1. [Home](https://www.g2.com/) 2. ... 3. [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) 4. [OpenText Communications (Exstream) Discussions](https://www.g2.com/products/opentext-communications-exstream/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ee28b9695382fd060e236c5f667c0844/opentext-communications-exstream.jpeg "Product Avatar Image") ](/products/opentext-communications-exstream/reviews) [ OpenText Communications (Exstream) ](/products/opentext-communications-exstream/reviews) (9)4.6/5 OpenText™ Exstream™ gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, Exstream is a CCM tool that scales to fit the customer engagement needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems. OpenText™ Exstream™ can benefit businesses by: - Personalizing customer conversations: Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content. - Reducing costs: Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution. - Maximizing customer lifetime value: Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint. - Improving business metrics: Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions. - Mitigating risks: Utilize an enterprise centralized CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria. Show More * * * ### 88.0 Nps Score Already have OpenText Communications (Exstream)? ### All OpenText Communications (Exstream) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is OpenText Exstream used for? ](/discussions/what-is-opentext-exstream-used-for) What is OpenText Exstream used for? 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