OpenWrench Reviews & Product Details

OpenWrench is a top-of-the-line facilities communication and management platform designed to centralize, streamline, and elevate how multi-location businesses handle repairs, maintenance, vendors, and internal teams. At its core, OpenWrench is built around communication. It connects store teams, internal technicians, third-party vendors, facilities managers, and accounting departments in one unified system so everyone can see what is happening, respond quickly, and stay aligned. Rather than relying on emails, phone calls, spreadsheets, and disconnected systems, OpenWrench creates a single source of truth for all facilities activity. The platform enables real-time communication directly within work orders, including messaging, tagging teammates, and sharing photos and video from any device. This reduces miscommunication, speeds up approvals, and ensures that issues are clearly documented. From the moment a problem is reported to the time an invoice is paid, every step is visible and trackable. Beyond communication, OpenWrench delivers comprehensive issue tracking across all locations. Staff can report facilities or IT problems from their phone or computer, and work orders are automatically routed to internal technicians or preferred vendors. The full lifecycle of each job is tracked, providing complete visibility into status, response times, and performance. Planned maintenance functionality allows organizations to automatically generate and dispatch recurring work orders for preventive services such as HVAC inspections, refrigeration checks, or plumbing maintenance. This helps reduce emergency breakdowns and extend equipment lifespan. The asset management module creates a structured database of equipment, including model and serial numbers, warranty status, and service history. Site inspections allow customizable walkthrough checklists to be assigned internally or to vendors. Vendor management tools track service provider performance, while proposal routing and invoice submission features streamline larger projects and payment workflows. Robust analytics transform work order and invoice data into actionable insights, helping leadership reduce costs and improve operational efficiency. OpenWrench is an all-in-one solution for every facilities need. It is a powerful communication engine combined with enterprise-level maintenance management tools, designed to keep locations running smoothly, teams connected, and costs under control.

Seller

OpenWrench

Discussions

OpenWrench Community

Languages Supported

English

Solution Type

Best-of-Breed

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

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Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

9/3/2026

"Can readily track scope of work being conducted on equipment and building assets and parts inventory"

5/5

What do you like best about OpenWrench?

Can add Assets and inventory parts with photos. Can see multiple locations from the same portal. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

No option at the moment for a parts inventory cycle count program Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for the great feedback! We’re glad OpenWrench is helping your team manage assets, inventory, technician labor hours, and multiple locations all in one place.

We also appreciate the feedback on inventory cycle counting—hearing how your team would use features like this helps us continue improving the platform!

Verified User in Health, Wellness and Fitness

7/16/2026

"this is an amazing platform in stream lining all our maintenance issues."

5/5

What do you like best about OpenWrench?

The QR code scan and the AI platform everything is fantastic. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

So far there is nothing that I do not like about open wrench. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the QR code scanning and AI features, and that OpenWrench is helping streamline your maintenance operations and vendor management. It's especially rewarding to know the platform is making a meaningful difference for your team!

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

Originally submitted 5/2/2025

"Customizable Solution with Minor Improvements Needed"

5/5

What do you like best about OpenWrench?

I appreciate that OpenWrench is customizable, which allows us to tailor it to meet our specific needs for managing work orders across all of our facilities efficiently. The owners truly care about continuously enhancing the platform, which instills confidence that the service will keep improving in ways that benefit the users directly. I also value the control over user access, which ensures that we can manage who has the necessary permissions within the system. Additionally, the initial setup was quite easy, which helped us get started without complications. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

I wish that when scheduling a work order, the lead tech and others would automatically populate based on the routing assignments. Currently, I have to manually select the techs every time for each location, which used to be automatic but stopped working, requiring me to choose the lead tech and others every time. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

11/19/2025

"Efficient Communication and Top-Notch Support for Maintenance Teams"

4.5/5

What do you like best about OpenWrench?

I appreciate how this app allows me to communicate efficiently with my maintenance and repair team, whether the issue is urgent or not. I find it very useful to be able to enter model and serial numbers for each piece of equipment, as well as track expenses associated with them. The option to upload pictures, PDFs, and other important documents directly into the app is helpful, both for maintenance or repair tasks and for storing general information about each item. Additionally, customer support has been excellent—Stacy is always available and responds promptly whenever I need assistance. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

The app has experienced occasional outages. Although these were resolved promptly, they can still create problems. Review collected by and hosted on G2.com.

