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OpenText Fax (RightFax) Reviews & Product Details

OpenText™ RightFax is a centralized fax server solution that provides the best foundational platform for secure faxing capabilities across an entire organization. As the most powerful fax server in the industry, organizations leverage RightFax to build a robust communication ecosystem that is integrated and automated to reduce risk, enable compliance, and accelerated time to revenue. RightFax integrates fax with email, desktop, and document management applications, and enables high-volume, automated fax delivery from CRM, ERP, ECM, vertical and other host applications. When you need to integrate fax with applications that control your business processes, RightFax is the fax server that accelerates the speed at which you do business.

Seller

OpenText

Discussions

OpenText Fax (RightFax) Community

Product Description

OpenText RightFax Fax Server is a network fax server solution that automates time-intensive manual paper-driven processes by integrating them with your business applications to help you manage productivity.

Overview by

Melissa Borutski

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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OpenText Fax (RightFax) Media

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Catherine R.

Office Manager

Mid-Market (51-1000 emp.)

7/23/2024

"Unreasonable billing practices"

0.5/5

What do you like best about OpenText Fax (RightFax)?

The service was fine when we had it. The service was no longer needed when we switched EHR systems. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

There are several issues that we encountered throughout our time with OpenText RightFax. It was impossible to get clear communication and responses. We did not know who our account contact was so we spent lots of time emailing other individuals without success. When it came time to close our account, they continued to bill us in error. They have been unreasonable and unresponsive in order to get the issues resolved. Beware that you may be billed and unable to contest the incorrect billing practices. Review collected by and hosted on G2.com.

Johnedel M.

Ruby on Rails Engineer (Formerly Hubmind)

Small-Business (50 or fewer emp.)

12/17/2022

"G2 Review"

3.5/5

What do you like best about OpenText Fax (RightFax)?

I think user experience is really good on the platform it is very friendly to end user and the real time updating of the progress bar. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

Not dislike, but just adding the ux design to a modern concept would be better Review collected by and hosted on G2.com.

Verified User in Utilities

Enterprise (> 1000 emp.)

10/29/2022

"Digital Fax Solution"

5/5

What do you like best about OpenText Fax (RightFax)?

One of the best product for paperless fax that can be seamlessly integrated with digital and traditional analog fax machines and VOIP. Used this product extensively for handling high volume of incoming and outgoing faxes. Paper faxes converted to electronic documents can be easily ingested into various business processes managed in enterprise applications like OpenText Content Server, OpenText Archive Center, IBM FileNet, IBM Lotus Notes, Microsoft Exchange Server etc. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

Not so widely used, hence you may find difficulties in finding enough documentation and sometimes finding the proper support from vendor. Review collected by and hosted on G2.com.

Fahad Z.

Business Technology Consultant

Small-Business (50 or fewer emp.)

12/16/2022

"I feel relax and happy while using fantastic app with all Modern & Legacy integration."

5/5

What do you like best about OpenText Fax (RightFax)?

Modern & Legacy integration. Systems Contact Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

Nothing right now , i didnt found any error Review collected by and hosted on G2.com.

Brian C.

Senior Infrastructure Engineer

Enterprise (> 1000 emp.)

6/24/2021

"RightFax is a dependable and reliable EFax solution"

4/5

What do you like best about OpenText Fax (RightFax)?

RightFax just works, it's very flexible in its feature set and is compatible with most business needs. Our users have easily picked up the software with little to no training, and administrating the software is very hands-off after the initial setup. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

As with many software vendors, their support is less than stellar. On multiple occasions, we have seen closed tickets or lack of response to tickets being opened. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Fax (RightFax):

RightFax is one of the cheapest fax solutions out there, and with Fax being a dying breed, cost is what it is all about. Review collected by and hosted on G2.com.

What problems is OpenText Fax (RightFax) solving and how is that benefiting you?

A robust Efax solution at a reasonable price was our reason to go with RightFax. This has allowed us to continue business with vendors who utilize fax, without the need for traditional fax lines and machines. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

2/5/2019

"Great Way to Fax"

5/5

What do you like best about OpenText Fax (RightFax)?

The simplicity of clicking print and picking the RightFax printer is great. You no longer need to go to the fax machine, punch in the correct numbers and then hope it gets to the right place. With rightfax you can check to see what the status of the fax is throughout the whole process. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

There is not really anything I do no like about it. Sometimes I have to restart the print spooler on services to get it to go, but I believe that is an Windows issue. Review collected by and hosted on G2.com.

Jennifer B.

Help Desk Analyst

Law Practice

Mid-Market (51-1000 emp.)

10/30/2018

"Great product!"

5/5

What do you like best about OpenText Fax (RightFax)?

Ease of implementation and high level of support. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

We have zero issues with the software. The implementation went smoothly and we have not had any outages. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Fax (RightFax):

It does take some manual setup. However, the implementation was easy and there were multiple levels of support provided to step us through the setup process. Review collected by and hosted on G2.com.

What problems is OpenText Fax (RightFax) solving and how is that benefiting you?

The ability to host as many fax numbers as we want and the ability to get rid of our POTS lines. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Enterprise (> 1000 emp.)

11/12/2018

"Rightfax review"

4.5/5

What do you like best about OpenText Fax (RightFax)?

It is very user friendly and it makes faxing very easy. We can also add it to our large fax machine and we can fax right from there. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

It does not like to send faxes all the time, and will get conversion errors. Review collected by and hosted on G2.com.

Jeremy B.

System Engineer

Hospital & Health Care

Enterprise (> 1000 emp.)

12/28/2017

"RightFax Cloud based faxing has streamlined our workflows"

4/5

What do you like best about OpenText Fax (RightFax)?

Reliable & Secure cloud based faxing solution. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

Delegation Management is difficult without purchasing an additional module which in my opinion, should be included in purchasing the RightFax product. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Fax (RightFax):

Consider 3rd party cloud services like Sencore to use in conjunction with RightFax server as I have found it to be more reliable than the OpenText cloud service. Also consider sticking to v10.5 instead of going to 10.6 unless you need features that are not available in 10.5. Our 3rd party services support has steered us away from upgrading as they are seeing unreliability on the latest version. Exucom brings a wealth of knowledge to the implementation and support process and I highly recommend working with them to roll out your faxing solution. Review collected by and hosted on G2.com.

What problems is OpenText Fax (RightFax) solving and how is that benefiting you?

Eliminate legacy fax machines and associated costs for paper, ink and repairs. Streamline workflows by using APIs between RightFax and OnBase document imaging to associate medical documents with a patient's electronic medical record. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/26/2018

"RightFax "

3/5

What do you like best about OpenText Fax (RightFax)?

I like that there are plenty of options to sort and classify faxes. It is easy to receive, view and send faxes. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

I wish there was an easier way to route a fax back to the original sender with a note. It would also be nice if there was a pop-up or some sort of indication when a new fax was received. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Fax (RightFax):

If you'd like to eliminate a lot of paper waste at your company, I would highly recommend it! Review collected by and hosted on G2.com.

What problems is OpenText Fax (RightFax) solving and how is that benefiting you?

It has been a relief to not have to deal with paper faxes printing all the time! Now we can print what we want and control our paper output. Review collected by and hosted on G2.com.