NUVI Reviews & Product Details

The IDEA of it is great, does it work as well as they sell you on? If you are a HUGE business, sure it might, but not without a lot of work to decipher all their graphs, skim through activity one grueling minute at a time, and click on hundreds to thousands of bubbles INDIVIDUALLY to engage with people. If you are a small company, forget it. This service will be a complete waste of money. Not to mention they will say whatever they need to to trick you into a contract and then bind you to it for an entire year. Review collected by and hosted on G2.com.

I dislike a lot. I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there.

I dislike that we were told we had a 30-day no-contract trial that wasn't even long enough to build up enough useful data to see if it was even worth the $300/mo they charge. Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless. They don't care, they just want your money. And because we emailed them a few days after the 30 day trial (including weekends) they "talked to their lawyers" and "the lawyers" just couldn't let us out of the contract. How desperate are they that they need our $300/mo if they have such large companies on board that they brag about on their website?

I also dislike how there is no useful way to engage with Instagram. If you have 1,000 bubbles of engagement you have to click them all individually and change the color to know what you have even checked or not checked. It is tedious, time consuming, and a complete waste of time. I don't even know how large companies manage this because of how much work it is.

Monitors are hard to set up, you have to specify and narrow down SO much just to tailor it to what you need. You can't be too broad, but you can't be too specific. They will ask to set up calls all day to waste your time just telling you all the work you need to do to get it right. Review collected by and hosted on G2.com.

The reports were beautiful. I loved how easy it was to create pretty reports for clients and it was extremely easy to do so. Review collected by and hosted on G2.com.

I didn't think it was that accurate. I didn't love their projects and the cost to have a certain amount was kind of high for what the tool really was. I worked at an agency with several clients who I ran several campaigns each for and it was tough to track all of it on there. Review collected by and hosted on G2.com.

I think NUVI's visualizations and ease of use are the things I like the most. I've had two different 300-level college classes use NUVI as part of a semester long assignment, and the ease with which students are able to use NUVI is definitely helpful. I think the visualizations are not only appealing to the eye, but also convey complex information very quickly. Review collected by and hosted on G2.com.

I do like the sentiment analysis and think it is a helpful tool; however, I view it as a blunt instrument. It doesn't understand things like sarcasm or nuance. For example, one of the first tweets I sent about NUVI said something like "I'm fired up to see NUVI in action" and, if I remember right, the tweet was categorized as negative, likely because of the word fired. However, if we look at that tweet it clearly is positive in nature. So, sentiment analysis needs work but is helpful when we don't put too much stock in the positive/negative/neutral breakdown. Review collected by and hosted on G2.com.

My company has been using NUVI for about 2 years now and we have loved every bit of it. My favorite parts of NUVI have to be the social stream, the report feature, and the awesome account managers! The social stream is very unique and in real-time. So as mentions occur, you can see them pop up immediately - which is very cool to watch (I'd love to have a monitor that just runs the stream all day long!) Building a report allows me an in-depth analysis of what's happening on our social media channels and I love how I can tailor it to show exactly what I need to see. Last, but not least, the account managers are amazing! We started with one account manager (Miranda) and now have a new one (Ana), but from day one, both of those ladies have been nothing but helpful, supportive, and attentive. I must say that our NUVI experience wouldn't be as great without them! Review collected by and hosted on G2.com.

The search function can be a bit frustrating when you enter keywords and nothing comes up, but it isn't that big of a deal to where it takes away from the overall experience. Review collected by and hosted on G2.com.

Amber, my sensational, informative, creative, personable, business savvy Nuvi rep. I cannot express how great the customer service is at this company. With me from the very start, having a Nuvi rep by my side has made a huge difference in my understanding of the product as a whole. Not only have I been able to create intuitive, specific monitors, but the leads we found helped us build our entire community. High fives, all around. What a truly fantastic product, with an even better team of people leading the way. Review collected by and hosted on G2.com.

Frankly, nothing. I pitched Nuvi as part of my social strategy to get a new job, and it's totally what I have to thank for the contract I just signed this week. Nuvi for the win, folks. Review collected by and hosted on G2.com.

We started using NUVI about three years ago, and have had great success with its capabilities. Our event happens once a year for 20 days straight, with social chatter taking off about 2 months prior. We are, however, a year-round charitable organization, so although our heavy use of NUVI is for a few short months out of the year, it is still a great benefit to be able to access the platform all 12 months of the year and specify what we are looking for within the monitors. The main dashboard is so easy to read and all of the abilities within the platform are exactly what one would need to run a successful social media campaign/strategy. One of my favorite things is the ease of reporting -- my superior is big on reports and it's so quick to turn around a beautiful, chart-filled PDF with NUVI! Review collected by and hosted on G2.com.

The Search function isn't as simple as I would hope it to be - I've had times where we have tried to search for a specific item in relation to the monitor and keywords and nothing has come up. May need some more practice, but that is one of my least favorite parts of NUVI. Other than that, no complaints really. A few bugs here and there, but the customer service at NUVI is impeccable and Amberlyn is always ready to hop on a call and screen share should I have any major questions! Review collected by and hosted on G2.com.

NUVI is an application that our team utilizes almost on a daily basis. We are constantly developing our client’s influencer programs and NUVI allows us to have a finger on the pulse of what is being said about of our clients – importantly who is saying it. This is a great tool for identifying our “brand champions” and major influencers on social media channels for reports on our monthly impressions that we send to our clients. We appreciate how easy it is to find those influencers without the struggle of scrolling through what seems like endless timelines.

Not only is the interface user-friendly, but if we ever have any questions our NUVI representative is always there to offer insight. We are working in to involve our entire team in using this social media monitoring and our NUVI rep has done a great job in explaining the monitors and report generator, our team feels comfortable in navigating the platform. Review collected by and hosted on G2.com.

There really isn't much to dislike, we are constantly updating our monitors to ensure that we are not pulling unnecessary post into our monthly cap and making sure that we word each phrase correctly. But that is something that our rep has joined us on a conference call, multiple times, to format each phrase. Review collected by and hosted on G2.com.

The variety of data available in the downloadable reports is great. The reports are really well designed and easy to generate, offering a snapshot to internal and external stakeholders in a matter of minutes. Review collected by and hosted on G2.com.

It would be great to have a folder structure for filing away old monitors - at the moment they're all listed alphabetically which can get a bit unwieldy when you've got quite a few in the systems. Review collected by and hosted on G2.com.

Beautifully visualises complex data via an easy to use interface.

Makes creating social media monitoring and analysis reports very easy.

Highly scalable for multiple monitoring clients, without increasing cost.

Support has always been excellent, with regular client meetings and a genuine interest in improving the product. Review collected by and hosted on G2.com.

Lack of live local support - we're in Australia but there's no support in our timezone.

There can be a slight lag between monitoring data being pulled through to report data. Review collected by and hosted on G2.com.

Years worth of history of all our social accounts is available within seconds in an easy to use interface with great visual analytics all for a very competitive price. Review collected by and hosted on G2.com.

Being a Data warehouse manager, I would like to have direct API access to export results as a data feed so I can more easily mash up social and internal data. Review collected by and hosted on G2.com.