--- title: Oracle IT Service Management Suite Reviews meta\_title: 'Oracle IT Service Management Suite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how Oracle IT Service Management Suite works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 37 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Oracle IT Service Management Suite Reviews & Product Details Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle IT Service Management Suite Community](https://www.g2.com/products/oracle-it-service-management-suite/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-it-service-management-suite/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Operations Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Operations Management") ServiceNow IT Operations Management 4.4/5(468) ](https://www.g2.com/products/servicenow-it-operations-management/reviews) [ ![EV Reach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EV Reach") EV Reach 4.5/5(432) ](https://www.g2.com/products/ev-reach/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-it-service-management-suite/competitors/alternatives) ## User Insights Average based on 37 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Gina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina G.") GG Gina G. Degree Audit Specialist Higher Education Enterprise (\> 1000 emp.) 7/18/2017 "Oracle Review" 3.5/5 What do you like best about Oracle IT Service Management Suite? It allowed us to do many functions and have a ticket system so that people could contact us for issues regarding audit coding at a university. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? It was not user friendly for instances when I wanted to send a message to multiple people and it had somewhat of an outdated setup when it was pushed through to emails (one of our ticket messages) Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? We are able to identify and record issues related to coding and see where changes may have been made. It helped us to realize how important communication and documentation is on our team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 7/30/2017 Business partner of the seller or seller's competitor, not included in G2 scores. "Oracle Eloqua - get the most from your marketing automaton." 5/5 What do you like best about Oracle IT Service Management Suite? Easy organaise and keep track of leads, marketing campaign and effectiveness. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? The insight se too. Could be improved. The platform interface could be improved as well. Review collected by and hosted on G2.com. Recommendations to others considering Oracle IT Service Management Suite: The big enterprises companies which can afford to invest in multiple Oracle products should use it. Eloqua is not recommended for small companies, because is quite expensive product. Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Oracle Eloqua is the best tool if you want to automate your marketing efforts, especially across the different channels. To analysing the effectiveness of your marketing campaign and to use that information to make necessary changes to increase their impact. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/19/2017 "Solid program" 4/5 What do you like best about Oracle IT Service Management Suite? It is pretty easy to use , lots of online help if you need it and integrates with Microsoft applications. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? It can be a little clunky at times because it doesn't work well with third party programs. Review collected by and hosted on G2.com. Recommendations to others considering Oracle IT Service Management Suite: It is a good program, just make sure you are wanting to use it with Microsoft programs and not third party ones. Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Organization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 12/12/2017 "Simple but good " 5/5 What do you like best about Oracle IT Service Management Suite? Simplicity of the software. Easy to track orders and profit . Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? The training was long and confusing . Not necessary for my job. Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Inventory and profit margins Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/31/2017 "concepts of Service Desk are complete" 2.5/5 What do you like best about Oracle IT Service Management Suite? The services like incident management and configuration management are fulfilled and work made easy. Importantly it is user friendly with simple concepts. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? Sometimes I feel the performance is not good. It hangs when I am looking for any important file. Review collected by and hosted on G2.com. Recommendations to others considering Oracle IT Service Management Suite: Try it once and you will know the difference Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? I have realized that the work made me easy and all in one area. To pull out the reports also tracking the field was much more easier Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/7/2017 "ITSM is complete Solution" 4/5 What do you like best about Oracle IT Service Management Suite? Option to use it with OEM . Consistent & Proactive Approach is used here. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? Software is little heavy from hardware perspective, Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Managing our Customer tickets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kofi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kofi S.") KS Kofi S. EPM & BI Consultant Information Technology and Services Small-Business (50 or fewer emp.) 7/31/2017 "Oracle IT Service Mgt Review" 4.5/5 What do you like best about Oracle IT Service Management Suite? It's a good tool to manage tickets for service requests Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? it's hard to manage the back end system. Review collected by and hosted on G2.com. Recommendations to others considering Oracle IT Service Management Suite: Evaluate as many tools as you can then choose the one that fits you best. Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? We were not able to see and manage the trouble tickets or get them assigned expeditiously. This helped. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in International Affairs](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in International Affairs") AI Verified User in International Affairs Enterprise (\> 1000 emp.) 4/12/2017 "Powerful and versatile" 4.5/5 What do you like best about Oracle IT Service Management Suite? Taking into account that his main rival SQL server has a lot of limitations, I would say that Oracle is the only option if you have to manage big databases with high availability and good performance. Also for Big Data projects I would not consider more options, and I would go for Oracle Exadata. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? Well, it is not a drawback itself but Oracle is big, huge... So be able to control all its areas it requires a lot of effort. In my opinion is better to focus on some areas only (admin or developer or tuning...) Review collected by and hosted on G2.com. Recommendations to others considering Oracle IT Service Management Suite: Big projects require big and trustable solutions. Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Like I said, for big Data projects is the best option. Personally I still don't trust 100% in no-sql solutions, so Oracle is a must. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Radhika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika K.") RK Radhika K. Operations Clerk Marketing and Advertising Enterprise (\> 1000 emp.) 8/22/2017 "Oracle 9i data loss prevention" 5/5 What do you like best about Oracle IT Service Management Suite? Encapsulation is the best feature I like the most with 9i Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? Nothing much I would say to dislike this product Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? Template modifications Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 10/10/2017 "Bring IT and Business together" 2.5/5 What do you like best about Oracle IT Service Management Suite? Integration of IT management tool wirh business systems and processes has more higher higher objective. Review collected by and hosted on G2.com. What do you dislike about Oracle IT Service Management Suite? NA as such.. I have limited usage knowledge on this. Review collected by and hosted on G2.com. What problems is Oracle IT Service Management Suite solving and how is that benefiting you? CRM platform. Has consistent, proactive management of IT landscape. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Oracle IT Service Management Suite? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle IT Service Management Suite ](https://www.g2.com/products/oracle-it-service-management-suite/discussions/new) GU Guest User What is Oracle IT Service Management Suite used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-oracle-it-service-management-suite-used-for) [ View all Discussions ](https://www.g2.com/products/oracle-it-service-management-suite/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/oracle-it-service-management-suite/pricing) Oracle IT Service Management Suite Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba028ad6bf0db22d615af59f2f972e74/microsoft-operations-management-suite.jpg "Product Avatar Image") Microsoft OMS 3.9/5(101) [ Compare Now ](https://www.g2.com/compare/azure-secure-and-well-managed-cloud-vs-oracle-it-service-management-suite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-oracle-it-service-management-suite) ##### ##### Oracle IT Service Management Suite Features Analysis Threat Detection Platform Unified Communications Platform Remote Access Asset Tracking Security Endpoint Protection Workflow Management [ View More Features ](https://www.g2.com/products/oracle-it-service-management-suite/features) ## Work at Oracle? 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