--- title: Oracle Field Service Cloud Reviews meta_title: 'Oracle Field Service Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 139 reviews by the users' company size, role or industry to find out how Oracle Field Service Cloud works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 139 scale: '5' date_modified: '2026-09-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Oracle Field Service Cloud Reviews & Product Details

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Value at a Glance

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Average based on 139 real user reviews.

Perceived Cost

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Oracle Field Service Cloud Reviews (139)

Reviews

Oracle Field Service Cloud Reviews (139)

4.0
139 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and user-friendly interface of Oracle Field Service Cloud, highlighting its ability to streamline workflows and integrate seamlessly with other Oracle systems. Many appreciate how it simplifies data access and enhances productivity, although some note that it can experience slowness during peak usage.
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Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Oracle user"
4/5
What do you like best about Oracle Field Service Cloud?

It is intuitive, once you understand the process flow. We run a program that integrates SAP with Oracle. When order programs are being updated, Oracle is constantly running in the background. This keeps routine processes such as invoicing simple and continuous. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

If you make a mistake, it isn't easy to correct. Due to the multi layer process, automation can quickly cause errors. Review collected by and hosted on G2.com.

Hana P C.
HC
Hana P C.
Registered Nurse
Hospital & Health Care
Small-Business (50 or fewer emp.)
"Oracle Review"
3.5/5
What do you like best about Oracle Field Service Cloud?

Organized, easy to use display and functions Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Slow to open application, some trouble shooting issues Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Optimization in Field Service"
4/5
What do you like best about Oracle Field Service Cloud?

I love the mobility aspect. It’s great to have this to use in an easy mobile app. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

I wish you could easily import things from all platforms to the Cloud Review collected by and hosted on G2.com.

JC
Josh C.
Delivery Driver
Enterprise (> 1000 emp.)
"ok product"
5/5
What do you like best about Oracle Field Service Cloud?

the ease of use is real. I like the flow that it has and the connection is on par Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

there is nothing I dislike about the service itself. the customers aren't the greatest Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"HBO NOW CUSTOMER SUPPORT"
5/5
What do you like best about Oracle Field Service Cloud?

it organizes the customers information really well and is very organized and neat. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

it gets very slow when a customer calls in, it takes a second for the search engine to pop up. Review collected by and hosted on G2.com.

Tiana S.
TS
Tiana S.
Independent Beauty Consultant
Consumer Electronics
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Oracle Field"
5/5
What do you like best about Oracle Field Service Cloud?

I love that it’s a system that is very simple to adjust and never have trouble following it. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

There is nothing that I dislike about Oracle at all I love everything about it Review collected by and hosted on G2.com.

Verified User in Furniture
IF
Verified User in Furniture
Mid-Market (51-1000 emp.)
"Up and zooming"
5/5
What do you like best about Oracle Field Service Cloud?

New. Innovative. Up and coming. Easy. Good for Manufacturing Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Nothing it's a great program. Still learning to use it. Review collected by and hosted on G2.com.

LJ
Leah J.
Customer Service Representative
Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Oracle"
5/5
What do you like best about Oracle Field Service Cloud?

I like how simple it is to use. Easy for customers too. I liked switching the little icons to make it personal to use. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

When you have to log in a million times or it was down was the worst. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"newer user"
2.5/5
What do you like best about Oracle Field Service Cloud?

what I like best is you are able to assign different roles that keep the usage of users organized and protected. I also like that you can track under system information Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

I also dislike the roles at times because you have to switch back and forth so much Review collected by and hosted on G2.com.

Khadijah W.
KW
Khadijah W.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Awesome software"
5/5
What do you like best about Oracle Field Service Cloud?

Easy to use system for data entry and check processing Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

The many steps you have to go through to complete a check Review collected by and hosted on G2.com.

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What is Oracle Field Service Cloud used for?

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