NUVI Reviews & Product Details

I like the interactive user face. It makes it easy to understand and fun to look at Review collected by and hosted on G2.com.

I think sometimes it gives too much information Review collected by and hosted on G2.com.

We've been using Nuvi for over a year now and it's become a central tool in our social intelligence and social relationship management strategies for clients. We find it invaluable as a contributor to building our Account Based Marketing programs and delivering critical information in a timely fashion for our clients, their influencers and competitors activity. Review collected by and hosted on G2.com.

The main difficulty we have experienced has revolved around the building of monitors and the filtering process to ensure we're getting the right information being monitored. Part of this has to do with the narrower targeting we undertake as a B2B agency. We also have found the level of activity of companies and individuals in this space in Australia can be quite small. To address this, for us it would be helpful if we could have greater capabilities with LinkedIn. Review collected by and hosted on G2.com.

I like that you can specifically customize your monitor. LeRoy, our rep at NUVI, has also been a huge help. Not only is he available for us at all times, but he consistently reaches out to show us new features, tricks and tips, and even helps with any client work directly. Review collected by and hosted on G2.com.

There is no way to indicate a certain word or phrase as negative in set-up, thus resulting in an inaccurate reading and often a lot of time in having to manually change every "negative" mention to neutral or positive. In addition, there are also only a few mentions that NUVI can house per hour. A bit of a let down should your brand have a major spike in a short timeframe. Review collected by and hosted on G2.com.

The STREAM view of all mentions is SO actionable. It really let's you hone in on what is most important, what needs attention and how it fits into the larger equation. Also the pricing is amazing and VERY flexible - love the low barrier of entry and ability to throttle and grow with our client base. Review collected by and hosted on G2.com.

Getting the right keywords combinations and syntax + structure can be tough, especially when you are trying to be lean and focused with the number of mentions you are processing each month. The good news is, their team is there to help you craft those and they are very forgiving on temporary overages. Review collected by and hosted on G2.com.

It's great at visualizing mentions of the brand/industry terms you've chosen to monitor, as well as information on the people who are using those terms. Automated email reports also help save time vs manually compiling and sending them. We haven't yet used the Facebook Audience analysis feature (costs extra), but it looks very useful. Review collected by and hosted on G2.com.

Monitors only pull in mentions of terms, and only from the time of creation (non-historical). Good to use at the beginning of a campaign, but if you want to see what people have been saying historically before the creation of a monitor (a la Topsy), then unfortunately you're out of luck. Review collected by and hosted on G2.com.

Coming from the Agency side, we get to roadtest a lot of these types of tools. What I really like about Nuvi is the extraordinary UI. When you first log in to some of these monitoring platforms, you are often bombarded with information.

Nuvi has set up the features and functionality in a way that makes using the product a breeze. Setting up campaign monitoring, Social media management or deeper understanding about Facebook Topics reporting, Nuvi has it covered.

Possibly one of the best all round products I have seen on the market. Review collected by and hosted on G2.com.

Not much, but what I would like is to automate a few of the features.

Ideally, if you can filter campaigns in categories by client, or client specific features in EVEN more detail, this would help. I understand that you are limited to the data that you can pull from these networks, but if you can find a way to target in even more detail, that would be great.

Mind you, this is not a dislike, more of a suggestion because you can currently dig very deep and pin point campaigns, I would just like even more targeting. Review collected by and hosted on G2.com.

it's okay, sometimes buggy and not always what I need but basics are set Review collected by and hosted on G2.com.

nothing major, wish user interface was a bit easier to use Review collected by and hosted on G2.com.

Nuvi allows us to monitor our brand and displays the data in a visually appealing and easy to understand way. We are able to monitor any and all keywords we choose and also get data specific to our and our competitor's social media pages via the Monitors tab. I have gained a lot of insight from analyzing the data our social media pages produce via the channels tab. Nuvi also allows us to use their audience tab to gain valuable insights via Facebook Topic Data. Review collected by and hosted on G2.com.

I would like to see more interpretive functionality. Currently, I can use Nuvi to dig into the data, but it doesn't provide much interpretation of that data. Review collected by and hosted on G2.com.

Nuvi is easy to use once you get used to it and this is only our first month but already we have found interesting data. I find topics, links and hashtags very useful and already it is already helping to guide our social media direction and content. Influencers is also proving useful

The support has been excellent and our account manager is always quick to respond and helpful. She was very helpful in the set up process which is what made Nuvi such an easy product to use.

Even though we are based in Australia and Nuvi are in the USA, she works hours that are compatible with Australia. Review collected by and hosted on G2.com.

It's a shame that 'Monitors' comprises mostly of Twitter and that Facebook is shown through audiences. it would be great if these two platforms were aggregated in one dashboard / one report.

There are limitations with Audiences due to Facebook's stipulations on privacy and amending their content. Particularly not being able to edit the sentiment analysis as it has often been incorrect due to words being misinterpreted. Review collected by and hosted on G2.com.

Unlike other social listening tools, NUVI is not over complicated to use. It's so effective in its simplicity. We are able to quickly build monitors for events or simply have the tool running all the time to pull in data from our consumer conversations to help shape our marketing messages. We have invested in other tools before and had less success in getting people to use the platform due to poor aftercare from the provider or the tools being too complicated. With NUVI, everything has been easy! The functionality, the 'how to guide', the customer support, training on tap and the overall experience with NUVI to date has been fantastic. Review collected by and hosted on G2.com.

Nothing so far, we are happy with the tool and what information it provides us. Review collected by and hosted on G2.com.