# OnRaven Reviews **Vendor:** Raven Platforms **Category:** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 2 ## About OnRaven OnRaven is an AI-powered omnichannel conversational commerce platform that enables businesses to engage customers across 11+ messaging channels from a single unified inbox. Built for growth-focused teams, agencies, and enterprises, OnRaven combines intelligent automation, live agent tools, and lead management into one platform β€” eliminating the need to stitch together multiple point solutions. OnRaven natively supports WhatsApp, SMS, RCS, Email, Instagram (Feed and Messenger), Facebook (Feed and Messenger), LinkedIn Feed, WebChat, Threads Feed, TikTok Business Messaging, and voice calling via WebRTC. This gives businesses the broadest native channel coverage available in a single conversational platform β€” no third-party add-ons required. The platform's advanced visual flow builder lets teams design multi-channel automation workflows with branching logic, conditional triggers, and AI-driven responses. OnRaven's AI layer provides real-time conversation summaries, sentiment analysis, smart reply suggestions, and chatbot automation β€” helping agents handle higher volumes without sacrificing personalization. The agent conversation interface supports chat assignment and locking, internal notes, and AI-assisted context so teams can collaborate on conversations seamlessly. A built-in lead management kanban with automation triggers moves contacts through pipeline stages automatically based on conversation outcomes and engagement signals. ## OnRaven Reviews ### 1. OnRaven is a great platform that everyone should keep an eye on. **Rating:** 4.5/5.0 stars **Reviewed by:** joel r. | software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about OnRaven?** I can manage my client portfolio quickly and intelligently, since I can forget a little about the work of responding and let the AI intelligently respond with knowledge of my business. It is also very easy to interrupt the intelligent conversation whenever I want and chat personally. **What do you dislike about OnRaven?** It’s a new app, so sometimes it worries me, but seeing how OnRaven is expanding gives me confidence. **What problems is OnRaven solving and how is that benefiting you?** OnRaven is solving one of the biggest problems I had in my business: managing conversations with customers across many different platforms. Before using it, I had to constantly switch between WhatsApp, Instagram to respond to customers, which was time-consuming and easy to miss messages. With OnRaven, all those conversations are centralized in one unified inbox, so I can manage everything from one place. Another big benefit is automation. OnRaven lets me create bots and AI assistants that automatically answer common questions, qualify leads, and guide customers before I even get involved. This saves me a lot of time and ensures customers get quick responses 24/7 ### 2. Effortless Chat Integration with OnRaven **Rating:** 4.5/5.0 stars **Reviewed by:** Michael P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about OnRaven?** I really like OnRaven because it added ChatGPT and my own GPTs, which helps answer client questions about our selling process. It's easy to use since it allows us to do this without programming, just by connecting platforms. The initial setup was very easy, which I appreciate. **What do you dislike about OnRaven?** none **What problems is OnRaven solving and how is that benefiting you?** I use OnRaven to handle chat interactions via WhatsApp, Facebook, and Instagram, which solves manual interaction problems. It integrates ChatGPT and my own GPTs, making it easy to connect platforms without programming. - [View OnRaven pricing details and edition comparison](https://www.g2.com/products/onraven/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-14+00%3A19%3A33+-0500&secure%5Bsession_id%5D=b987e041-c912-492b-8ce7-028836eb3a4b&secure%5Btoken%5D=6cab3b9645de3802d8eb6570711943c23e9f2563c3648cc6e4213a11bceaafdf&format=llm_user) ## OnRaven Features **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting ## Top OnRaven Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,595 reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,354 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,134 reviews)