Link copied to clipboard # Oracle Field Service Cloud vs Salesforce Field Service and Operations Comparison - What are their main differences? Share [ Export ](/compare/oracle-field-service-cloud/agentforce-field-service-formerly-salesforce-field-service/export.csv) Oracle Field Service CloudSalesforce Field Service...[+ Add Product](#) Reviews **Oracle Field Service Cloud** [ 4/5(139) ](https://www.g2.com/products/oracle-field-service-cloud/reviews#reviews) **Salesforce Field Service and Operations** [ 4.3/5(1,256) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews#reviews) Pricing **Oracle Field Service Cloud** No pricing available **Salesforce Field Service and Operations** **$165.00** 1 User Per Month ยท Dispatcher **Pricing Insights** from reviews Time to Implement **Oracle Field Service Cloud** Not enough reviews yet **Salesforce Field Service and Operations** 6 months Based on 81 responses Return on Investment **Oracle Field Service Cloud** Not enough reviews yet **Salesforce Field Service and Operations** 14 months Based on 79 responses Perceived Cost **Oracle Field Service Cloud** $$$$$ **Salesforce Field Service and Operations** $$$$$ Average Discount **Oracle Field Service Cloud** Not enough reviews yet **Salesforce Field Service and Operations** 13% ![Oracle Field Service Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Oracle Field Service Cloud") ![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations") G2 offers free advice on this comparison. 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Pros & Cons **Oracle Field Service Cloud** Not enough data **Salesforce Field Service and Operations** [ Ease of Use (109) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886146&qs=pros-and-cons#reviews)[ Scheduling Management (103) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886116&qs=pros-and-cons#reviews)[ Improvement Needed (127) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886786&qs=pros-and-cons#reviews)[ Learning Curve (84) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886215&qs=pros-and-cons#reviews) Integrations **Oracle Field Service Cloud** Not enough data **Salesforce Field Service and Operations** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-s3-glacier.jpg "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_91541061d7a6ccf564a2dde149187831/mulesoft-anypoint-platform.png "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_252cd1d6c5a3504644665074d104abd4/salesforce-crm-dashboards.png "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ View all ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/integrations) Screenshots **Oracle Field Service Cloud** ![Oracle Field Service Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66666/expirable-direct-uploads_2F5110668f-baa6-4b78-bb05-4ad00ea39057_2FFieldService3.jpg) **Salesforce Field Service and Operations** ![Salesforce Field Service and Operations screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/142283/fsl-overview-family-group-_1_.png) Ratings Meets Requirements **Oracle Field Service Cloud** 8.5 8.5112 **Salesforce Field Service and Operations** 8.6 8.6375 Ease of Use **Oracle Field Service Cloud** 8.2 8.2113 **Salesforce Field Service and Operations** 8.3 8.3942 Ease of Setup **Oracle Field Service Cloud** 8.3 8.325 **Salesforce Field Service and Operations** 7.7 7.7805 Ease of Admin **Oracle Field Service Cloud** 8.8 8.825 **Salesforce Field Service and Operations** 8.3 8.3189 Quality of Support **Oracle Field Service Cloud** 8.0 8.0106 **Salesforce Field Service and Operations** 8.6 8.6365 Has the product been a good partner in doing business? **Oracle Field Service Cloud** 8.5 8.524 **Salesforce Field Service and Operations** 8.7 8.7181 Product Direction (% positive) **Oracle Field Service Cloud** 7.0 7.0109 **Salesforce Field Service and Operations** 8.9 8.9365 Features Field Service Management[Hide 118 FeaturesShow 118 Features](javascript:void(0);) 8.2 97 8.8 546 Generative AI AI Text Summarization Not enough data 8.0(won by default) 155 AI Image-to-Text Not enough data 7.5(won by default) 150 Generative AI Not enough data 10.0(won by default) 7 Before the Job Calendar 8.2 61 8.6(won by 0.4) 303 Dispatch 8.4 59 8.7(won by 0.3) 316 Roles 8.8(won by 0.2) 63 8.6 280 Booking 7.7 59 8.5(won by 0.8) 274 (There is a greater than 0.5 difference between this product's rating and its competitors) On the Job Employee Communication 8.4 75 8.5(won by 0.1) 284 Client Notifications 8.1 67 8.5(won by 0.4) 274 Field Sales 7.4 9 8.4(won by 1.0) 226 (There is a greater than 0.5 difference between this product's rating and its competitors) Location 8.3(won by default) 72 Feature Not Available Behavior Monitoring 8.0(won by default) 66 Feature Not Available Customizable Fields Not enough data 6.5(won by default) 40 Alerts/Notifications Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multi-Location Not enough data Not enough data Payment Collection in the Field Not enough data