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# OpenText Core Fax vs OpenText Fax (RightFax) Comparison - What are their main differences?

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OpenText Core FaxOpenText Fax (RightFax)[+ Add Product](#)

Reviews

**OpenText Core Fax** [

4.5/5(53)

](https://www.g2.com/products/opentext-core-fax/reviews#reviews)

**OpenText Fax (RightFax)**[

4.1/5(22)

](https://www.g2.com/products/opentext-fax-rightfax/reviews#reviews)

Pricing

**OpenText Core Fax**
Free Trial

No pricing available

**OpenText Fax (RightFax)**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**OpenText Core Fax**
2 months

Based on 17 responses

**OpenText Fax (RightFax)**
Not enough reviews yet

Return on Investment

**OpenText Core Fax**
19 months

Based on 10 responses

**OpenText Fax (RightFax)**
Not enough reviews yet

Perceived Cost

**OpenText Core Fax**
$$$$$

**OpenText Fax (RightFax)**
$$$$$

Average Discount

**OpenText Core Fax**
Not enough reviews yet

**OpenText Fax (RightFax)**
Not enough reviews yet

Pros & Cons

**OpenText Core Fax**
Not enough data

**OpenText Fax (RightFax)**
Not enough data

Screenshots

**OpenText Core Fax**
 ![OpenText Core Fax screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/61516/expirable-direct-uploads_2F1d8bef4d-6f16-4d2b-9bdf-5caae40bc50b_2FXMF_Screenshot_1.PNG)

**OpenText Fax (RightFax)**
 ![OpenText Fax (RightFax) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/74005/expirable-direct-uploads_2F9527ef5f-83d4-4290-83f1-84f1582e0c2f_2FRightFax_better_deals.PNG)

Ratings

Meets Requirements

**OpenText Core Fax**

9.4

9.438

**OpenText Fax (RightFax)**

8.4

8.419

Ease of Use

**OpenText Core Fax**

9.2

9.237

**OpenText Fax (RightFax)**

8.1

8.119

Ease of Setup

**OpenText Core Fax**

8.6

8.634

**OpenText Fax (RightFax)**

7.7

7.711

Ease of Admin

**OpenText Core Fax**

8.6

8.635

**OpenText Fax (RightFax)**

8.3

8.311

Quality of Support

**OpenText Core Fax**

9.0

9.036

**OpenText Fax (RightFax)**

7.9

7.917

Has the product been a good partner in doing business?

**OpenText Core Fax**

9.1

9.134

**OpenText Fax (RightFax)**

7.0

7.011

Product Direction (% positive)

**OpenText Core Fax**

8.7

8.737

**OpenText Fax (RightFax)**

8.8

8.819

Features

Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

9.2

29

9.9

5

Documents

Editing

9.0(won by default)

13

Not enough data

Storage

9.4(won by default)

17

Not enough data

Document Signature 

Feature Not Available

Not enough data

Fax to Email

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Agentic AI - Online Fax

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Sending

Fax Number

9.4

19

10.0(won by 0.6)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Alerts

9.1

20

9.7(won by 0.6)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Existing Numbers

9.7(won by default)

20

Not enough data

Cross-Platform Sending

9.3(won by default)

20

Not enough data

Unlimited Sending

9.3(won by default)

19

Not enough data

Contact Management

8.4(won by default)

17

Not enough data

Print Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Email to Fax

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Additional Functionality

Full Text Search

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Delivery Tracking

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

FoIP

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Whitelisting/Blacklisting

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Electronic Faxes

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Show 1 feature category with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![OpenText Core Fax](https://images.g2crowd.com/uploads/product/hd_favicon/40d4df99af2880df337ea130d55989b9/opentext-core-fax.svg "OpenText Core Fax")](https://www.g2.com/products/opentext-core-fax/reviews)

OpenText Core Fax

Small-Business(50 or fewer emp.)

15.2%

Mid-Market(51-1000 emp.)

45.7%

Enterprise(\> 1000 emp.)

39.1%

[![OpenText Fax (RightFax)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-fax-rightfax.svg "OpenText Fax (RightFax)")](https://www.g2.com/products/opentext-fax-rightfax/reviews)

OpenText Fax (RightFax)

Small-Business(50 or fewer emp.)

15.0%

Mid-Market(51-1000 emp.)

30.0%

Enterprise(\> 1000 emp.)

55.0%

Small-Business

(50 or fewer emp.)

