OnPay Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of OnPay, appreciating its intuitive interface and seamless self-service features. (57 mentions)

Users commend the phenomenal customer support from OnPay, ensuring a smooth experience for every inquiry. (56 mentions)

Users highlight the excellent customer support and simple implementation of OnPay, making payroll management effortless. (40 mentions)

Users appreciate the easy onboarding of OnPay, finding the process quick and support exceptional for their small businesses. (28 mentions)

Users find the onboarding process straightforward, facilitating easy navigation and efficient payroll management for small businesses. (27 mentions)

Users are frustrated by poor customer support, relying on workarounds and struggling to find essential contact information. (11 mentions)

Users desire a time clock feature and automatic payroll to enhance OnPay's functionality and streamline operations. (10 mentions)

Users express frustration with OnPay's poor support services, citing slow and unreliable responses that complicate resolution of issues. (7 mentions)

Users face integration issues with Quickbooks and limited time tracking services, complicating payroll processes. (6 mentions)

Users experience inadequate verification processes that can lead to delays and confusion during setup and payroll processing. (5 mentions)

5 Pros or Advantages of OnPay

1. Ease of Use

Users highlight the ease of use of OnPay, appreciating its intuitive interface and seamless self-service features.

See 57 mentions

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Matthew S.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Review"

What do you like about OnPay?

The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it.

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

2. Customer Support

Users commend the phenomenal customer support from OnPay, ensuring a smooth experience for every inquiry.

See 56 mentions

See Related User Reviews

Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

Nancy F.

5.0/5

"User-Friendly with Premier Support"

What do you like about OnPay?

I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll

3. Helpful

Users highlight the excellent customer support and simple implementation of OnPay, making payroll management effortless.

See 40 mentions

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Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

4. Easy Onboarding

Users appreciate the easy onboarding of OnPay, finding the process quick and support exceptional for their small businesses.

See 28 mentions

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Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

Caroline W.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Year-End Transition and Outstanding Support"

What do you like about OnPay?

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to

5. Onboarding

Users find the onboarding process straightforward, facilitating easy navigation and efficient payroll management for small businesses.

See 27 mentions

See Related User Reviews

Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

5 Cons or Disadvantages of OnPay

1. Poor Customer Support

Users are frustrated by poor customer support, relying on workarounds and struggling to find essential contact information.

See 11 mentions

See Related User Reviews

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

David M.

Small-Business (50 or fewer emp.)

5.0/5

"Very happy with onboarding process, support and user interface"

What do you dislike about OnPay?

It would be nice to have more dedicated support for registration requirements for new states - ADP level service.

2. Missing Features

Users desire a time clock feature and automatic payroll to enhance OnPay's functionality and streamline operations.

See 10 mentions

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Tara M.

Small-Business (50 or fewer emp.)

4.5/5

"Recommend OnPay for its ease of use, customer support, and value"

What do you dislike about OnPay?

I wish there was a time clock feature included.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seemless Payroll Software"

What do you dislike about OnPay?

One of the downsides of OnPay is there isn't a time tracking feature.

3. Poor Support Services

Users express frustration with OnPay's poor support services, citing slow and unreliable responses that complicate resolution of issues.

See 7 mentions

See Related User Reviews

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

DY B.

Small-Business (50 or fewer emp.)

5.0/5

"IYH straightforward fast professional relief first timers to payroll processes"

What do you dislike about OnPay?

IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo

4. Integration Issues

Users face integration issues with Quickbooks and limited time tracking services, complicating payroll processes.

See 6 mentions

See Related User Reviews

Sarahann Y.

Small-Business (50 or fewer emp.)

5.0/5

"Easy onboarding and first payroll run!"

What do you dislike about OnPay?

The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to Use"

What do you dislike about OnPay?

I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is ha

5. Inadequate Verification

Users experience inadequate verification processes that can lead to delays and confusion during setup and payroll processing.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Payroll Taxes and Tax Forms Handled Seamlessly"

What do you dislike about OnPay?

It took a little over a week to finally get approved to run payroll.

Kim R.

Small-Business (50 or fewer emp.)

5.0/5

"Great Service for Small Nonprofits"

What do you dislike about OnPay?

