--- title: OpenText Communications (Exstream) Reviews meta\_title: 'OpenText Communications (Exstream) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how OpenText Communications (Exstream) works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 9 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # OpenText Communications (Exstream) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by OpenText Communications (Exstream) but has limited features. Are you part of the OpenText Communications (Exstream) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! OpenText™ Exstream™ gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, Exstream is a CCM tool that scales to fit the customer engagement needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems. OpenText™ Exstream™ can benefit businesses by: - Personalizing customer conversations: Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content. - Reducing costs: Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution. - Maximizing customer lifetime value: Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint. - Improving business metrics: Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions. - Mitigating risks: Utilize an enterprise centralized CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria. * * * Seller [OpenText](https://www.g2.com/sellers/opentext) Discussions [OpenText Communications (Exstream) Community](https://www.g2.com/products/opentext-communications-exstream/discuss) Overview by Trish Schnupp Show More ## Top-Rated Alternatives [ ![Adobe Experience Manager](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adobe Experience Manager") Adobe Experience Manager 4.2/5(691) ](https://www.g2.com/products/adobe-experience-manager/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ View All Alternatives ](https://www.g2.com/products/opentext-communications-exstream/competitors/alternatives) ## User Insights Average based on 9 real user reviews. [Log in to unlock pricing and user insights](/login) ![Sathishkannan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sathishkannan S.") SS Sathishkannan S. Senior Associate Enterprise (\> 1000 emp.) 2/12/2024 "Customer Communication Designer" 4.5/5 What do you like best about OpenText Communications (Exstream)? I have started working in Customer Communication in HTML design and migrated to OpenText Exstream. In this, Design and workflow setup is useful. Also easy to design responsive emails compared to HTML Review collected by and hosted on G2.com. What do you dislike about OpenText Communications (Exstream)? Still few limitations are there like Importing documents like word into design, font issue while copy-paste from business documents, etc which need to be handled efficiently Review collected by and hosted on G2.com. What problems is OpenText Communications (Exstream) solving and how is that benefiting you? Developing PDF letters and Email specific to customer Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Suyash B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suyash B.") SB Suyash B. Associate Consultant Enterprise (\> 1000 emp.) 8/24/2023 "Perfect CCM Tool" 5/5 What do you like best about OpenText Communications (Exstream)? Easy to Understand & Implement Customers Solution Review collected by and hosted on G2.com. What do you dislike about OpenText Communications (Exstream)? Searching of Documentation on Support Portal Review collected by and hosted on G2.com. What problems is OpenText Communications (Exstream) solving and how is that benefiting you? Helps in developing the forms very easily & send the outputs over multiple channels such as print, mail,etc Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 9/20/2022 "The best customer communication solution for any B2B or B2C enterprise" 5/5 What do you like best about OpenText Communications (Exstream)? Opentext CCE helps business users throughout an enterprise to bridge departments and data sources. It helps to speak to all customers with an easy of use and agility in one voice. Opentext CCE has significantly increased efficiency and throughput of many businesses today. Review collected by and hosted on G2.com. What do you dislike about OpenText Communications (Exstream)? Although there is nothing significant that I dislike, still the User Experience can be improved, with a focus on end users with limited technical and coding knowledge. The UI, the front-end can have more customisable options to suit various industries. Review collected by and hosted on G2.com. What problems is OpenText Communications (Exstream) solving and how is that benefiting you? OpenText CCE has resulted in faster turnaround for key business processes by supporting new business opportunities. It has various web-based tools, to empower business users and reduced demand and reliance on IT staff. Moreover it has resulted in improved effectiveness of communications across the enterprise Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") UB Verified User in Biotechnology Enterprise (\> 1000 emp.) 9/22/2022 "OpenText tools to manage databases and data." 3.5/5 What do you like best about OpenText Communications (Exstream)? Opentext has a clean user interface. Did not find any lags while using the tools. Sorting out different tasks and workflows is easy. The users are also allowed to track time and log the process. Review collected by and hosted on G2.com. What do you dislike about OpenText