15.2%

15.0%

Mid-Market

(51-1000 emp.)

45.7%

30.0%

Enterprise

(\> 1000 emp.)

39.1%

55.0%

Reviewers' Industry

[![OpenText Core Fax](https://images.g2crowd.com/uploads/product/hd_favicon/40d4df99af2880df337ea130d55989b9/opentext-core-fax.svg "OpenText Core Fax")](https://www.g2.com/products/opentext-core-fax/reviews)
OpenText Core Fax

Higher Education

17.4%

Information Technology and Services

10.9%

Hospital & Health Care

8.7%

Government Administration

8.7%

Financial Services

6.5%

Other

47.8%

[![OpenText Fax (RightFax)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-fax-rightfax.svg "OpenText Fax (RightFax)")](https://www.g2.com/products/opentext-fax-rightfax/reviews)
OpenText Fax (RightFax)

Insurance

25.0%

Hospital & Health Care

25.0%

Information Technology and Services

10.0%

Utilities

5.0%

Medical Practice

5.0%

Other

30.0%

FAQs

## OpenText Core Fax vs OpenText Fax (RightFax) FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between OpenText Fax (RightFax) vs OpenText Core Fax?

OpenText Core Fax is rated higher by reviewers and delivers stronger support and ease of setup compared to OpenText Fax (RightFax).

| | [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) | [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.1/5 (22 reviews) | 4.5/5 (53 reviews) |
| Ease of Setup score | 7.7 | 8.6 |
| Quality of Support score | 7.9 | 9.0 |
| Top Reviewer-Cited Strength | User-friendly platform with real-time fax status updates | Highly responsive technical support and flexible delivery options |

### How do the pricing models of OpenText Fax (RightFax) and OpenText Core Fax compare?

OpenText Core Fax is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost structure.

- **OpenText Fax (RightFax):** Reviewers describe it as a robust solution at a reasonable price, but some mention ongoing billing issues and manual labor requirements.
- **OpenText Core Fax:** Reviewers highlight cost savings from eliminating analog lines and appreciate the flexibility of pre-paid subscription plans, though some dislike credit expiration policies.
- **Switching reasons:** Recent reviewers have migrated from RightFax to Core Fax to avoid hosting infrastructure in-house and to benefit from improved support and cloud-based reliability.

### What are the best alternatives to OpenText Fax (RightFax) and OpenText Core Fax?

The top 3 alternatives to OpenText Fax (RightFax) and OpenText Core Fax are Documo, eFax Online Fax Service, and HelloFax.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) | 4.1/5 (22 reviews) | Enterprise | Reasonable price, but some billing concerns | User-friendly platform with real-time fax status updates |
| [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) | 4.5/5 (53 reviews) | Mid-Market | Cost savings from eliminating analog lines, flexible plans | Highly responsive technical support and flexible delivery options |
| [Documo](https://www.g2.com/products/documo/reviews) | 4.6/5 (232 reviews) | Small-Business | — | — |
| [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) | 4.4/5 (204 reviews) | Small-Business | — | — |
| [HelloFax](https://www.g2.com/products/hellofax/reviews) | 4.5/5 (57 reviews) | Small-Business | — | — |

### Which Online Fax features should I prioritize when comparing OpenText Fax (RightFax) and OpenText Core Fax?

Buyers should prioritize Ease of Use, Ease of Setup, Quality of Support, Meets Requirements, and Ease of Admin when comparing OpenText Fax (RightFax) and OpenText Core Fax.

- **Ease of Use:** OpenText Fax (RightFax) scores 8.1, OpenText Core Fax scores 9.2.
- **Ease of Setup:** OpenText Fax (RightFax) scores 7.7, OpenText Core Fax scores 8.6.
- **Quality of Support:** OpenText Fax (RightFax) scores 7.9, OpenText Core Fax scores 9.0.
- **Meets Requirements:** OpenText Fax (RightFax) scores 8.4, OpenText Core Fax scores 9.4.
- **Ease of Admin:** OpenText Fax (RightFax) scores 8.3, OpenText Core Fax scores 8.6.

### What are the pros and cons of OpenText Fax (RightFax) vs OpenText Core Fax?

OpenText Core Fax's headline strength is its highly responsive support and flexible delivery, while OpenText Fax (RightFax) is praised for its user-friendly platform and real-time fax status updates.

