Link copied to clipboard # Documo vs OpenText Fax (RightFax) Comparison - What are their main differences? Share [ Export ](/compare/documo/opentext-fax-rightfax/export.csv) DocumoOpenText Fax (RightFax)[+ Add Product](#) Pricing **Documo** Free Trial **Free Trial** · Free Trial **OpenText Fax (RightFax)** No pricing available **Pricing Insights** from reviews Time to Implement **Documo** 1 month Based on 9 responses **OpenText Fax (RightFax)** Not enough reviews yet Return on Investment **Documo** 5 months Based on 9 responses **OpenText Fax (RightFax)** Not enough reviews yet Perceived Cost **Documo** $$$$$ **OpenText Fax (RightFax)** $$$$$ Average Discount **Documo** 8% **OpenText Fax (RightFax)** Not enough reviews yet **Pros & Cons** from reviews **Documo** [ Faxing Services (40) ](https://www.g2.com/products/documo/reviews?filters%5Bsentiment_snippet%5D=1370504&qs=pros-and-cons#reviews)[ Ease of Use (35) ](https://www.g2.com/products/documo/reviews?filters%5Bsentiment_snippet%5D=1370897&qs=pros-and-cons#reviews)[ Fax Issues (17) ](https://www.g2.com/products/documo/reviews?filters%5Bsentiment_snippet%5D=1370544&qs=pros-and-cons#reviews)[ Limitations (6) ](https://www.g2.com/products/documo/reviews?filters%5Bsentiment_snippet%5D=1370534&qs=pros-and-cons#reviews) **OpenText Fax (RightFax)** Not enough data Integrations **Documo** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26a36ff90ece226005842d37a1763a77/athenahealth-revenue-cycle-services.jpg "Product Avatar Image") athenahealth Revenue Cycle... ](https://www.g2.com/products/athenahealth-revenue-cycle-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9b832fe9bb15e5e18b6852a303b57d40/box.jpg "Product Avatar Image") Box ](https://www.g2.com/products/box/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_20c010d5090054533c1b561ee4a019f9/dropbox.png "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/google-google.jpeg "Product Avatar Image") Google ](https://www.g2.com/products/google-google/reviews)[ View all ](https://www.g2.com/products/documo/integrations) **OpenText Fax (RightFax)** Not enough data Screenshots **Documo** ![Documo screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1851503/1-document-intake-queue.jpg) **OpenText Fax (RightFax)** ![OpenText Fax (RightFax) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/74005/expirable-direct-uploads_2F9527ef5f-83d4-4290-83f1-84f1582e0c2f_2FRightFax_better_deals.PNG) **Ratings** from reviews Meets Requirements **Documo** 9.5 9.5175 **OpenText Fax (RightFax)** 8.4 8.419 Ease of Use **Documo** 9.4 9.4231 **OpenText Fax (RightFax)** 8.1 8.119 Ease of Setup **Documo** 9.2 9.2146 **OpenText Fax (RightFax)** 7.7 7.711 Ease of Admin **Documo** 9.2 9.2115 **OpenText Fax (RightFax)** 8.3 8.311 Quality of Support **Documo** 9.4 9.4158 **OpenText Fax (RightFax)** 7.9 7.917 Has the product been a good partner in doing business? **Documo** 9.5 9.5114 **OpenText Fax (RightFax)** 7.0 7.011 Product Direction (% positive) **Documo** 9.1 9.1174 **OpenText Fax (RightFax)** 8.8 8.819 **Features** ratings from reviews Online Fax 8.5 140 9.9 5 E-Signature 8.3 15 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 61.2% Mid-Market(51-1000 emp.) 31.1% Enterprise(\> 1000 emp.) 7.8% Small-Business(50 or fewer emp.) 61.2% Mid-Market(51-1000 emp.) 31.1% Enterprise(\> 1000 emp.) 7.8% Small-Business(50 or fewer emp.) 15.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 55.0% Small-Business(50 or fewer emp.) 15.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 55.0% **Reviewers' Industry** [![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo")](https://www.g2.com/products/documo/reviews) Documo Hospital & Health Care 20.3% Health, Wellness and Fitness 12.0% Information Technology and Services 9.1% Mental Health Care 8.3% Medical Practice 7.5% Other 42.7% [![OpenText Fax (RightFax)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-fax-rightfax.svg "OpenText Fax (RightFax)")](https://www.g2.com/products/opentext-fax-rightfax/reviews) OpenText Fax (RightFax) Insurance 25.0% Hospital & Health Care 25.0% Information Technology and Services 10.0% Utilities 5.0% Medical Practice 5.0% Other 30.0% Alternatives **Documo Alternatives** ![CocoFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_edbe92b4049fb44cf5d5f49057908b7f/cocofax.png "CocoFax") [ CocoFax ](/products/cocofax/reviews) ![Amplify Ventures](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/amplify-ventures.png "Amplify Ventures") [ iFax ](/products/amplify-ventures/reviews) ![HelloFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "HelloFax") [ HelloFax ](/products/hellofax/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) **OpenText Fax (RightFax) Alternatives** ![eFax Online Fax Service](https://images.g2crowd.com/uploads/product/hd_favicon/2ef40491a74bd436698af529b0857f95/efax-online-fax-service.svg "eFax Online Fax Service") [ eFax Online Fax Service ](/products/efax-online-fax-service/reviews) ![Amplify Ventures](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/amplify-ventures.png "Amplify Ventures") [ iFax ](/products/amplify-ventures/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) ## Documo vs OpenText Fax (RightFax) FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between OpenText Fax (RightFax) vs Documo? Documo stands out from OpenText Fax (RightFax) with higher reviewer satisfaction across all major dimensions, especially in ease of use and support. | | [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) | [Documo](https://www.g2.com/products/documo/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.1/5 (22 reviews) | 4.6/5 (232 reviews) | | Largest Segment | Enterprise | Small-Business | | Ease of Setup score | 7.7 | 9.2 | | Quality of Support score | 7.9 | 9.4 | | Top Reviewer-Cited Strength | User experience and integration with enterprise systems | Ease of use (35 all-time mentions) | ### How do the pricing models of OpenText Fax (RightFax) and Documo compare? Documo is rated as the stronger value, with higher satisfaction on price and cost-related dimensions. - **OpenText Fax (RightFax):** Reviewers describe it as a robust solution at a reasonable price, but some cite issues with billing and support responsiveness. - **Documo:** Many reviewers highlight Documo's affordability and fair pricing, especially for small businesses, with positive sentiment on value for money. - **Switching reasons:** Recent reviewers mention switching to Documo for easier integration, better support, and improved user experience. ### What are the best alternatives to OpenText Fax (RightFax) and Documo? The top 3 alternatives to OpenText Fax (RightFax) and Documo are CocoFax, eFax Online Fax Service, and iFax. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) | 4.1/5 (22 reviews) | Enterprise | Reasonable price, robust solution | User experience and integration with enterprise systems | | [Documo](https://www.g2.com/products/documo/reviews) | 4.6/5 (232 reviews) | Small-Business | Affordable, fair pricing | Ease of use (35 all-time mentions) | | [CocoFax](https://www.g2.com/products/cocofax/reviews) | 4.6/5 (188 reviews) | Small-Business | — | — | | [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) | 4.4/5 (204 reviews) | Small-Business | — | — | | [iFax](https://www.g2.com/products/ifax/reviews) | 4.7/5 (480 reviews) | Small-Business | — | — | ### Which Online Fax features should I prioritize when comparing OpenText Fax (RightFax) and Documo? Buyers comparing OpenText Fax (RightFax) and Documo should prioritize ease of use, ease of setup, quality of support, integrations, and fax number management. - **Ease of Use:** Documo scores 9.4, OpenText Fax (RightFax) 8.1. - **Ease of Setup:** Documo scores 9.2, OpenText Fax (RightFax) 7.7. - **Quality of Support:** Documo scores 9.4, OpenText Fax (RightFax) 7.9. - **Integrations:** Documo has 15 all-time mentions for integrations, with frequent praise for EMR and Jane App integration. - **Fax Number Management:** Both products are frequently cited for fax number capabilities, with Documo reviewers highlighting ease of assigning and managing numbers. ### What are the pros and cons of OpenText Fax (RightFax) vs Documo? Documo's headline strength is ease of use, while OpenText Fax (RightFax) is recognized for enterprise integration capabilities. - **OpenText Fax (RightFax) strengths:** Robust enterprise integration, user-friendly experience, real-time fax status updates, flexible feature set. - **OpenText Fax (RightFax) trade-offs:** Reviewers cite support responsiveness issues, complex initial setup, and occasional billing challenges. - **Documo strengths:** Ease of use (35 all-time mentions), simple interface (17), strong integrations (15), remote work support (15), easy setup (8), and customer support (13). - **Documo trade-offs:** Some reviewers mention a learning curve, desire for improved archiving and reporting, and occasional interface navigation challenges. ### Is OpenText Fax (RightFax) or Documo better for small businesses? Documo is the better fit for small businesses, with the largest reviewer segment and consistently positive small-business sentiment. - **OpenText Fax (RightFax):** Largest segment is Enterprise, with reviewers noting its suitability for large-scale, integrated environments. - **Documo:** Largest segment is Small-Business, with reviewers praising its affordability, ease of use, and quick setup for small teams. ### Which Online Fax platform has better integrations? Documo is favored for integrations, with more frequent and positive reviewer mentions. - **OpenText Fax (RightFax):** Reviewers highlight integration with enterprise systems such as OpenText Content Server, IBM FileNet, Lotus Notes, and Microsoft Exchange, but without quantified mention counts. - **Documo:** Integrations are cited in 15 all-time mentions, with frequent praise for EMR and Jane App integration. ### How do OpenText Fax (RightFax) and Documo compare on customer support? Documo leads OpenText Fax (RightFax) in Quality of Support by a material margin, 9.4 vs 7.9. - **OpenText Fax (RightFax):** Reviewers report mixed support experiences, with some citing slow or unresponsive support and others noting helpfulness during setup. - **Documo:** Reviewers consistently praise responsive and helpful customer support, with 13 all-time mentions and multiple recent endorsements of the support team's follow-up and problem resolution. ### Which is easier to implement, OpenText Fax (RightFax) or Documo? Documo is easier to implement, with a 1.5-point lead in Ease of Setup (9.2 vs 7.7). - **OpenText Fax (RightFax):** Reviewers describe initial setup as complex but manageable, with some manual steps and a learning curve for enterprise environments. - **Documo:** Reviewers frequently highlight simple, quick setup and easy onboarding, especially for small businesses and clinics. ### Which product has better Fax Number? Documo is more frequently praised for Fax Number management and assignment. - **OpenText Fax (RightFax):** Reviewers note the ability to host multiple fax numbers and assign dedicated lines, with positive sentiment for enterprise fax number management. - **Documo:** Reviewers frequently cite ease of assigning, managing, and tracking fax numbers, with positive feedback on number management in recent reviews.