So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d

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Emily H.

Owner

Small-Business (50 or fewer emp.)

1/22/2025

"Definitely consider OnPay"

5/5

What do you like best about OnPay?

I have worked with OnPay for years now for my small business. I love that once it's set up I really don't need to think about it. Everything just works. Its also easy to connect with support if needed. Its also allowed me to easily expand my business by offering very professional looking employee benefits to attract new candidates. The pricing is flat and fair. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

No major dislikes. I wish there was a chat feature that connected to a human rather than an AI bot but it's easy to get someone on the phone. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

2/5/2025

"Great service! Easy and quick set up!"

5/5

What do you like best about OnPay?

The onboarding and implementation team was wonderful to work with. Everything was easy and straight forward and made our transition from manual payroll processing to a payroll service provider a quick and easy transition. We've just had our first payroll run and our employees find the app easy to use. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

We are new to working with OnPay. That being said, so far, so good! Everything has their quirks, and only time will tell, but we are really happy with the service and the team of people we have worked with thus far. Review collected by and hosted on G2.com.

Doug H.

President

Paper & Forest Products

Small-Business (50 or fewer emp.)

4/22/2025

"Great payroll company"

5/5

What do you like best about OnPay?

Payroll done quickly, easy to do in few minutes, reasonable price. Customer for over 3 years Review collected by and hosted on G2.com.

What do you dislike about OnPay?

No complaints with the company. I don’t think there is a better value out there Review collected by and hosted on G2.com.

Verified User in Farming

Small-Business (50 or fewer emp.)

5/27/2025

"Onboarding and initial reaction to OnPay Payroll"

4/5

What do you like best about OnPay?

The OnPay user interface is easy to navigate and use. Onboarding was intuitive and well-designed. I was able to do most of it on my own, but OnPay Onboarding support was always ready to support when I needed it. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I haven't found anything yet that doesn't work as needed. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

6/26/2025

"Seemless Payroll Software"

5/5

What do you like best about OnPay?

What I like most is the ease of use and that customer service is great! Review collected by and hosted on G2.com.

What do you dislike about OnPay?

One of the downsides of OnPay is there isn't a time tracking feature. Review collected by and hosted on G2.com.

CYNTHIA L.

Business Manager

Small-Business (50 or fewer emp.)

1/6/2025

"Excellent, easy to use solution for Payroll"

5/5

What do you like best about OnPay?

The software is user friendly and the support team was very helpful getting everything set up. It's easy to navigate and the help section is great. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I have not seen any downside to using OnPay Review collected by and hosted on G2.com.

Doug R.

Owner

Small-Business (50 or fewer emp.)

1/27/2025

"Great experience"

5/5

What do you like best about OnPay?

Very simple to sign up, the on-boarding was very simple and quick. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I do not have anything that I disliked about Onpay. Review collected by and hosted on G2.com.

Chris S.

Studio Director

Small-Business (50 or fewer emp.)

8/29/2024

"Affordable, friendly, and easy to migrate"

5/5

What do you like best about OnPay?

Their prices are great and they assigned a handful of people to us when we were ready to migrate from our previous payroll provider. They made it easy and seamless, we didn't even have to do much! Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Their UX / UI can be a little clunky at times, I had to ask where to find a few things. But my rep was extremely helpful with any questions :) Review collected by and hosted on G2.com.

Response from Ty Collins of OnPay

edit

We're glad to hear that you found our migration process easy and seamless. We understand the importance of a smooth transition and are happy to hear that our team was helpful throughout the process. We appreciate your feedback on the UX/UI and will continue to work on improving it for a better user experience.

Katherine B.

Office Maanger

Small-Business (50 or fewer emp.)

9/19/2024

"Excellent Customer Service"

5/5

What do you like best about OnPay?

Customer service is excellent. Great response time and they will help you with your account in real time. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I have no downsides. Maybe they could market better because I feel like no one is talking about them. Review collected by and hosted on G2.com.

Response from Ty Collins of OnPay

edit

Thank you for your positive feedback! We're glad to hear that you are satisfied with our customer service and the real-time assistance we provide. We appreciate your suggestion about marketing and will take it into consideration.