Not enough data After the Job Reports 8.0 76 8.7(won by 0.7) 288 (There is a greater than 0.5 difference between this product's rating and its competitors) Analytics 8.3 72 8.6(won by 0.3) 281 Billing & Invoicing 8.6(won by 0.4) 58 8.2 225 CRM Integrations 8.6 52 8.8(won by 0.2) 253 Third-Party Integrations Not enough data 6.3(won by default) 15 Accounting Integration Not enough data Not enough data QuickBooks Integration Not enough data Not enough data Customizable Reports Not enough data Not enough data Agentic AI - Field Service Management Autonomous Task Execution Not enough data 8.2(won by default) 84 Natural Language Interaction Not enough data 7.9(won by default) 67 Proactive Assistance Not enough data 8.4(won by default) 75 Additional Functionality Work Order Management Not enough data 9.8(won by default) 20 Maintenance Scheduling Not enough data 9.0(won by default) 5 Mobile Access Not enough data 8.2(won by default) 37 Dispatch Management Not enough data 9.7(won by default) 31 Task Scheduling Not enough data 9.0(won by default) 47 Calendar Management Not enough data 8.3(won by default) 15 Asset Tracking Not enough data 9.2(won by default) 6 Technician Management Not enough data 10.0(won by default) 5 Status Tracking Not enough data 10.0(won by default) 13 Real-Time Data Not enough data 9.4(won by default) 17 Workflow Management Not enough data 7.5(won by default) 10 Inventory Management Not enough data 9.0(won by default) 5 Routing Not enough data 10.0(won by default) 10 Resource Allocation Not enough data 10.0(won by default) 9 Scheduling Not enough data 9.3(won by default) 57 Workforce Management Not enough data 10.0(won by default) 6 Activity Tracking Not enough data 10.0(won by default) 5 Data Capture and Transfer Not enough data 8.2(won by default) 11 Route Optimization Not enough data 10.0(won by default) 10 Offline Access Not enough data 8.3(won by default) 6 Real-Time Updates Not enough data 9.3(won by default) 14 Job Tracking Not enough data 10.0(won by default) 7 Automated Scheduling Not enough data 9.0(won by default) 20 Workflow Automation Not enough data 9.2(won by default) 13 Checklists Not enough data Not enough data Parts Management Not enough data Not enough data Service History Not enough data Not enough data Residential Properties Not enough data Not enough data Vendor Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Purchase Order Management Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Job Management Not enough data Not enough data Preventive Maintenance Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Commercial Properties Not enough data Not enough data Historical Reporting Not enough data Not enough data Contract/License Management Not enough data Not enough data Customer Database Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Activity Dashboard Not enough data Not enough data Facility Scheduling Not enough data Not enough data Inspection Management Not enough data Not enough data Predictive Maintenance Not enough data Not enough data Forms Management Not enough data Not enough data Chatbot Not enough data Not enough data Documentation Management Not enough data Not enough data File Storage Not enough data Not enough data Electronic Signature Not enough data Not enough data Self Service Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data GPS Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Drag & Drop Not enough data Not enough data Quotes/Estimates Not enough data Not enough data CRM Not enough data Not enough data Online Time Clock Not enough data Not enough data Contact Database Not enough data Not enough data Productivity Analysis Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Branding Not enough data Not enough data Price and Cost Calculations Not enough data Not enough data Performance Management Not enough data Not enough data Equipment Tracking Not enough data Not enough data Time Tracking Not enough data Not enough data Data Synchronization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Location Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Chat/Messaging Not enough data Not enough data Knowledge Management Not enough data Not enough data Electronic Payments Not enough data Not enough data Customer History Not enough data Not enough data Inventory Control Not enough data Not enough data Performance Metrics Not enough data Not enough data Project Management Not enough data Not enough data Client Portal Not enough data Not enough data Driver ETA Not enough data Not enough data Customer Management Not enough data Not enough data Reminders Not enough data Not enough data Work Order Creation Not enough data Not enough data Equipment Maintenance Not enough data Not enough data Data Import/Export Not enough data Not enough data Search/Filter Not enough data Not enough data Recurring Appointments Not enough data Not enough data Contractor Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data User Insights Reviewers' Company