The outlook of the workstation is significantly better than other cloud and work spaces. Review collected by and hosted on G2.com.
I found it difficult to navigate as a first time user. Review collected by and hosted on G2.com.
Able to customize to your business needs. Easy to use routing. Communicates well with the mobile and the service system. Review collected by and hosted on G2.com.
Some things are very manual and would like to have a quick solution for some manual processes. Ex locking routed time windows all at once. Review collected by and hosted on G2.com.
It is somewhat organized, I appreciate being able to find the incidents I need fast and without too much work. Review collected by and hosted on G2.com.
However, having to submit incidents is a different story, very time consuming. Review collected by and hosted on G2.com.
Ease of access, and very stable. Very user friendly. Review collected by and hosted on G2.com.
There isn’t anything I can find that I dislike. Review collected by and hosted on G2.com.
It is great for capturing our complaints from our customers. I use it all day long!!!! Review collected by and hosted on G2.com.
my Company has not updated the software for over two years. Every now and then we have to shut down and restart the program when things go wonky. Review collected by and hosted on G2.com.
I love that my company has switched to this program to cut down on using multiples tabs to use our tools. Review collected by and hosted on G2.com.
My company has just switched over from Cisco to Oracle a month ago and it has been a headache. My computer has been slower than ever and even freezes. All because they have decided to pour every source of help and features into one program with hundreds of employees using it every hour. Review collected by and hosted on G2.com.
Everything is in one spot. I love that I don’t have to open a million things. Review collected by and hosted on G2.com.
Shuts down sometimes and regularly has to be updated Review collected by and hosted on G2.com.
OFSC was a great product for me to use, when it worked. We used to schedule our daily service tickets out. All of the customers information was uploaded and easily accessible. Same with the job details and the products used. We also had the ability to track, in real time, our drive. This helped provide timeline updates on the fly. Review collected by and hosted on G2.com.
There would be several times where the software would not load all the client details correctly. Or at all.. Now, this could have been a hardware issue (with the tablet) however it happened to several other techs as well. That, along with the fact that sometime we couldn't manually enter details from the tech end into the software (or make changes) was kinda odd. We would have to call in. Review collected by and hosted on G2.com.
The layout is pretty basic but it does what it needs to do in terms of a communication platform.... it also filters to the tee. Review collected by and hosted on G2.com.
Nothing really a great software to use for communicating with clients Review collected by and hosted on G2.com.
I like the security that is offered. I also enjoy the line of communication featured. Review collected by and hosted on G2.com.
I really enjoy the service, great way to keep information about location and ways of communicating. Review collected by and hosted on G2.com.
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