What is OpenText ZENworks Service Desk, and what problem is it built to solve?

OpenText ZENworks Service Desk gives employees a central place to submit service requests and helps teams manage IT issues without relying on scattered calls and follow-ups.

What company sizes is OpenText ZENworks Service Desk designed for?

OpenText ZENworks Service Desk is designed for teams of all sizes.

What support options are available, and is live/human support included?

Support is available through chat, email/help desk, and phone support.

What training resources are available to help teams get started?

Training resources include: Documentation Videos Webinars

OpenText ZENworks Service Desk Reviews 2026: Details, Pricing, & Features

Verified User in Higher Education

Enterprise (> 1000 emp.)

12/15/2017

"great resource for IT"

5/5

What do you like best about OpenText ZENworks Service Desk?

The system lets us employees submit service requests in a central location, and it takes a lot of the "running around" out of the equation. If we use it right, then the amount of time that we spend having to deal with IT problems is greatly diminished, and that means that I am much more productive. Review collected by and hosted on G2.com.

What do you dislike about OpenText ZENworks Service Desk?

Well, it's a really good product, lots of good features, but I think that the learning curve is a little steeper than I would like, but once you get it down it's really intuitive. I would like to see it be a touch more user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText ZENworks Service Desk:

I would just be sure that you actually use it instead of trying to call IT, because that really just clogs up the system. I've noticed that they are much faster responding to my problems when I use the Microfocus service desk and not just try to call them and troubleshoot things. Review collected by and hosted on G2.com.

What problems is OpenText ZENworks Service Desk solving and how is that benefiting you?

The problems that I solved I guess are that we have a centralized location where we have a productive, responsive service environment that gets our problems solved faster. More time doing stuff I need to do and less time worrying about IT problems. I guess I don't have a lot of IT problems, but this helps it go faster regardless. Review collected by and hosted on G2.com.