# Open.cx Reviews **Vendor:** Open.cx **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 2 ## About Open.cx Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised ## Open.cx Reviews ### 1. Easy to Use and Manage—Building an AI Agent Is Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Taimour H. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Open.cx?** Very much easy to use and manage, building the AI agent is very simple **What do you dislike about Open.cx?** A bit slow when integrations are done and more so when information are provided from the third source **What problems is Open.cx solving and how is that benefiting you?** Overall, the response time to customer messages will be significantly improved. ### 2. Great software, really useful! **Rating:** 4.5/5.0 stars **Reviewed by:** Connie W. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Open.cx?** It was extremely easy to navigate and implement **What do you dislike about Open.cx?** Nothing so far. Very easy to use and enjoy. **What problems is Open.cx solving and how is that benefiting you?** It made complaint management very easy to manage. - [View Open.cx pricing details and edition comparison](https://www.g2.com/products/open-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+14%3A32%3A00+-0500&secure%5Bsession_id%5D=70bc500a-66da-4b0d-82d7-66a1fd2050f5&secure%5Btoken%5D=a60ddd865c017ebebc410a4c89ac8cbb4ae128c85517bf39b5f0a3e166030055&format=llm_user) ## Open.cx Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [Coda](https://www.g2.com/products/superhuman-coda/reviews) - [Confluence](https://www.g2.com/products/statpro-confluence/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Dropbox](https://www.g2.com/products/dropbox-ai-dropbox/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk Customer Success](https://www.g2.com/products/freshdesk-customer-success/reviews) - [Front](https://www.g2.com/products/front/reviews) - [GitBook](https://www.g2.com/products/gitbook/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Open.cx Features **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Open.cx Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,595 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,696 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews)