--- title: OnPay Reviews meta\_title: 'OnPay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 415 reviews by the users' company size, role or industry to find out how OnPay works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 415 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### OnPay Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [(57 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [(56 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [(40 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [(28 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [(27 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [(11 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [(10 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [(7 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [(6 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [(5 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of OnPay ##### 1. Ease of Use Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [ See 57 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Small-Business (50 or fewer emp.) 5.0/5 "OnPay Review" What do you like about OnPay? The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it. RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy ##### 2. Customer Support Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [ See 56 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) See Related User Reviews NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ##### 3. Helpful Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [ See 40 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll ##### 4. Easy Onboarding Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [ See 28 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ##### 5. Onboarding Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [ See 27 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ### 5 Cons or Disadvantages of OnPay ##### 1. Poor Customer Support Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [ See 11 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Small-Business (50 or fewer emp.) 5.0/5 "Very happy with onboarding process, support and user interface" What do you dislike about OnPay? It would be nice to have more dedicated support for registration requirements for new states - ADP level service. ##### 2. Missing Features Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [ See 10 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Small-Business (50 or fewer emp.) 4.5/5 "Recommend OnPay for its ease of use, customer support, and value" What do you dislike about OnPay? I wish there was a time clock feature included. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seemless Payroll Sofware" What do you dislike about OnPay? One of the downsides of OnPay is there isn't a time tracking feature. ##### 3. Poor Support Services Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [ See 7 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![DY B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DY B.") DB DY B. Small-Business (50 or fewer emp.) 5.0/5 "IYH straightforward fast professional relief first timers to payroll processes" What do you dislike about OnPay? IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo ##### 4. Integration Issues Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [ See 6 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) See Related User Reviews ![Sarahann Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarahann Y.") SY Sarahann Y. Small-Business (50 or fewer emp.) 5.0/5 "Easy onboarding and first payroll run!" What do you dislike about OnPay? The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use" What do you dislike about OnPay? I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is h ##### 5. Inadequate Verification Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [ See 5 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Payroll Taxes and Tax Forms Handled Seamlessly" What do you dislike about OnPay? It took a little over a week to finally get approved to run payroll. KR Kim R. Small-Business (50 or fewer emp.) 5.0/5 "Great Service for Small Nonprofits" What do you dislike about OnPay? So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Small-Business (50 or fewer emp.) 3/24/2025 "Easy Onboarding - Easy Setip" 4/5 What do you like best about OnPay? Easy onboarding. Easy setup. Excellent customer support. Review collected by and hosted on G2.com. What do you dislike about OnPay? Had two instances where invite email did not work on the first shot. Easily fixed. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? I dont have to keep track myself. Simple. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Gigi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gigi D.") GD Gigi D. President Small-Business (50 or fewer emp.) 12/19/2024 "Quality payroll servicing and good customer service" 5/5 What do you like best about OnPay? Things work efficiently and accurately. It is also easy to use Review collected by and hosted on G2.com. What do you dislike about OnPay? I to not dislike anything about theri serice at the moment. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? It is helping with producing the payroll and associated tax requirements smoothly and efficiently Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RY Ryan Y. Small-Business (50 or fewer emp.) 4/30/2024 "OnPay: The Absolute Best Payroll Experience" 5/5 What do you like best about OnPay? I have been using OnPay, since 2014 and switched from ADP; I couldn't be more pleased. I love how feature laden and easy to use the platform is; both on a desktop and / or mobile devices. Their customer service is friendly, knowledgeable and incredibly timely. I recently went through a random, unemployment audit and I couldn't believe how easily and quickly I was able to secure a whole slew of reports / needed information through OnPay; the auditor was even incredibly impressed by how quickly I was able to accommodate the needed documentation using OnPay. Another large incentive to OnPay is the option to, for free, self-print W2's and 1099's at the year's end. I plan to continue to use OnPay for all of my payroll needs into the foreseeable future; I couldn't be happier! Review collected by and hosted on G2.com. What do you dislike about OnPay? Honestly Nothing! It would be an added bonus to either develop an app and / or allow the same functionality on mobile devices as on a desktop. I find on a mobile device I cannot access several features. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? They remove the stress of remembering tax deadlines / filling requirements. The easy to use platform / available reports has saved me countless hours of compiling information quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jenifer R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenifer R.") JR Jenifer R. Manager Small-Business (50 or fewer emp.) 9/24/2024 "Easy to use system. Has a lot of features. Customer service is great." 