What problems is OpenWrench solving and how is that benefiting you?

The app helps me keep up with ongoing issues in my facility. It automatically sends email notifications to the appropriate people, which streamlines our communication. In the future, we plan to use the app to monitor equipment expenses, making it easier to determine when replacements are needed. Review collected by and hosted on G2.com.

Mary A.

PA Realtor

Mid-Market (51-1000 emp.)

4/27/2026

"User-Friendly and Quick, Boosts Maintenance Management"

5/5

What do you like best about OpenWrench?

I find OpenWrench very easy to use and user-friendly. It's quick and has very few glitches, which makes my life much easier. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

One area that could be improved is the locations screen. It would be helpful if I could click on a work order directly from the location screen. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for the kind words—we’re so glad to hear that you’re finding OpenWrench easy to use, fast, and reliable. That’s exactly the experience we aim to deliver, so it’s great to know it’s making your day-to-day easier.

We also really appreciate the feedback on the locations screen. Being able to "create work orders" from there is a great suggestion and makes a lot of sense from a workflow standpoint. I’ll be sure to share this with our product team for consideration.

Thanks again for taking the time to share your experience—we truly value your input!

Verified User in Health, Wellness and Fitness

7/17/2026

"Orangetheory OpenWrench Review"

4.5/5

What do you like best about OpenWrench?

I love that OpenWrench is quick and easy to use! User friendly! Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

There is not much that I dislike about open wrench. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for your kind review! We're so glad to hear you find OpenWrench quick, easy to use, and user-friendly. It's great to know that having everything in one place—and the convenience of the mobile app—has been helpful for managing equipment issues. We truly appreciate your feedback and your support!

Verified User in Retail

6/22/2026

"Exactly What We Were Looking For"

5/5

What do you like best about OpenWrench?

OpenWrench let's me keep control of work, costs, and asset tracking. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

OpenWrench has so far been able to build anything I thought it may have been lacking. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you so much for the kind review! We're thrilled to hear that OpenWrench is helping you stay on top of work orders, costs, and asset tracking while providing the transparency your team needs. We truly appreciate your partnership and feedback, and we're always here if there's anything we can do to make your experience even better.

George G.

Director, Facilities, Construction & Environmental Health and Safety

Mid-Market (51-1000 emp.)

5/9/2025

"Looking for the perfect CMMS solution that doesn't cost a small fortune?"

5/5

What do you like best about OpenWrench?

I've worked with various Computerized Maintenance Management Systems (CMMS) of varying sizes and complexity in the past. I knew exactly what I wanted when I began my search for a CMMS that would be deployed in a multi-site retail start-up environment. I came across OpenWrench, introduced it to my team, and off we went. We have been using it for the last six years. I like this app as it allows for growth, flexibility, customization and the customer support has always been exceptional. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

The only thing I dislike about OpenWrench is that I didn't find it sooner to deploy than I did. Review collected by and hosted on G2.com.

What problems is OpenWrench solving and how is that benefiting you?

It allows our end-users to submit work orders for issues they may be experiencing. It's also been an asset to our team who manages all of our facilities across our portfolio by having the ability to schedule PMs and keep on top of maintenance. We've discussed the possibility of expanding it across the organization and create a section where teammates can request IT related requests not just facilities requests. The breadth of the app is endless as are the possibilities that it can help solve. Review collected by and hosted on G2.com.

George V.

Senior National Manager Building Operations

Mid-Market (51-1000 emp.)

7/1/2025

"Facility Maintenance game changer"

5/5

What do you like best about OpenWrench?

The simplicity of OpenWrench and how easy it is for my team to use. The OpenWrench team is also very receptive to any feedback or suggestions and has implemented many changes that we have suggested. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

I would like the OpenWrench Service app to be optimized for iPads as it is currently not and my Technicians primarily use iPads to access OpenWrench. Review collected by and hosted on G2.com.

Jesse L.

12/13/2025

"Simplified Facilities Management with OpenWrench"

4.5/5

What do you like best about OpenWrench?

I like the easy-to-use dashboards and that I can dispatch contractors directly from the app. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

I dont lile the monthly fee Review collected by and hosted on G2.com.