Link copied to clipboard

# OpenText Communications (Exstream) vs SmartCOMM Comparison - What are their main differences?

Share
[
Export
](/compare/opentext-communications-exstream/smartcomm/export.csv)

OpenText Communications...SmartCOMM[+ Add Product](#)

Reviews

**OpenText Communications (Exstream)**[

4.6/5(9)

](https://www.g2.com/products/opentext-communications-exstream/reviews#reviews)

**SmartCOMM** [

4.7/5(15)

](https://www.g2.com/products/smartcomm/reviews#reviews)

Pricing

**OpenText Communications (Exstream)**
No pricing available

**SmartCOMM**
No pricing available

**Pricing Insights**
from reviews

 ![OpenText Communications (Exstream)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-communications-exstream.svg "OpenText Communications (Exstream)")

 ![SmartCOMM](https://images.g2crowd.com/uploads/product/hd_favicon/d3e1c8f1dcf90c2bcadc1ba1b2baad5c/smartcomm.svg "SmartCOMM")

G2 offers free advice on this comparison.

Chat with an expert

How would you like to receive Software Advice?

 ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg)

FormAnswer questions at your own pace, no call required.

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)

AI AgentChat live and get a recommendation in minutes.

 ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg)

Phone CallTalk it through live with a software advisor.

Pros & Cons

**OpenText Communications (Exstream)**
Not enough data

**SmartCOMM**
[
Ease of Use (1)
](https://www.g2.com/products/smartcomm/reviews?filters%5Bsentiment_snippet%5D=1130608&qs=pros-and-cons#reviews)[
Time Saving (1)
](https://www.g2.com/products/smartcomm/reviews?filters%5Bsentiment_snippet%5D=1939444&qs=pros-and-cons#reviews)

Screenshots

**OpenText Communications (Exstream)**
 ![OpenText Communications (Exstream) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1342477/Exstream-prod-site-screenshot.JPG)

**SmartCOMM**
No screenshot available

Ratings

Meets Requirements

**OpenText Communications (Exstream)**

9.4

9.46

**SmartCOMM**

9.5

9.510

Ease of Use

**OpenText Communications (Exstream)**

9.4

9.46

**SmartCOMM**

9.4

9.49

Ease of Setup

**OpenText Communications (Exstream)**
Not enough data

**SmartCOMM**

9.4

9.46

Ease of Admin

**OpenText Communications (Exstream)**
Not enough data

**SmartCOMM**

8.9

8.96

Quality of Support

**OpenText Communications (Exstream)**

8.6

8.66

**SmartCOMM**

9.8

9.810

Has the product been a good partner in doing business?

**OpenText Communications (Exstream)**
Not enough data

**SmartCOMM**

9.2

9.26

Product Direction (% positive)

**OpenText Communications (Exstream)**

10.0

10.05

**SmartCOMM**

8.7

8.79

Features

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

8.6

8

Channels

Physical Media

Not enough data

9.0(won by default)

5

Multi-Channel Coverage

Not enough data

Not enough data

Open Listening

Not enough data

Feature Not Available

Design

Create Content

Not enough data

8.8(won by default)

7

Personalization

Not enough data

8.3(won by default)

7

Regulatory Compliance

Not enough data

8.3(won by default)

6

Communications Strategy Development

Not enough data

Not enough data

Inbound Identification

Not enough data

Feature Not Available

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![OpenText Communications (Exstream)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-communications-exstream.svg "OpenText Communications (Exstream)")](https://www.g2.com/products/opentext-communications-exstream/reviews)

OpenText Communications (Exstream)

Small-Business(50 or fewer emp.)

0%

Mid-Market(51-1000 emp.)

11.1%

Enterprise(\> 1000 emp.)

88.9%

[![SmartCOMM](https://images.g2crowd.com/uploads/product/hd_favicon/d3e1c8f1dcf90c2bcadc1ba1b2baad5c/smartcomm.svg "SmartCOMM")](https://www.g2.com/products/smartcomm/reviews)

SmartCOMM

Small-Business(50 or fewer emp.)

13.3%

Mid-Market(51-1000 emp.)

60.0%

Enterprise(\> 1000 emp.)

26.7%

Small-Business

(50 or fewer emp.)

0%

13.3%

Mid-Market

(51-1000 emp.)

11.1%

60.0%

Enterprise

(\> 1000 emp.)

88.9%

26.7%

Reviewers' Industry

[![OpenText Communications (Exstream)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-communications-exstream.svg "OpenText Communications (Exstream)")](https://www.g2.com/products/opentext-communications-exstream/reviews)
OpenText Communications (Exstream)

Information Technology and Services

44.4%

Insurance

33.3%

Financial Services

11.1%

Biotechnology

11.1%

‐

Other

0.0%

[![SmartCOMM](https://images.g2crowd.com/uploads/product/hd_favicon/d3e1c8f1dcf90c2bcadc1ba1b2baad5c/smartcomm.svg "SmartCOMM")](https://www.g2.com/products/smartcomm/reviews)
SmartCOMM

Insurance

26.7%

Financial Services

26.7%

Banking

13.3%

Telecommunications

6.7%

Marketing and Advertising

6.7%

Other

20.0%

Alternatives

**OpenText Communications (Exstream) Alternatives**

 ![Adobe Experience Manager](https://images.g2crowd.com/uploads/product/hd_favicon/c72755fcd8e693fbaaa4c38e0d4fc360/adobe-experience-manager.svg "Adobe Experience Manager")

[
Adobe
](/products/adobe-experience-manager/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium")

[
Podium
](/products/podium/reviews)

 ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")

[
Salesforce Service Cloud
](/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

**SmartCOMM Alternatives**

 ![Adobe Experience Manager](https://images.g2crowd.com/uploads/product/hd_favicon/c72755fcd8e693fbaaa4c38e0d4fc360/adobe-experience-manager.svg "Adobe Experience Manager")

[
Adobe
](/products/adobe-experience-manager/reviews)

 ![Quadient Inspire](https://images.g2crowd.com/uploads/product/hd_favicon/6c72786771c4077bf8eadf207a5d0cff/quadient-inspire.svg "Quadient Inspire")

[
Quadient Inspire
](/products/quadient-inspire/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium")

[
Podium
](/products/podium/reviews)

## OpenText Communications (Exstream) vs SmartCOMM

- Reviewers felt that SmartCOMM meets the needs of their business better than OpenText Communications (Exstream).
- When comparing quality of ongoing product support, reviewers felt that SmartCOMM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of OpenText Communications (Exstream) over SmartCOMM.