Size [![Oracle Field Service Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Oracle Field Service Cloud")](https://www.g2.com/products/oracle-field-service-cloud/reviews) Oracle Field Service Cloud Small-Business(50 or fewer emp.) 23.2% Mid-Market(51-1000 emp.) 28.8% Enterprise(\> 1000 emp.) 48.0% [![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations")](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) Salesforce Field Service and Operations Small-Business(50 or fewer emp.) 22.2% Mid-Market(51-1000 emp.) 42.0% Enterprise(\> 1000 emp.) 35.8% Small-Business (50 or fewer emp.) 23.2% 22.2% Mid-Market (51-1000 emp.) 28.8% 42.0% Enterprise (\> 1000 emp.) 48.0% 35.8% Reviewers' Industry [![Oracle Field Service Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Oracle Field Service Cloud")](https://www.g2.com/products/oracle-field-service-cloud/reviews) Oracle Field Service Cloud Hospital & Health Care 8.0% Retail 7.2% Consumer Services 6.4% Higher Education 4.8% Telecommunications 4.0% Other 69.6% [![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations")](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) Salesforce Field Service and Operations Information Technology and Services 9.7% Manufacturing 8.2% Consulting 5.0% Computer Software 4.6% Hospital & Health Care 4.5% Other 68.0% FAQs ## Oracle Field Service Cloud vs Salesforce Field Service... FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Oracle Field Service Cloud vs Agentforce Field Service...? Agentforce Field Service... stands out for its higher G2 rating, larger review volume, and stronger Quality of Support score, while Oracle Field Service Cloud is noted for its advanced customization and behavior monitoring capabilities. | | [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) | [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.0/5 (139 reviews) | 4.4/5 (1049 reviews) | | Largest Segment | Enterprise | Mid-Market | | Ease of Setup score | 8.3 | 7.8 | | Quality of Support score | 8.0 | 8.5 | | Top Reviewer-Cited Strength | Advanced customization and automation | Ease of use (63 all-time mentions) | ### How do the pricing models of Oracle Field Service Cloud and Agentforce Field Service... compare? Agentforce Field Service... is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Oracle Field Service Cloud. - **Oracle Field Service Cloud:** Reviewers frequently mention that the price is high and that the value is tied to its quality and advanced features. - **Agentforce Field Service...:** In recent reviews, many note that while the platform can be expensive, the automation and productivity improvements justify the investment for larger teams. - **Switching reasons:** Reviewers cite the need for automation, improved scheduling, and integration with Salesforce as key reasons for choosing Agentforce Field Service... over alternatives. ### What are the best alternatives to Oracle Field Service Cloud and Agentforce Field Service...? The top 3 alternatives to Oracle Field Service Cloud and Agentforce Field Service... are Jobber, IFS Cloud, and Skedulo. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) | 4.0/5 (139 reviews) | Enterprise | High price, advanced features | Advanced customization and automation | | [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5 (1049 reviews) | Mid-Market | Expensive for small teams, strong automation value | Ease of use (63 all-time mentions) | | [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526 reviews) | Small-Business | โ€” | User-friendly for small businesses | | [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) | 4.0/5 (273 reviews) | Mid-Market | โ€” | Comprehensive field service management | | [Skedulo](https://www.g2.com/products/skedulo/reviews) | 4.1/5 (422 reviews) | Mid-Market | โ€” | Real-time scheduling and mobile workforce support | ### Which Field Service Management features should I prioritize when comparing Oracle Field Service Cloud and Agentforce Field Service...? Buyers should prioritize scheduling and dispatch automation, ease of use, integration capabilities, mobile workforce support, and location tracking when comparing Oracle Field Service Cloud and Agentforce Field Service.... - **Scheduling and Dispatch Automation:** Agentforce Field Service... is frequently praised for intelligent scheduling and AI-driven dispatching, with 63 all-time mentions for ease of use. - **Ease of Use:** Agentforce Field Service... scores 8.4, while Oracle Field Service Cloud scores 8.2. - **Integration Capabilities:** Agentforce Field Service... is highlighted for its integration with Salesforce CRM and Data Cloud. - **Mobile Workforce Support:** Both products are noted for mobile app functionality, but Agentforce Field Service... receives more recent praise for offline access and real-time updates. - **Location Tracking:** Oracle Field Service Cloud uniquely lists Location as a feature, supporting advanced tracking needs. ### What are the pros and cons