NWN Carousel's Experience Management Platform (EMP is an AI-powered service delivery platform designed to unify operations, automate workflows, and simplify IT management. By integrating systems, tools, and processes, EMP enhances customer experience, optimizes support, and drives technology adoption, enabling organizations to focus on core business objectives. Key Features and Functionality: - Centralized AI-Driven Support: EMP utilizes advanced AI and automation to deliver proactive insights and automate workflows, providing self-service IT support through proactive monitoring and issue remediation. - Proactive Issue Resolution: The platform identifies and addresses potential issues before they impact productivity, offering flexible and scalable IT service desk solutions to minimize downtime. - Personalized Technology Experiences: EMP offers a digital-first, always-on approach, allowing employees to access IT support through their preferred channels, ensuring a seamless and user-friendly experience. - Real-Time Insights: The platform provides employees with up-to-date information on device performance and system health, fostering trust in IT services and enabling a shift from reactive to proactive management. - Advanced Visibility Tools: EMP includes AI virtual assistants and advanced visibility tools that offer intuitive solutions for issue resolution, with options for live-agent escalation for more complex problems. Primary Value and Problem Solved: EMP addresses the challenges of managing complex IT systems, inefficient workflows, and suboptimal end-user experiences. By centralizing information and leveraging AI-driven insights, the platform enhances operational efficiency, reduces downtime, and improves overall employee satisfaction. Organizations benefit from a unified view of their IT environment, enabling better decision-making and a more agile response to business needs.