Communications (Exstream)? Did not find any major issues with open text. Permissions access traceability can be improved. Permissions for simple and basic routine tasks can be made uniform. Review collected by and hosted on G2.com. What problems is OpenText Communications (Exstream) solving and how is that benefiting you? Sorting out multiple different tasks and workflows is easy. System users are also allowed to track time and log the process automatically. It saves time and resources. Review collected by and hosted on G2.com. Show More 9/29/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") CI Verified User in Insurance Enterprise (\> 1000 emp.) 9/23/2022 "Omnichannel solution for personalised customer correspondence" 4.5/5 What do you like best about OpenText Communications (Exstream)? Out of the box integration abilities with leading upstream systems like SAP, Guidewire etc. Ability to personalize customer communication Secure and multichannel delivery of correspondence anytime, anywhere Ability to handle high-volume communications and send it live/offline/batched mode Review collected by and hosted on G2.com. What do you dislike about OpenText Communications (Exstream)? High licensing cost Product bugs and vendor support Review collected by and hosted on G2.com. What problems is OpenText Communications (Exstream) solving and how is that benefiting you? Enables organizations to have an omnichannel communication solution for delivering personalized communications anywhere anytime. Review collected by and hosted on G2.com. Show More 9/27/2022 Validated ReviewerIncentivizedSource: G2 invite ![Pradeep B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pradeep B.") PB Pradeep B. Senior CCM Architect Enterprise (\> 1000 emp.) 12/10/2021 "Very efficient CCM tool" 5/5 What do you like best about OpenText Communications (Exstream)? Its very portable. Allows batch, on demand and interactive capabilities Review collected by and hosted on G2.com. What do you dislike about OpenText Communications (Exstream)? A lot of siloed environments. It doesn't provide an integrated platform Review collected by and hosted on G2.com. Recommendations to others considering OpenText Communications (Exstream): Go for it. Its very user friendly Review collected by and hosted on G2.com. What problems is OpenText Communications (Exstream) solving and how is that benefiting you? We are creating customer correspondence in real time and batch environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") CI Verified User in Insurance Enterprise (\> 1000 emp.) 11/3/2021 "Best suited for High volume delivery, very good support" 4.5/5 What do you like best about OpenText Communications (Exstream)? OpenText support, future roadmap and timely adding new features to meet customer demands.New features to shift on cloud. Review collected by and hosted on G2.com. What do you dislike about OpenText Communications (Exstream)? Need frequent database maintenance as some components suddenly looses connection. Almost all advance features need to purchase as add-on to the licence. Review collected by and hosted on G2.com. What problems is OpenText Communications (Exstream) solving and how is that benefiting you? Creating customer communication documents and forms for insurance and banking customers. Review collected by and hosted on G2.com. Show More 8/4/2023 Validated ReviewerSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/25/2021 "mid level experience in an opentext exstream" 5/5 What do you like best about OpenText Communications (Exstream)? the best it is easy to do any interfaces in the project Review collected by and hosted on G2.com. What do you dislike about OpenText Communications (Exstream)? it is license and key we need to but it for users Review collected by and hosted on G2.com. What problems is OpenText Communications (Exstream) solving and how is that benefiting you? we are using the Exstream tool to design the forms such as statements and letters Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 1/30/2019 "Best software for document composition" 4.5/5 What do you like best about OpenText Communications (Exstream)? Very user friendly and easy to use for developers. Provides various features for Customer communication management Review collected by and hosted on G2.com. What do you dislike about OpenText Communications (Exstream)? Sometimes unable to handle large data in batch mainframe engine Review collected by and hosted on G2.com. Recommendations to others considering OpenText Communications (Exstream): Get trained in this software first, very easy to learn and use for CCM Review collected by and hosted on G2.com. What problems is OpenText Communications (Exstream) solving and how is that benefiting you? Customer communication management - sending various notice and letters to customers automated Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about OpenText Communications (Exstream)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about OpenText Communications (Exstream) ](https://www.g2.com/products/opentext-communications-exstream/discussions/new) GU Guest User What is OpenText Exstream used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-opentext-exstream-used-for) [ View all Discussions ](https://www.g2.com/products/opentext-communications-exstream/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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