of Oracle Field Service Cloud vs Agentforce Field Service...? Agentforce Field Service... is strongest in ease of use and automation, while Oracle Field Service Cloud is noted for advanced customization and behavior monitoring. - **Oracle Field Service Cloud strengths:** Advanced customization and automation, behavior monitoring, and robust integration with other Oracle systems. - **Oracle Field Service Cloud trade-offs:** High price, complex system that can be intimidating for new users, and occasional slow performance or system crashes. - **Agentforce Field Service... strengths:** Ease of use (63 all-time mentions), intelligent scheduling and dispatch, strong integration with Salesforce CRM, and automation that reduces manual work. - **Agentforce Field Service... trade-offs:** High implementation complexity, steep learning curve, expensive for small businesses, and mobile app performance issues in low-connectivity areas. ### Is Oracle Field Service Cloud or Agentforce Field Service... better for small businesses? Jobber is the top alternative for small businesses, but between Oracle Field Service Cloud and Agentforce Field Service..., Agentforce Field Service... is better suited for mid-market organizations, while Oracle Field Service Cloud is more enterprise-focused. - **Oracle Field Service Cloud:** Largest segment is Enterprise, with reviewers noting the system can be complex and intimidating for smaller teams. - **Agentforce Field Service...:** Largest segment is Mid-Market, with reviewers highlighting automation and ease of use, but also noting high costs and complexity for small businesses. ### Which Field Service Management platform has better integrations? Agentforce Field Service... is favored for integrations, especially with Salesforce CRM and Data Cloud. - **Oracle Field Service Cloud:** Reviewers mention robust integration with other Oracle systems, but no specific third-party integration counts are cited. - **Agentforce Field Service...:** Reviewers consistently highlight integration with Salesforce CRM and Data Cloud as a core strength, enabling unified data and workflow management. ### How do Oracle Field Service Cloud and Agentforce Field Service... compare on customer support? Agentforce Field Service... leads on Quality of Support with a 0.5-point advantage over Oracle Field Service Cloud (8.5 vs 8.0). - **Oracle Field Service Cloud:** Reviewers describe support as knowledgeable and helpful, though some mention slow response times and challenges with complex issues. - **Agentforce Field Service...:** Reviewers consistently praise the support team for responsiveness and expertise, especially for advanced configurations and troubleshooting. ### Which is easier to implement, Oracle Field Service Cloud or Agentforce Field Service...? Oracle Field Service Cloud scores higher on Ease of Setup (8.3 vs 7.8), indicating a smoother implementation experience compared to Agentforce Field Service.... - **Oracle Field Service Cloud:** Reviewers note that while the platform is large and can be intimidating, setup is generally straightforward with proper training and preparation. - **Agentforce Field Service...:** Reviewers frequently mention a steep learning curve, complex initial setup, and the need for experienced Salesforce administrators for advanced configurations. ### Which product has better Location? Oracle Field Service Cloud is the only product with Location as a listed feature. - **Oracle Field Service Cloud:** Location is a supported feature, with reviewers citing advanced tracking and routing capabilities. - **Agentforce Field Service...:** Location is not listed as a feature, though reviewers mention real-time technician tracking and route optimization as strengths. Alternatives **Oracle Field Service Cloud Alternatives** ![IFS Cloud ERP](https://images.g2crowd.com/uploads/product/hd_favicon/b77366046a60abe4f1ffc70d7fb6f492/ifs-cloud-erp.svg "IFS Cloud ERP") [ IFS Cloud ERP ](/products/ifs-cloud-erp/reviews) ![Dynamics 365 Field Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Dynamics 365 Field Service") [ Microsoft Dynamics 365 Field Service ](/products/dynamics-365-field-service/reviews) ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") [ ServiceTitan ](/products/servicetitan/reviews) ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") [ Jobber ](/products/jobber/reviews) **Salesforce Field Service and Operations Alternatives** ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") [ Jobber ](/products/jobber/reviews) ![Skedulo](https://images.g2crowd.com/uploads/product/hd_favicon/f855a4bd2fe756e723eb09f2dc770388/skedulo.svg "Skedulo") [ Skedulo ](/products/skedulo/reviews) ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") [ ServiceTitan ](/products/servicetitan/reviews) ![IFS Cloud ERP](https://images.g2crowd.com/uploads/product/hd_favicon/b77366046a60abe4f1ffc70d7fb6f492/ifs-cloud-erp.svg "IFS Cloud ERP") [ IFS Cloud ERP ](/products/ifs-cloud-erp/reviews)