.1% - **Internet:** 3.1% - **Management Consulting:** 3.1% - **Other:** 41.7% #### Oracle IT Service Management Suite - **Information Technology and Services:** 28.6% - **Computer Software:** 8.6% - **Retail:** 5.7% - **Marketing and Advertising:** 5.7% - **Hospital & Health Care:** 5.7% - **Higher Education:** 5.7% - **Accounting:** 2.9% - **Banking:** 2.9% - **Biotechnology:** 2.9% - **Business Supplies and Equipment:** 2.9% - **Other:** 28.6% --- ## Alternatives ### Alternatives to Azure Secure and Well-Managed Cloud - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4586 reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (439 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (857 reviews) ### Alternatives to Oracle IT Service Management Suite - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (439 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4586 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (857 reviews) - [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews) --- ## Top Discussions ### Azure Secure and Well-Managed Cloud No discussions available for this product. ### Oracle IT Service Management Suite No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/azure-secure-and-well-managed-cloud-vs-oracle-it-service-management-suite)