- **OpenText Fax (RightFax) strengths:** User-friendly interface, real-time fax status updates, robust integration with digital and analog fax machines, and efficient document management.
- **OpenText Fax (RightFax) trade-offs:** Reviewers note challenges with support responsiveness, manual labor requirements, and occasional billing issues.
- **OpenText Core Fax strengths:** Highly responsive technical support, flexible delivery options, cost savings from eliminating analog lines, and strong cloud-based reliability.
- **OpenText Core Fax trade-offs:** Some reviewers dislike the expiration of pre-paid credits and note complexity in configuration and user import processes.

### Is OpenText Fax (RightFax) or OpenText Core Fax better for small businesses?

OpenText Core Fax is the better fit for small businesses, as it is most popular in the Mid-Market segment and receives strong small-business reviewer sentiment.

- **OpenText Fax (RightFax):** Largest segment is Enterprise, with reviewers noting its robust features but also mentioning manual setup and support challenges.
- **OpenText Core Fax:** Largest segment is Mid-Market, with reviewers highlighting ease of use, cost savings, and responsive support, making it attractive for small and mid-sized businesses.

### Which Online Fax platform has better integrations?

OpenText Core Fax and OpenText Fax (RightFax) are at parity for integrations, as no recent reviewer-cited integrations are named for either product.

- **OpenText Fax (RightFax):** No recent reviewer-cited integrations named.
- **OpenText Core Fax:** No recent reviewer-cited integrations named.

### How do OpenText Fax (RightFax) and OpenText Core Fax compare on customer support?

OpenText Core Fax outperforms OpenText Fax (RightFax) on Quality of Support by a material margin, with scores of 9.0 versus 7.9.

- **OpenText Fax (RightFax):** Reviewers report challenges with support responsiveness and communication, with some citing unresolved billing issues and difficulty reaching the correct contact.
- **OpenText Core Fax:** Reviewers consistently praise technical support as highly responsive, knowledgeable, and helpful, with many citing rapid problem resolution and strong follow-up.

### Which is easier to implement, OpenText Fax (RightFax) or OpenText Core Fax?

OpenText Core Fax is easier to implement, with an Ease of Setup score of 8.6 compared to OpenText Fax (RightFax)'s 7.7.

- **OpenText Fax (RightFax):** Reviewers describe the setup as requiring some manual configuration, with initial complexity but smooth operation after setup.
- **OpenText Core Fax:** Reviewers highlight easy deployment, straightforward configuration, and the ability to quickly provision accounts, with positive experiences in both cloud and on-premises environments.

### Which product has better Fax Number?

OpenText Core Fax is favored for Fax Number capabilities, as reflected in reviewer sentiment and ease of managing multiple fax numbers.

- **OpenText Fax (RightFax):** Reviewers mention the ability to host many fax numbers and integrate all fax numbers from multiple sites into a single installation, with an Ease of Setup score of 7.7.
- **OpenText Core Fax:** Reviewers highlight easy administration of shared fax numbers, rapid addition of new numbers, and secure management, with an Ease of Setup score of 8.6.

Alternatives

**OpenText Core Fax Alternatives**

 ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo")

[
Documo
](/products/documo/reviews)

 ![HelloFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "HelloFax")

[
HelloFax
](/products/hellofax/reviews)

 ![CocoFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_edbe92b4049fb44cf5d5f49057908b7f/cocofax.png "CocoFax")

[
CocoFax
](/products/cocofax/reviews)

 ![iFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "iFax")

[
iFax
](/products/ifax/reviews)

**OpenText Fax (RightFax) Alternatives**

 ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo")

[
Documo
](/products/documo/reviews)

 ![eFax Online Fax Service](https://images.g2crowd.com/uploads/product/hd_favicon/2ef40491a74bd436698af529b0857f95/efax-online-fax-service.svg "eFax Online Fax Service")

[
eFax Online Fax Service
](/products/efax-online-fax-service/reviews)

 ![iFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "iFax")

[
iFax
](/products/ifax/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

## OpenText Core Fax vs OpenText Fax (RightFax)

When assessing the two solutions, reviewers found OpenText Core Fax easier to use, set up, and administer. Reviewers also preferred doing business with OpenText Core Fax overall.

- Reviewers felt that OpenText Core Fax meets the needs of their business better than OpenText Fax (RightFax).
- When comparing quality of ongoing product support, reviewers felt that OpenText Core Fax is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of OpenText Fax (RightFax) over OpenText Core Fax.