OpenText Fax (RightFax) Reviews & Product Details

OpenText™ RightFax is a centralized fax server solution that provides the best foundational platform for secure faxing capabilities across an entire organization. As the most powerful fax server in the industry, organizations leverage RightFax to build a robust communication ecosystem that is integrated and automated to reduce risk, enable compliance, and accelerated time to revenue. RightFax integrates fax with email, desktop, and document management applications, and enables high-volume, automated fax delivery from CRM, ERP, ECM, vertical and other host applications. When you need to integrate fax with applications that control your business processes, RightFax is the fax server that accelerates the speed at which you do business.

Seller

OpenText

Discussions

OpenText Fax (RightFax) Community

Overview by

Melissa Borutski

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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User Insights

Average based on 22 real user reviews.

Perceived Cost

$$$$$

OpenText Fax (RightFax) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is OpenText Fax (RightFax), and what problem is it built to solve?

OpenText Fax (RightFax) is used to send and receive faxes electronically, reducing reliance on paper fax machines and helping fax documents flow into existing business workflows.

What company sizes is OpenText Fax (RightFax) designed for?

OpenText Fax (RightFax) is designed for small teams.

1–10 employees
11–50 employees

What support options are available, and is live/human support included?

Support is available through email/help desk and phone support.

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Pradeep G.

Small-Business (50 or fewer emp.)

7/30/2018

"Works good so far"

4.5/5

What do you like best about OpenText Fax (RightFax)?

Receiving the fax electronically is the best feature. that i like. Sending and receiving the fax electronically saves lot of time. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

Little complex to setup initially. Once it is setup, it is easy to use. Review collected by and hosted on G2.com.

Brian M.

Network Services Manager

Enterprise (> 1000 emp.)

1/3/2018

"Full featured robust enterprise FAX server"

4/5

What do you like best about OpenText Fax (RightFax)?

FoIP integration with full enterprise routing capabilities Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

User account synchronization with LDAP needs work. When an LDAP users is deleted there are issues with removing the account from RightFax Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Fax (RightFax):

The only real concerns are that your VoIP administrator correctly knows how to route a FoIP call correctly to the fax server. Review collected by and hosted on G2.com.

What problems is OpenText Fax (RightFax) solving and how is that benefiting you?

Enterprise Fax for all sites. This product has provided ease of faxing to and from users email client. We also have integrated all fax numbers from all sites into a single installation of RightFax Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/24/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Rightfax"

2.5/5

What do you like best about OpenText Fax (RightFax)?

Its convenient to create cover letters and send faxs from my work station Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

There is a significant time delay, i wish it was instant Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

7/5/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Most effective FAX Server"

4.5/5

What do you dislike about OpenText Fax (RightFax)?

Have to be really care with installation. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Fax (RightFax):

Easy to configure and light application Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

1/12/2018

"Used for outbound electronical faxes"

4.5/5

What do you like best about OpenText Fax (RightFax)?

I like the simplicity of the system. Allows for quick access. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

I do not like that it constantly times out during inactivity. Review collected by and hosted on G2.com.

Melanie G.

Foundation, Project Manager

Insurance

Enterprise (> 1000 emp.)

11/15/2017

"Seems to work ok"

2.5/5

What do you like best about OpenText Fax (RightFax)?

I like that I can view faxes electronically and save as PDFs. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

This software is not intuitive for sending faxes out. Review collected by and hosted on G2.com.

Bill E.

Sr. Network Server Administrator

Insurance

Mid-Market (51-1000 emp.)

12/15/2016

"End-user experience as a RightFax User"

5/5

What do you like best about OpenText Fax (RightFax)?

I absolutely love the ability to have a dedicated fax number that I can provide my clients and then have their faxes show up in my email inbox. This dramatically improves my workflow by minimizing the amount of time I have to walk to the fax machine multiple times per day to either send/receive a fax. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

I honestly can't think of anything I dislike about the RightFax program. It literally has been a game changer to my daily workflow. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Fax (RightFax):

If you are looking for a product that will greatly improve one or more user's workflow, allowing electronic files to be faxed in/out and then accessed inside a program that they would have already had opened anyway (Microsoft Outlook) - then look no further. This is a stellar product that has had zero issues in our environment. it has delivered daily the best of results. Review collected by and hosted on G2.com.

What problems is OpenText Fax (RightFax) solving and how is that benefiting you?

Anytime I can improve the efficiency of my daily workflow, is a problem solved. Review collected by and hosted on G2.com.

Bobby W.

Centralized Application Support Supervisor

Insurance

Mid-Market (51-1000 emp.)

12/12/2016

"OpenText RightFax Fax Server Review"

5/5

What do you like best about OpenText Fax (RightFax)?

The thing that I like best about OpenText RightFax is the ease of use that it gives our users the ability to send and receive faxes with their own dedicated fax lines. Everyone is familiar with creating and printing a document and RightFax makes it as easy as that. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

the only thing that I dislike about this product is the fax that I can't export all of my users in a nice usable XLS or CSV file. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Fax (RightFax):

I would recommend this product for anyone that is looking to implement an enterprise faxing solution for the company. while there are many other companies out there, OpenText excels in giving the customers what they need when it comes to faxing capabilities. Review collected by and hosted on G2.com.

What problems is OpenText Fax (RightFax) solving and how is that benefiting you?

in the type of environment that we work in, we still deal with a lot of faxes, so this product has made it where the users don't have to get up and go get a physical piece of paper, instead it comes to their inbox in electronic format so they can continue to work in a much more focused way. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/5/2018

"Best way to use fax out "

3.5/5

What do you like best about OpenText Fax (RightFax)?

its very easy to configure and send the fax Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

Sometimes it errors out with nework error which are wierd Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/27/2016

"Great tool for all faxing needs"

4/5

What do you like best about OpenText Fax (RightFax)?

We love how well this product handles inbound and outbound faxes. It can convert faxes to a variety of forms. It can be used to provide users a web portal or desktop version of faxing. Review collected by and hosted on G2.com.

What do you dislike about OpenText Fax (RightFax)?

It seems rather sensitive to database disconnects. Rather than trying to just reconnect, it stay disconnected until you manually intervene. At least our version does. Review collected by and hosted on G2.com.