Open Pricing Overview

Open Pricing Key Insights

Last updated on Apr 09, 2026

Open offers 2 pricing editions, starting from $0 to $0.80. Open pricing tiers are designed to support different usage levels and team sizes. Open does not offer a free trial. Compare the Open pricing table below to figure out the best fit for your needs. Some plans may require you to contact Open.cx for custom pricing.

Free 30-day Pilot — $0

Pay per resolution — $0.80 / 1 Resolution

Rated 4.8 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Pay per resolution

$0.80

1 Resolution

Open offers a pay-as-you-get-value pricing model. What that means is that you pay only when our AI is able to resolve a user query completely, end-to-end, without any human interaction. That aligns our incentives with yours in a way that per-seat pricing never can. It also makes the ROI conversation very simple. Take what you spend today per resolved ticket, compare it to $0.80, and the math does the selling for you.

AI Voice - Allows natural phone conversations

AI Web (chat) - Intelligent chat widget that lives on your website

AI Email - for automated email support

AI WhatsApp - to provide support directly on WhatsApp

AI Social - to provide unified support on social platforms

AI Slack - provides support directly in Slack

Training Center - train your AI using personalized docs, FAQs and knowledge bases.

Observability - monitors conversations in real time and provides analytics

Actions & Integrations - Perform complex tasks and connect with 26+ connectors

Compliance & Security - GDPR, SOC 2, PII redaction

Evaluations (Evals) - Test AI quality and accuracy

Workflow Builder - Build automation workflows using AI

Outbound Sequencing - Automate outreach to customers using phone, email, SMS, whatsapp and web.

Customer Insights - Key insights extracted directly from customer conversations

Knowledge Gap Detection - Checks frequent issues where human intervention is required and flags knowledge gaps

Templates - 50+ pre-built workflows

Helpdesk Integrations - Connects with Zendesk, Intercom, Salesforce, Freshdesk, Hubspot and Twilio Flex.

Open Helpdesk - Use Open's own Helpdesk with no additional costs

Smart Clustering - Groups similar issues to provide key insights

Root Cause Analysis - Dives deeper and finds actual causes for errors.

Free 30-day Pilot

Free Trial

Try out Open.cx for 30 days, completely free. Our dedicated Customer Engineers will not only set you up but work alongside to help you reach the highest automation levels possible. Complete white-glove implementation. No contract needed. Full product with all the features included.

Open offers a pay-as-you-get-value pricing model at $0.80 per resolution.

What that means is that you pay only when our AI is able to resolve a user query completely, end-to-end, without any human interaction.

That aligns our incentives with yours in a way that per-seat pricing never can. It also makes the ROI conversation very simple. Take what you spend today per resolved ticket, compare it to $0.80, and the math does the selling for you.

Pricing information for Open is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Open must be conducted with the seller.

Pricing information was last updated on May 08, 2026

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Open Alternatives Pricing

The following is a quick overview of editions offered by other AI Customer Support Agents Software

Product	Price	Features
Fin Fin with your current helpdesk	$0.991 Outcome	Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. Set up in under an hour. Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more. Customizable tone and answer length. Takes action to update external systems. Transfers to agents directly in preferred Inbox.
Zendesk for Customer Service Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
Front Starter	$25.001 user/month	Essential capabilities to get started with customer-first service Shared inbox and ticketing AI Topics and up to 10 automation rules Basic analytics No-code public knowledge base

Various alternatives pricing & plans

Pricing information for the above various Open alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.