5/5 What do you like best about OnPay? The ease of use and lots of features makes this a great small business solution. Review collected by and hosted on G2.com. What do you dislike about OnPay? I have not had the opportunity to explore the HR pieces of it. I started using OnPay about 10 years ago and so additional features sometimes were not explained. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? They help keep me on task with payroll by sending reminders as to when to run payroll and when holidays may affect my pay date. Review collected by and hosted on G2.com. Show More Response from Ty Collins of OnPay [Editedit](https://www.g2.com/survey_responses/onpay-review-10301284/official_response/edit) We're thrilled to hear that you find OnPay easy to use and appreciate the many features it offers. We understand that the HR features may not have been fully explored, and we're here to help with any questions you may have about those additional features. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 1/8/2025 "OnPay is so helpful and a great tool for payroll!" 5/5 What do you like best about OnPay? The customer service at OnPay has been so helpful. They are quick to respond and very knowledgeable about their services and app. Review collected by and hosted on G2.com. What do you dislike about OnPay? There's nothing that I haven't enjoyed about my experience with OnLay thus far. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? We are a new church and OnPay has been a great solution to get our church staff paid Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MW Michelle W. Office Manager Small-Business (50 or fewer emp.) 5/18/2023 "Terrible communication and service" 0.5/5 What do you like best about OnPay? OnPay is easy to use. Even if a mistake is made, you can re-do the payroll easily. It is also super affordable. Way less than competitors. Review collected by and hosted on G2.com. What do you dislike about OnPay? The only downside is that it is sometimes difficult to get customer service. If you click on chat, you could be waiting a while. I've also emailed customer service and that can take a while also. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay allows all day to process and can be easy to fix if a mistake is made. Review collected by and hosted on G2.com. Show More 8/30/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Thrude L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thrude L.") TL Thrude L. Small-Business (50 or fewer emp.) 4/8/2024 "Great payroll service for a great price" 5/5 What do you like best about OnPay? My favorite thing is the cost of the service is reasonable enough that I got no pushback from our officers to move to the payroll service AND tied for first is; I am dealing with IRS and FDOR notices for 2 years prior to me coming on board and moving to OnPay. I know that once I get these taken care of I won't have to deal with them again! Another great benefit is we are paid weekly which could be a huge hassel but it's made so much easier with OnPay. A concern we had before switching over is our weeks run Monday to Friday and we are paid on Tuesday for the prior week. OnPay allows for that. I just have to enter the week's time in by Friday at 11:30 p.m. for payroll to clear on Tuesday. I just enter the hours, confirm them, and push a button (from anywhere I have internet and a computer). I can feel confident the returns will be done correctlly, payments will be correct and timely. Also, the reports are EASY to read and understand even if you aren't an accountant. Review collected by and hosted on G2.com. What do you dislike about OnPay? The only downside I can really see at this point is that they only have a mobile app for Apple. They really need to get one for Android. That would be AWESOME! Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? The cost of time and money responding to IRS and FDOR notices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 4/22/2025 "All payroll tax filings are done correctly and customer service is excellent." 5/5 What do you like best about OnPay? Easy to navigate online payroll process and addition or deletion of employees. Review collected by and hosted on G2.com. What do you dislike about OnPay? The payroll run error notification is a bit obtuse. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Time management. Easy and effective (no perpetual notices from state tax agencies about filings not being done). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Doug R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug R.") DR Doug R. Income Tax Expert Small-Business (50 or fewer emp.) 4/6/2024 "I am a CPA and after 3 years, I am very happy to have used OnPay for a small corp's payroll" 5/5 What do you like best about OnPay? Software is intuitive and not overly complicated. It was easy to set-up and get started. It's also adaptable as my payroll needs have evolved. I run payroll twice a month. Whenever I have had a question or problem, support has been easy to access and effective. Price is very reasonable as well. Review collected by and hosted on G2.com. What do you dislike about OnPay? Hmm. Well, they capture the float on the withholding taxes that we are legally required to issue to the Fed & ST govt, and they probably make money on that . . . but so do other payroll companies. . Not sure if they interface their W-2's and 1099's to TurboTax or other tax-prep software. That would be not ideal if they don't. Sometimes when I have run payroll on the 16th or 1st for the preceding half-month, I have to manually fix the dates or else the Payroll Title gets messed up. That's not awful though. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? To make sure I am paying the caregivers for my father and mother legally. I am a CPA and I don't / won't "pay cash" to an employee. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lauren M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren M.") LM Lauren M. COO Small-Business (50 or fewer emp.) 10/22/2024 "Great option for a remote small business" 4.5/5 What do you like best about OnPay? The best thing is the support. Both via chat and on the phone, I've never been let down by the support staff. Review collected by and hosted on G2.com. What do you dislike about OnPay? Can be a little finicky to set up, but the support always fixes things for me. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Paying my full time, part time, and contractors all in one place. Review collected by and hosted on G2.com. Show More Response from Ty Collins of OnPay [Editedit](https://www.g2.com/survey_responses/onpay-review-10397668/official_response/edit) It's great to hear that OnPay is helping you manage your payroll for full time, part time, and contractors efficiently. We're committed to providing a seamless experience for all your payroll needs. 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